Best Practice Database: Archived Newsletters: 2006 & Prior

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Archive of Research Alerts & Newsletters for the Best Practice Database

Find links below to 2006 monthly research alerts and prior quarterly newsletters:

Return to New Research in the Best Practice Database (current alerts).

	Quarterly Newsletters: January 2006 & Prior Quarterly newsletters (replaced by monthly alerts) include summaries of all research studies added since the last newsletter as well as search tips, member quotes, lists of new members and more. Click on the PDF icon to access the full newsletter. Specific studies are listed with their document numbers below. To view abstracts, simply type the document number into the search bar under "Search Database" in the navigation bar on the left. January 2006 Best Practice Database Newsletter View Web Page with Links to the Following Research: Lean & Six Sigma Research Bundle (4843) Hiring Top Talent in University Recruiting (4851) Structuring for Optimal Call Center Service-to-Sales Performance (4878) Hiring Top Talent: Recruiting Excellence Research Bundle (4874) Productivity Drivers for High-Impact Hotel Performance (4859) Transformational Leadership in Managing Service-To-Sales Conversions in Call Centers (4853) Delivering Superior Customer Value in the Contact Center (4845) Building Strong Stakeholder Relationships & Selecting Schools for University Recruiting (4850) Benchmarking Productivity Measurement (4861) Supplier Diversity Standards (4835) Energy & Utility Best Practices Case Studies (4840) Achieving Service-to-Sales Call Center Business Goals with Performance Measurement Systems (4854) Achieving Customer Service Excellence in High-Demand Hotel Service Environments (4860) Leadership Development Resources (4837) Management Activities in Service-to-Sales Conversions in Call Centers (4877) Gaining Efficiency in the Product Development Process (4863) “Best of the Best” Compilation of Customer Service Case Studies (4842) Design & Administration of Sales Training Programs (4849) Successful Hiring Strategies for Service-to-Sales Call Centers (4879) "Rightsizing" Administrative Support for Pharma Commercial Operations and Brand Teams (4875) Benchmarking Rewards & Recognition Programs (4846) Managing Service-To-Sales Conversions in Call Centers: Training (4855) Program Management, Organization and Technology in University Recruiting (4852) Developing and Managing Hotel Staff For Increased Productivity and Superior Guest Experiences (4862)
	September 2005 Best Practice Database Newsletter View Web Page with Links to the Following Research: Leveraging Integrated Marketing to Drive Sales: Meeting Proceedings (4808) Engineering Sales Leads with Non-traditional Sales Forces (4811) Benchmarking Sales Performance Management Structures (4821) Service to Sales Bundle (4833) Call Center Excellence: Sales Auditing and Verification Policies and Procedures (4824) Ensuring Brand & Health Safety from Parallel Importation and Counterfeits (4825) Leadership Development Bundle (4836) Benchmarking Service Representative Training Effectiveness (4831) Benchmarks for Excellence in Manufacturing Operations (4805) Organizing for International Product Development and Deployment (4535)
	June 2005 Best Practice Database Newsletter View Web Page with Links to the Following Research: Fostering High Productivity through Employee Engagement Excellence (4796) Linking Employee Engagement and Customer Loyalty (4800) Corporate Medical Services: Administrative Excellence (4799) Excellence in Workers' Compensation Program Administration (4798) Rotational Development Programs (4787) Contract Services Management: Measuring Performance & Objectives (4794) Benchmarking Finance Activities Within IT Organizations (4793) Improving the Quality Function: Driving Organizational Impact & Efficiency (4816) Leveraging Integrated Marketing to Drive Sales: Meeting Proceedings (4808) Engineering Sales Leads with Non-traditional Sales Forces (4811)
	March 2005 Best Practice Database Newsletter View Web Page with Links to the Following Research: Excellence in Leave of Absence Administration (4779) Benchmarking HR Service Center Processes (4766) Linking Employee Engagement and Customer Loyalty (4790) Benchmarking Rewards & Recognition Programs (4789) Retention Excellence (4784) Measuring Call Center Sales Performance Loyalty (4748) Contact Center Operations (4791) Rewarding Contact Center Employees (4792) Trends in Process Excellence (4781)
	March 2005 Pharma & Life Sciences Database Newsletter View Web Page with Links to the Following Research: Managing Cross-Functional Pharmaceutical Launch Teams (4568) Product Character & Position: Choosing Changes for New Growth (4771) Field-Based Medical Specialists: Gaining Access and Forging Relationships with Key Opinion Leaders (4780) Key Factors in Successful Global Pharmaceutical Launches (4564) Speaker Training: Driving Program Impact and Influence (4760) Pharmaceutical Sales Force Support (4570) Product Re-Launch Success: Key Findings (4772) Outsourcing Trends for I.T. Services Supporting Pharma Sales & Marketing (4727) Marketing Activities for Pharmaceutical Launches (4572) Oncology Marketing: Using Web Sites to Build Brand Equity and Loyalty (4742) Case Studies in Successful Re-Launch: Zithromax and Wellbutrin (4776) Managing Sales Training to Accelerate Speed to Productivity (4732) Global Marketing Launch Strategy & Structure (4567) Increasing Pharmaceutical Marketing Impact through Effective E-Business and Internet Practices (4731) Life Cycle Management for Pharmaceutical Launches (4573) Trends in Process Excellence (4781) Thought Leader Development for Global Pharmaceutical Launches (4569) Drug Delivery System Development (4782) Product Re-Launch: Determining the Ideal Marketing Investment (4773) Market Research for Pharmaceutical Launches (4571)

