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DECEMBER 2017 Research Alert

This month we added three new studies to the Best Practice Database, the research repository for Best Practices, LLC. This month's new studies explore two topical areas: Global Marketing in the Measurement and Instrumentation Sector, and Managing Customer Complaints and Resolution Systems in the Medical Device Sector. The global marketing study focuses on the key aspects of training and internal collaboration. The customer complaints and resolution systems studies, meanwhile, examine structure, staffing, and critical components of complaint management.

The new Best Practices, LLC studies listed below under Newly Added Research explore how leading companies have made their operations more effective across these different areas.

Download: Global Marketing in the Measurement and Instrumentation Sector: Training and Internal Collaboration (5486)
Companies in the instrumentation and measurement sector operate amidst numerous marketing challenges such as product complexity, a fast growing market and the ever-changing regulatory landscape. This environment is forcing marketers in this sector to evolve in order to maintain growth; this study gathers benchmarking data around marketing training, CRM, internal relations and planning.
Download: Managing Medical Device Customer Complaint and Resolution Systems: Structure, Resourcing and Staffing (5487)
A streamlined customer complaint and resolution system enables medical device companies to effectively harness critical insights from customer feedback. Best Practices, LLC undertook benchmarking research to probe the best practices in managing customer complaint and resolution systems to spot trends and develop insights for the global medical device marketplace, specifically the United States, European Union, Australia and Japan.
Download: Managing Medical Device Customer Complaint and Resolution Systems: Reporting, Identification and Follow-Up (5488)
If not streamlined, the customer complaint resolution process can prove to be time-consuming and expensive for many companies, resulting in poor business and operational results. This latest Best Practices, LLC study provides MDR/MDV post market surveillance benchmarks that will serve as a reference for medical device leaders in optimizing their current complaint and resolution system.

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