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Customer Service Best Practices

Social media and smart phones have transformed the consumer experience. Today’s customer expects high-level customer service, requiring organizations to be alert and responsive like never before. To drive customer satisfaction and engagement, companies must review their customer service programs to ensure they are designed to harness the power of technology to leverage customer data and deliver superior customer experience. In addition, customer service organizations must ensure they are optimized to ensure high-level responsiveness while reducing cost and increasing productivity.

To help customer service leaders, Best Practices, LLC provides best practices, performance metrics and benchmarking solutions for developing world-class customer service and achieve superior performance growth.

Specifically, executives use our benchmarking services to:

  • Developing a multi-channel customer experience
  • Customer retention and loyalty strategies
  • Integrated customer strategy and customer-centric
  • Customer relationship management
  • Leveraging customer insight
  • Customer listening posts and complaint handling mechanisms
  • Online strategies for customer management
  • Customer life time value strategies
  • Net promoter score and other satisfaction metrics

Customer Service

Customer Service Research and Consulting

Research and Consulting

Our custom research services can improve your Customer Service organization's performance by assessing and analyzing the winning practices of leading corporations
  • Visit Customer Service Research & Consulting
Customer Service Advisory Services

Advisory Services

Our members-only benchmarking research and networking service allows you to stay a step ahead of competition and align, staff and fund your Customer Service function to drive organizational success
  • View Customer Service Advisory Services

Customer Service Benchmarking Reports

Benchmarking Reports

Our in-depth benchmarking reports contain detailed analyses, performance metrics, process insights and best practices from primary research conducted across leading Customer Service organizations
  • View Customer Service Benchmarking Reports
Customer Service Best Practice Database

Best Practice Database Services

Our Best Practice Database provides instant access to critical Customer Service benchmarks, tactics, trends, process maps and case studies
  • Access Customer Service Best Practice Database

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Contact an Expert

Christopher Bogan,
President and CEO

Phone: (919)-767-9228

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