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Speaker Biographies
Doug R. Batts
Director of Worldwide Technical Support, Semiconductor Division
Texas Instruments, Inc
Doug has accumulated a diverse experience base in a number of different capacities over the past 20 years Texas Instruments, Inc. His experiences range from being a QRA Engineer at TI’s then defense systems and electronics group and as a product marketing engineer within the ASIC (Application Specific Integrated Circuits) Business Unit. Doug accepted the challenge of technical sales in 1988 where he began as an ASIC product specialist before successfully completing assignments as a technical sales representative and account manager, prior to being promoted to Regional Sales Manager in 1994.
Doug was promoted to Director of worldwide technical support in 1999, where he is currently responsible for directing the company’s worldwide customer-interfacing technical support functions in Asia, Europe, Japan, and the Americas. His organization consists of Product Information Centers, Centralized Account Management, Knowledgebase Operations, Software Development Systems Customer Support, Centralized Technical Sales, and Sales Lead Management. In 2000, Doug managed, developed, and successfully deployed the company’s first Knowledgebase (web-based technical portal), which was developed for 24/7 customer self-service support. In 2002, he implemented an industry first, fully integrated, word wide technical support organization, anchored in India, with escalation processes that encompass technical support centers in the Americas, Europe, and Asia. Doug continues to help grow TI’s technical support value web as evidenced by the installation of a new product information center in Shanghai, China, in 2003.
A graduate of North Caroling A&T State University, Doug holds a B.S. degree in Electronics and an MBA in Marketing Management from Amberton University. He is a veteran on the US Army where he served for three years as an Air Defense Artillery Officer, from 1981-1984.
Michael Hooper
Senior Staff Consultant - Corporate Human Resources
Verizon
Michael Hooper is currently a Senior Staff Consultant in Corporate Human Resources at Verizon Communications. His primary responsibilities include the enterprise-wide employee survey program, survey and sample design and development, as well as various employee research efforts.
Previous responsibilities have included employee research, employee measures and workforce planning for Verizon Information Services.
Michael served as a core member in the development of an index methodology for Customer Satisfaction and Customer Value which paralleled syndicated research for one of Verizon’s heritage companies. This implemented approach served as a source for monitoring, forecasting, benchmarking and as a part of management compensation.
Michael has developed several Employee Engagement models/metrics for Verizon and one of its heritage companies.
Michael has served in a consulting role for a Verizon affiliate in Latin America and as an Adjunct Professor of Sociology at the University of Texas at Arlington.
Michael received a Masters degree in Sociology from the University of North Texas where he is pursuing a Ph.D. He received a B.A. in Sociology from Oklahoma State University.
Jeri Horelica
Global Manager, Customer Linking
Freescale Semiconductor
Jeri Horelica is the Global Manager of Customer Linking at Freescale Semiconductor, the global leader in embedded processing solutions.
Since joining Motorola's Semiconductor business in 1994, Jeri held multiple positions in the areas of planning, strategic initiatives and service. Based in Austin, Texas, Jeri leads the Customer Linking team to create and implement competitive supply chain services that are viewed as key differentiators by their customers.
Jeri earned a BBA in Finance from Southwest Texas State University, with additional certifications in Operations Management from University of Texas at Houston, Project Management and Global Organizational Leadership Development.
About Freescale Semiconductor
Freescale Semiconductor, Inc. (NYSE:FSL, FSL.B) is a global leader in the design and manufacture of embedded semiconductors for the automotive, consumer, industrial, networking and wireless markets. Freescale became a publicly traded company in July 2004 after more than 50 years as part of Motorola, Inc. The company is based in Austin, Texas, and has design, research and development, manufacturing or sales operations in more than 30 countries. Freescale, a member of the S&P 500®, is one of the world's largest semiconductor companies.
AJ Josefowicz
HR Development Manager
3M
A.J. Josefowitz is the Human Resources Development Manager for 3M in Austin, TX. Also, he is a core design team member of 3M’s Leadership Development Institute, located in St. Paul, MN. A.J. has worked for 3M for the past 16 years, always with responsibilities for leadership and organization development. Over the past two years, instigated by his responsibility to design an Engagement and Alignment module for 3M’s senior executive leadership development program, A.J. has joined forces with other HR colleagues to work on 3M’s Employment Brand and Employee Engagement issues.
A.J. earned a Ph.D. in Educational Psychology from the University of Minnesota in 1984.
JT Kostman, Ph.D.,
Director, People Equity Solutions
Metrus Group
Dr. Kostman is an Industrial-Organizational Psychologist and Socicognitive Economist with the Metrus Group, a research and consulting firm specializing in strategic performance measurement and organizational change. Over the past six years he has worked with a wide range of Fortune 500, middle market, and nonprofit organizations to help develop people-oriented solutions that have resulted in quantifiable and dramatic improvements in productivity, profitability, tenure, turnover, sales and customer service through the improved alignment of people and organizational strategies.
