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Testimonials from Pharma and Database Clients

"As a corporate librarian, having access to the Pharma & Life Sciences Database helps me look good. I read our corporate newsletter to see what our internal customers are focusing on and then proactively send them relevant benchmarking materials from the Database. Internal customers invariably appreciate these reports and often request I supply additional materials from this database and also keep them current as the database is updated. This generates demand for our resources in the library and adds value for our customers. The benchmarking information found in the Database is unique. We are very cautious about how we spend our resources, and we enthusiastically have renewed our membership to the Database. In the last year alone, we accessed 691 research studies in the Database with a primary research value of over $2.8 million!"
--Jim Chestnut, Manager of Scientific & Business Information Solutions, Quintiles

"I used the Best Practice Database as my main system for benchmarking. I have received a lot of questions since we utilized Best Practices on how we are doing compared to others in several different areas: functioning of the market research department, purchasing practices, use of CROs, setting up Competitive Intelligence and many other areas. I always could find the right answers within the right time which helped us to improve our performance."
-- Sr. Manager, Competitive Intelligence, Organon

"The Best Practice Database is a valuable tool for corporate development. I use the Database to prepare for presentations. I go into the Database for a few hours every few months and pull down everything related to my topic and then spend time reading through the best practices and metrics. We often find the data reassuring in that it confirms that our approach is in line with what many of the industry leaders are doing. In fact, the main benefit is using the survey data to understand industry trends and use it to create our own company's guiding principles."
--Jean-Yves Brault, Director, Sales Force Effectiveness, Fournier Pharma

"At 5:30PM on a Friday, I needed benchmarking data on customer satisfaction survey scores to use in four Monday meetings. I found everything I wanted in the Best Practice Database. Thanks to your research in the Database, I have six companies' data and your ‘crystallized findings.’ Best Practices saved me a weekend of research. Many, many thanks!"
--Julia Mast, Director of Shared Services, Fujitsu North America

"When we get asked how to staff or structure a department, these is no better source than the Best Practice Database. Newly hired or promoted managers especially need the bigger picture of the industry's best practices and standards in their area, even if they have the technical expertise. This information is difficult to find anywhere else --even if the general topic is addressed in journal publications. The articles in the Best Practice Database are uniquely practical, actionable and detailed. When we deliver these excellent, high-quality articles to our internal clients, the response is generally ‘wow.’ It is golden; I would not live without the Best Practice Database.”
--Executive, A Top 15 Pharmaceutical Company

"Your benchmarking study on "Increasing Sales Productivity Through Superior Sales Force Performance Management" is an excellent piece of work with true global reach. The insights and findings will help us to focus and accelerate our performance management systems that are so important to sales excellence."
-- Vice President - Sales and Marketing, AstraZeneca

"Thank you. I got a lot of good information!"
-- Vice President, Global Marketing & Medical Information & Technology, Aventis

“I thought your material was very thorough and effective. It was very well done."
-- Executive, Bayer

"The Best Practices' team really helped me pioneer this market. The
benchmarking research you performed for me delivered detailed, actionable
insights. Your work was 'stellar!"
--Manager, Business Development for Managed Markets Division, GSK

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