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“Best Practices, LLC’s research on the service-to-sales revolution is insightful and powerful. Carlson Leisure Travel Services was extremely pleased to have participated in this ground-breaking benchmarking study. We intend to use your Best Practices Benchmarking Report as a tool to further improve our capabilities for our clients and their customers, while bolstering our own profitability at the same time.” -- Eric Burdon, Executive Vice President of Carlson Leisure Travel Services

"When it comes to value in benchmarking, your company is number one in my book. You combine experience, expertise and creativity to help your customers achieve success." -- Stuart Haggard, Benchmarking Champion, United States Department of Veterans Affairs

"The Best Practices’ team really helped me pioneer this market. The benchmarking research you performed for me delivered detailed, actionable insights. Your work was ’stellar’." -- John Cheppo-McCormick / Manager, Business Development, Managed Markets Division, GlaxoSmithKline

"You deliver high quality research -- rich with insights and analysis -- and through your team of experts and individual account managers, you provided a support process that helped us achieve the desired results. Great job to your entire Best Practices team!" -- Joe Martucci, Performance Measurement Leader, PSE&G Delivery Asset Management 

"Best Practices, LLC’s contact databases and knowledge of Who’s Who in the world of performance excellence helped us shave valuable time off our fast-turn-around benchmarking project." -- Joe Hill, Benchmarking Coordinator, Equiva

"Best Practices, LLC has been great to work with compared to other consultants I’ve used. You listen well and deliver with minimal interruption to the P&U staff." -- Kelly Hogarth, Sales Director, Pharmacia

"Your research was very thorough and effective... very well done, especially given the short turnaround time." -- Pam Weir, Director, Marketing Operation, Bayer Corporation

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