| Best Practices Benchmarking® & Performance Improvement Projects | Clients |
| Keeping Stakeholders Informed: Strategies for Marketing Communications | A top automotive manufacturing company |
| Maximizing Blockbuster Potential through Marketing Excellence | A leading Pharmaceutical company |
| Flexible Workforce Management | A leading Pharmaceutical company |
| Best Practices in Succession Planning and Leadership Development | A top Pharmaceutical company |
| Excellence in Pharmaceutical Alliances and Co-promotions | A leading Pharmaceutical company |
| Best Practices of Global Pharmaceutical Launches | A top 10 Pharmaceutical Company |
| Best Practices in Customer Service Call Centers | A leading Business Association |
| Measuring and Managing Intellectual Capital | A Leading Manufacturing, Chemical, and Industrial company |
| Total Quality Management Planning and Implementation | A professional institute |
| Senior Executive Leadership and Best Practice Performance Improvement | A top ten financial services company |
| Knowledge Management | A top beverage company |
| Senior Executive Leadership and Best Practice Performance Improvement | A top telecommunications company |
| Knowledge Management Technology | A leading oil company |
| Best Practices in Customer Statement Mail Processing, Printing, Collation, Quality Assurance & Distribution. | A top five discount brokerage house |
| Knowledge Management Systems | A top oil company |
| Knowledge Management Personnel Strategies | A leading computer hardware manufacturer |
| Customer Satisfaction Management Systems
Customer Retention / Churn Management | A top ten newspaper |
| Customer Satisfaction Management Systems
Selection and recruitment | A top rail transportation company |
| Education deployment systems
Information Technology Performance Measurement & Effectiveness Management | A top five oil company |
| Supply Chain Management
Supplier Certification Process
Telephone Help Desk Services / Call Center Management | A top manufacturing company |
Malcolm Baldrige National Quality Award Application Process - Assisted the client plan, prepare, information gather & conduct its Baldrige assessment and write the Baldrige Application. Benchmarking played a role in this process in the areas of:
- Benchmarking
- Performance measurement
- Customer satisfaction management
| A top express delivery company |
| Reward & recognition systems
Role Model Leadership
Employee involvement strategies | A top financial services company |
| Performance Management
Marketing Core Competencies and Management
Manage Care Training and Development
People Systems (Including: Leadership, Employee Development, Teamwork, Reward and Recognition)
Recruitment & Selection of Scientists
Strategic Planning and Resource Allocation
Knowledge Management
Balanced Scorecard and Performance Measurement
Call Center Management and Customer Service
Technology Forecasting and New Product Development
Sales force Productivity
Supply Chain Management -- Supplier Partnerships and Certification | A top pharmaceutical company |
| Benchmarking Training
Call Center Management Practices
Performance Measurement and Service Assurance
(On an informal basis, we have provided benchmarking information to the Benchmarking & Reengineering implementation teams in areas concerning cycle time reduction techniques, knowledge management systems, suggestion systems, performance measurement systems, etc.) | A top five telephone company |
| Malcolm Baldrige National Quality Award Application Process - Assisted client plan, prepare, information gather & conduct its Baldrige assessment and write the Baldrige Application. Our Best Practice Research helped inform the application team and the application in areas of Leadership, Performance Measurement, Human Resources Management, Process Control, & Customer Satisfaction Management. (Best Practices, LLC work is cited as Source for the client's Baldrige Exhibit.) | A top publishing subsidiary |
| Differentiated Service Levels: Strategic benchmarking in customer loyalty and retention, and marketing. Services included research, interviews, and site visits.
Wholesaling: Assisted client in expanding and improving its wholesale operations, focusing on managing reseller relationships, marketing and branding, and cost management. Consulting services included research, multi-industry interviews, and site visits. | A top telecommunications company |
| Service guarantee systems | A top hotel chain |
| Customer Satisfaction Management Systems | A top information services and equipment company |
| Complaint Resolution Management
Customer Satisfaction Management Systems | A top financial services company |
| Best Practices in Customer Statement Mail Processing, Printing, Collation, Quality Assurance & Distribution. | A top financial services company |
| Newsprint Utilization
Call Center Management
Sales Force Automation
Real Estate Facilities Utilization
Self-managed teams | A top five newspaper company |
| Malcolm Baldrige National Quality Award Application Process
Performance Measurement Systems
Balanced Scorecard Development
Strategic Planning Process
Employee Involvement and Satisfaction
Quality Curriculum Development & Deployment | A top five consulting company |
| New product development / Speed to market
Organizational Structure
Customer Satisfaction Management
Incentive Systems to Promote Collaborative Behavior | A top newspaper company |
| Performance Measurement
TQM deployment
Service Guarantee design & deployment
Implementation Management Best Practices | A top five hotel and property management company |
| Customer Satisfaction Measurement Systems in health care | A top hospital |
| Best Practices in Customer Statement Mail Processing, Printing, Collation, Quality Assurance & Distribution. | A top five brokerage |
| Customer Satisfaction Management Systems
Customer Retention / Churn Management | A top newspaper company |
| Performance Measurement | A top hospital |
| Best Practices in Sales
Customer satisfaction Management Systems
Role Model Behaviors Among Leadership | A top mortgage company |
| Sales Force Effectiveness Best Practices
Performance Measurement Systems (six sigma, cycle time, first pass yields, balanced score card, family of measures, etc)
Sales Force Recruitment & Selection Best Practices
Employee Recruitment and Selection
Suggestion Systems
Strategic Planning Process
TQM Deployment
Organizational Structure | A top life insurance and financial services company |
| Knowledge Management and Best Practice Sharing | A top five newspaper |
| Best Practices in Customer Acquisition
Best Practices in Customer Retention & Churn Management
Database Marketing (i.e. One-to-One Relationship Marketing) Best Practices
Customer Service Organizational Structure | An industry trade organization |
| Customer Satisfaction Process
Employee Satisfaction
Executive Communications | A top five telecommunications company |
| Customer Satisfaction Systems
Speed to Market / New Product Development Process | A leading university |
| Sales Force Effectiveness
IS Strategy, Planning & Effectiveness Management | A top mail handling company |
| Customer Satisfaction Management Systems
Speed to Market / New Product Development Process | A top five tobacco company |
| Leadership Systems & Styles | A top five financial services company |
| Best Practices in Customer Statement Mail Processing, Printing, Collation, Quality Assurance & Distribution. | A top five financial services company |
Customer Service & Fulfillment
- Hiring Process
- Compensation Systems
- Reward & Recognition Systems
- Technology Application
| A top pharmaceutical company |
| Customer Satisfaction Management Systems | A top pharmaceutical company |
| New Product Development / Speed to Market
Cycle-Time Reduction Systems
Logistics & Distribution
Reengineering
Customer Satisfaction Management Systems
Creating a Customer Driven Organization
Managing the regulatory process & regulatory agencies | A top pharmaceutical company |
Competitive Benchmarking in Industrial Automation
- Research & Development Process
- Sales Force Structure & Productivity
- Manufacturing strategy
- Supplier Partnerships & Management systems
- Work Force Effectiveness
- New Product Development Strategy
| A top five manufacturing company |
| Employee Involvement Systems
Customer Satisfaction Systems | A top ten rail company |
| Customer Satisfaction Management
Employee Involvement | A top food wholesale distributor |
| Cycle-Time Reduction in Information Transfer
Strategic Planning Process
Education & Learning Process
Customer Satisfaction Management Systems | A top five retirement planning company |