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January 24, 2007
Improve Contact Center Ops through Interactive Benchmarking
Executive Benchmarking Conference to be held in Las Vegas


CHAPEL HILL, N.C. – January 24, 2007 – Best Practices, LLC invites executives in contact center operations to attend its Global Benchmarking Council's first 2007 conference, "Call Center Ops: Winning Strategies and Tactical Deployments for Success," at The Ritz-Carlton, Lake Las Vegas, Feb. 26-28, 2007.

Register online at http://www.best-in-class.com/gr94.htm, or contact Shelley Alfred-Watkins 919-767-9254 for more details.

Attendees can expect to:
Gain insight from contact center leaders at Embarq, Vegas.com, Intuit, NetBank, NCR/Teradata and others.
Learn how other executives maintain the quality customers expect, use technology to create a seamless customer experience, reduce operations costs, and effectively run a revenue-generating contact center focused on customer relationships.
Participate in roundtable discussions designed to share best practices.
Visit the call center at Vegas.com, which uses technology not only to reduce costs but to drive revenue and empower agents.

Act before Jan. 31, 2007, to take advantage of the special discount – more than 50% off the registration fee – by completing the 15-minute online benchmarking survey "Optimizing Performance in Call Centers: Examining the Role and Impact of Frontline Managers in Driving Productivity" at http://www.best-in-class.com/gr91.htm. Results from this survey will be presented to members and attendees at the meeting in Las Vegas.

You may download complimentary highlights from research presented at last year’s contact center conference at http://www.best-in-class.com/gr93.htm.

Register today at http://www.best-in-class.com/gr94.htm.

For more information about this annual conference of customer service leaders and the networking opportunities available through membership in Best Practices, LLC’s Global Benchmarking Council (www.globalbenchmarking.com), contact Shelley Alfred-Watkins at (919) 767-9254 or salfred-watkins@best-in-class.com.

BEST PRACTICES, LLC is a research and advisory services firm that conducts work based on the principle that organizations can chart a course to superior economic performance by studying the best business practices, operating tactics and winning strategies of world-class companies. For more information, call (919) 403-0251 or visit www.best-in-class.com.
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Kim Hardin
(919) 767-9221
khardin@best-in-class.com

 
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