Customer Service > Customer Loyalty Management > Retaining and Growing Customers

Retaining and Growing Customers Research

Best Practices for Customer-Focused Software Quality Assurance 
Non-members: Click here to download a complimentary excerpt of "Best Practices for Customer-Focused Software Quality Assurance" STUDY OVERVIEW Superior product quality is a key differentiator to gain repeat customers in the highly competitive software marketplace... (ID 5024)
Companies Profiled: Motorola, Figure Retail Systems, BCS Information Systems, KLA Tencor, more ...
Price: $1600.00   Free Excerpt Available

Linking Employee Engagement and Customer Loyalty: Meeting Proceedings 
OVERVIEW Customer satisfaction drives sales... (ID 4790)
Companies Profiled: Microsoft, Texas Instruments, 3M, Freescale, more ...
Price: $624.95

Customer Satisfaction Measurements in the Financial Services Industry 
Based on a survey of eight leading financial service organizations, this 20-page slide presentation examines how companies use and value customer satisfaction measurements... (ID 4542)
Companies Profiled: Wachovia, US Bank, Washington Mutual, JP Morgan Chase, more ...
Price: $604.95

Managing Customer Relationships: Loyalty and Retention Programs 
Based on a survey of 45 organizations, this 22-slide presentation identifies how companies manage customer relationships through retention and loyalty programs... (ID 4561)
Companies Profiled: ADP, BankOne, Rockwell Collins, Bell South, more ...
Price: $603.95

Wholesaling Strategy: Managing Reseller Relationships 
Segment customers based on account attributes, but remain flexible in delivering customized and personalized attention... (ID 3706)
Companies Profiled: Southern Company
Price: $9.95


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