	October 2004 Best Practice Database Newsletter View Web Page with Links to the Following Research: Benchmarking Network Operations Centers (4725) Benchmarking Internal Communications: How to Best Accomplish Group Tasks with Groupware (4724) Organizational Strategies for Improving Employee Morale (4723) Recruiting Excellence: MBA Recruiting Metrics of Top Companies (4722) Benchmarks for Establishing and Measuring Successful Health and Safety Functions (4721) Capacity Planning Excellence: Optimizing Workforce Management (4719) Mergers, Integrations and Divestitures: Performance Benchmarks for Excellence (4710) Career Path Planning Programs: Development and Impact (4697) Project Management Excellence: Growing and Developing PM Professionals (4720) Survey Design and Administration (4717) Telecommuting Management: Reducing Costs (4718) Benchmarking Corporate Libraries: Resources and Staffing (4716) Conference Report on Performance Measurement: Tools to Drive Growth (4715)
	October 2004 Pharma & Life Sciences Database Newsletter View Web Page with Links to the Following Research: Brand Security Functions (4694) Benchmarking Environmental, Health and Safety Operations (4688) Excellence in Pharma Contracting and Pricing (4726) Excellence in Account Management (4714) E-Business Excellence: Performance Benchmarks for Operational Efficiency (4708) Managing the Supply Chain: Communicating Value to Key Constituencies (4709)
	July 2004 Pharma & Life Sciences Database Newsletter View Web Page with Links to the Following Research: Market Research Department Excellence: Key Factors (4581) The R&D Quality Function: Staffing and Structure Metrics (4591) Building Field Confidence in Pharmaceutical Sales Data (4445) Selecting Effective and Productive Investigators for Clinical Trials (4623) Developing High-Performing Market Research Staff (4588) Managing the Clinical Trials Investigator Recruitment Process (4633) Winning the Hearts and Minds of Preferred Clinical Investigators (4620) Benchmarks for the Pharmaceutical Market Research Function (4686) Key Factors in Managing Pharmaceutical Sales Data Inquiries (4456) Optimizing Market Research Structures (4582) Bolstering Market Research Departmental Efficiency (4587) Measuring Medical Affairs Performance (4632) Increasing the Credibility and Value of Market Research Departments (4584) Managing Field Pharmaceutical Sales Data Inquiries (4458) Driving R&D Quality Excellence (4594) Driving the Business Impact of Market Research Organizations through Global Cross-Unit Collaboration (4583) Pharmaceutical Brand Leadership (4622) Developing Market Research Talent Through Training and Career Path Planning (4589) Medical Affairs Staffing & Spend: Maximizing Value, Decreasing Cost (4631) Managing the Pharmaceutical In-Licensing Process (4674) Clinical Investigator Identification: Tools, Processes and Tactics (4619) Managing Staffing Resources of Market Research Organizations (4586) The Medical Affairs Function: Characteristics of Superior Organizational Structures (4630) Benchmarking Marketing Training Programs (4695) Internet Strategies for Creating Brand Equity & Loyalty in the Oncology Marketplace (4693) Enhancing Business Value: Turning Data into Intelligence and Market Insights (4585) Building Effective Pharma-CRO Partnerships for Successful Clinical Trials (4621) R&D Structures, Activities & Responsibilities: Benchmark Interviews (4592)

July 2004 Best Practice Database Newsletter

View Web Page with Links to the Following Research:

Benchmarking Marketing Training Programs (4695)
Benchmarks for the Pharmaceutical Market Research Function (4686)
Market Research Department Excellence: Key Factors (4581)
Managing Health & Safety Organizations: Survey Data Analysis (4608)
R&D Structures, Activities & Responsibilities: Benchmark Interviews (4592)
Driving the Business Impact of Market Research Organizations through Global Cross-Unit Collaboration (4583)
Brand Leadership: Getting There and Staying on Top (4622)
Enhancing Business Value: Turning Data into Intelligence and Market Insights (4585)
Health and Safety Research Bundle (4626)
Developing a High Quality Talent Pool (4603)
Developing Market Research Talent Through Training and Career Path Planning (4589)
Fostering Workforce Diversity and Compliance with Federal Hiring Regulations (4604)
Conference Report on Lean, Six Sigma and TQM: Beyond Manufacturing (4454)
Optimizing Market Research Structures (4582)
The R&D Quality Function: Staffing and Structure Metrics (4591)
Roles and Responsibilities in Health & Safety Organizations (4658)
Driving R&D Quality Excellence: Key Findings, Top Challenges and Lessons Learned (4594)
Accelerating the Pre-Employment Phase for Prospective Hires (4605)
Staffing Organizations: Performance Statistics and Analysis (4597)
Increasing the Credibility and Value of Market Research Departments (4584)
Profiles of Efficient and Cost-Effective Staffing Organizations (4598)
Optimizing Recruitment and Requisition Processes (4600)
Bolstering Market Research Departmental Efficiency (4587)
Managing Health & Safety Organizations - Research Highlights (4606)
Staffing Organization Costs: Approaches to Accounting (4601)
Developing High-Performing Market Research Staff (4588)
Campus Recruiting: Managing University Relations (4602)
Health & Safety Organizational Structures and Authority (4609)
Managing Staffing Resources of Market Research Organizations (4586)
Focused and Tailored Training for Health & Safety Organizations (4657)
Managing the Staffing Process Effectively (4599)