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June 2013 Research Alert

This month we added three new studies to the Best Practice Database. Two of the new studies focus on the services provided by company libraries and information centers in the pharmaceutical and medical device sectors. The last study explores the evolving role of digital marketing. The research probes effectiveness tracking and testing new services for this marketing tool of the future.

The new Best Practices, LLC studies listed below under Newly Added Research explore how leading companies have made their operations more effective across these different areas.

If you are not a member of the Best Practice Database but would still like to receive a monthly Research Alert via email, just sign-up here.

Newly Added Research

Note that study report and document purchases can be credited toward a membership in the Best Practice Database (, where our latest research as well as hundreds of additional concise research documents and presentations can be accessed on-demand.

Best Practice Database Documents

  • Digital Marketing Excellence: Tracking Effectiveness and Testing New Services (ID 5251)
  • Pharmaceutical Library Services: Activities and Forces of Change (ID 5249)
  • Pharmaceutical Library Services: Financial and Staffing Resources (ID 5250)

Current Surveys

view and participate in our current research studies, click or paste the following URL into your browser: to access the "Benchmark Studies" page. You can also access the studies below.
  • Study Title: Building a World-Class Call Center: Performance Metrics, Operations, Structures & Trends

    Link to the Survey

    In today's market, call center productivity and performance are critical. Low-performing contact centers can damage customer relationships, increase compliance risks, and leave companies at a competitive disadvantage. This study is designed to provide participants with critical insights, reliable metrics, and trends data they can use to assess their operations and shape strategic direction.

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