Dr. Kostman holds a Ph.D. in Industrial & Organizational Psychology from the City University of New York and has studied strategic management and behavioral economics through the MBA programs of Baruch College, the Stern School at NYU, and Columbia University. His doctoral studies in nonlinear dynamical systems theory, and its application to the analysis of group and individual behaviors, were conducted with the New England Complex Systems Institute at Harvard and MIT, and under a National Science Foundation fellowship with the NATO Advanced Study Institute at the University of Moscow. He presently teaches graduate and professional courses in strategic transformation and the maximization of people equity at the City University of New York, Manhattanville College, and Rutgers University.
Before joining Metrus, Dr. Kostman was a Strategic Consultant and Research Director for The Gallup Organization, prior to which he led a distinguished career as a Paramedic, Police Officer, Commercial (Deep Sea) Rescue Diver, and Team Leader of an Elite Scout/Sniper Reconnaissance Team with the U.S. Army.
David A. Shinnebarger
EVP and Chief Marketing Officer
Star Gas Partners, LLP
David has global executive experience gained from top leadership roles. He is a seasoned executive manager whose responsibilities have ranged from strategic planning and product development to the reengineering of e-commerce platforms and sales force redesign. He currently serves as the Chief Marketing Officer of Star Gas Partners, LP with leadership responsibilities for organic customer growth, brand development, and related services development.
Prior to his current assignment, he served as a Partner in the Peppers & Rogers Group. While there, he developed practices in consumer privacy, customer analytics, and developed methodology for applied “One-to-One” customer sales and marketing programs. David was the lead Partner and principal consultant to the United States Postal Service on matters of customer strategy, integrated marketing and communications, channel integration, internet channel and USPS.com strategy, consumer privacy, customer interaction and personalization, and asset utilization. David and his team achieved the kind of client impact that resulted in a long term senior executive relationship.
Bill Thompson
STAR 7 Project Manager
Tennessee Valley Authority
A 1980 Nuclear Engineering graduate of the Pennsylvania State University, Bill has spent most of his career in the demanding environment of nuclear power operations. After earning senior reactor operator certifications on both civilian and military power plants, he became a training manager at the Three Mile Island and Watts Bar Nuclear plants. Achieving training program accreditations from the Institute of Nuclear Power Operations, Bill became a leader in the commercial nuclear utility business. Special honors included 1992 and 1994 invitations to participate on International Atomic Energy Agency safety assessments teams for Russian nuclear plants; and a 1996 invitation to be a member of the National Academy for Nuclear Training. In 1997, Bill was selected to manage TVA's culture change initiative, in preparation for wholesale electric utility competition. Dubbed STAR 7, the project covered a seven-year span, three phases, and culture change training for over 28,000 participants. With STAR 7 design taken in-house, Bill evolved the culture change product to provide employee training and grounding during the initial roll-out of the company's balanced scorecard initiative. As an engineer, Bill placed a heavy emphasis on effectiveness measurement which eventually evolved into the company's Cultural Health Index program. As TVA continued to define their cultural end-state, the importance of employee engagement became evident and was merged into the Cultural Health Index formula. Bill led analysis of in-house data for identification of drivers for employee engagement, internal best practices, peer rankings, and transformation of standard OD functions into a triage-based approach using gap analysis and targeted interventions. Bill refers to these systematic approaches as nuke-meets-OD.
Maxine Shapiro
Maxine Shapiro, a twenty four-year veteran of the business world and financial industry, spent fifteen years at the Chicago Board of Trade, gaining a thorough comprehension of the markets and building a strong foundation of business expertise. While temporarily leaving the world of finance, she sold cars and was rated 12th in the country in the Customer Satisfaction Index for Nissan. Also an accomplished actor and comedienne, Maxine performed regularly in Chicago's vibrant off-loop theatre scene, and was a student of the Second City Improv Lab.
After moving to Dallas in 1995, she co-hosted the weekly "Dillon Gage Financial Report" on NewsRadio KRLD 1080. Her unusual approach, blending humor with down to earth analysis, brought her attention and praise. She moved on to North Texas Public Radio station KERA 90.1 FM, continuing her savvy commentary on the daily "Marketplace Midday." She was also a regular guest on Public Radio International "Marketplace Morning Report." Maxine can still be seen around town on many a theatrical stage and is currently in the "Abbreviated Enlightenment" company performing improv.
Maxine's creative energy and innovative spirit brings both her passion for business and acting together. Diverse groups have experienced the transformational effects of her INSIDE THE BOX™ workshops. She employs improvisational techniques that enhance creative flow, spontaneity, communication skills, making leaders more effective and teams more cohesive all in a fun and trusting environment. Oh, and she still publishes business commentaries.
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