Benchmarking Reports for Customer Services

Best Practices, LLC has conducted extensive research in the field of Customer Service. Browse through and sample our published Customer Service research in the topics below:

Transforming Contact Centers into High-Performing Sales Channels: Building Service that Sustains Sales
Economic, competitive and regulatory pressures have companies investigating new measures that will protect and expand customer relationships and cost-efficiently expand sales efforts. Transforming Contact Centers into High-Performing Sales Channels: Building Service that Sustains Sales will help you develop your contact center service representatives for sales excellence. This Best Practices®, LLC report offers a unique opportunity to see how top companies such as Bank of America, Citigroup, Dell Computer, IBM, Lands’ End and Medtronic drive sales, increase customer loyalty and expand customer relationships by enabling service representatives to cross-sell and up-sell.

Best Practices in Managing Customer Complaint and Resolution Systems at Medical Device Firms
An effective customer complaint and resolution system enables medical device companies to harness critical insights from customer feedback and drive business improvements. However, if not streamlined, the complaint resolution process can prove to be time-consuming and expensive for many companies, resulting in less than optimal outcomes. Best Practices, LLC undertook benchmarking research to probe the best practices employed by leading medical device companies to manage their customer complaint and resolution systems in order to resolve problems, spot trends and develop insights that drive process improvements in the global medical device marketplace. This report delivers MDR/MDV post market surveillance benchmarks in the global market, specifically the United States, European Union, Australia and Japan.

Managing World-Class Call Centers: Site Visit Findings
Our most comprehensive call center report! Improve processes, performance measurement, and human resource management to transform your call center into a world-class customer service tool. If you've ever wondered how companies like Federal Express, L.L. Bean and Fidelity Investments maintain exceptional levels of customer satisfaction, this report is for you. Focusing on customer service integration from call center development to employee training, this Best Practices Benchmarking® Report examines the key processes and management philosophies that have allowed these companies to succeed.


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