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Research Bundles and Toolkits

Research bundles include several pieces of research from different studies on a similar topic. They are primarily designed for non-members who want a cost-effective alternative to buying documents separately. For those with ongoing research needs across a spectrum of topics, a Database membership is more cost-effective. Bundles were created starting in 2003.

Show details for Business OperationsBusiness Operations
Hide details for Customer ServiceCustomer Service
The Service-to-Sales Research Bundle This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.
To download a research excerpt of the findings available in this bundle, click here... (ID 4833)
Companies Profiled: Aliant Telecom, American Express, AT&T, Bank of America, more ...
Price: $2495.00
Managing Contact Center Reps for Maximum Productivity Research Bundle This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.
Non-Members: To view an excerpt of this bundle, click here... (ID 4818)
Companies Profiled: ADC, American Express, AmeriCredit, Aramark, more ...
Price: $1849.95
Customer Relations Management Research Bundle This document contains Metrics and Graphics.This document contains Metrics and Graphics.
This research provides critical insight for effective customer relationship management... (ID 4514)
Companies Profiled: AAA, Sanofi-aventis, AAR Corp., Boeing, more ...
Price: $465.00
Customer Service Research Bundle This document contains Metrics, Graphics, a detailed Process Map and a practice summary Matrix.This document contains Metrics, Graphics, a detailed Process Map and a practice summary Matrix.This document contains Metrics, Graphics, a detailed Process Map and a practice summary Matrix.This document contains Metrics, Graphics, a detailed Process Map and a practice summary Matrix.
NonMembers: Click on the following link to download a Complimentary Excerpt of the findings available in the Customer Service Research Bundle: http://www... (ID 4508)
Companies Profiled: 3M, Aliant Telecom, American Airlines, Appleseeds, more ...
Price: $1329.95
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Show details for InternetInternet
Show details for Knowledge ManagementKnowledge Management

 
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