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Project Experience

Best Practices, LLC has designed, conducted, and led scores of best practice research, benchmarking and performance improvement projects. The following table provides a brief description of other recent benchmarking work that we have performed and the client organizations for which they were performed.

Best Practices Benchmarking & Performance Improvement ProjectsClients
Keeping Stakeholders Informed: Strategies for Marketing Communications A top automotive manufacturing company
Maximizing Blockbuster Potential through Marketing Excellence A leading Pharmaceutical company
Flexible Workforce Management A leading Pharmaceutical company
Best Practices in Succession Planning and Leadership Development A top Pharmaceutical company
Excellence in Pharmaceutical Alliances and Co-promotions A leading Pharmaceutical company
Best Practices of Global Pharmaceutical Launches A top 10 Pharmaceutical Company
Best Practices in Customer Service Call Centers A leading Business Association
Measuring and Managing Intellectual Capital A Leading Manufacturing, Chemical, and Industrial company
Total Quality Management Planning and Implementation A professional institute
Senior Executive Leadership and Best Practice Performance Improvement A top ten financial services company
Knowledge Management A top beverage company
Senior Executive Leadership and Best Practice Performance Improvement A top telecommunications company
Knowledge Management Technology A leading oil company
Best Practices in Customer Statement Mail Processing, Printing, Collation, Quality Assurance & Distribution. A top five discount brokerage house
Knowledge Management Systems A top oil company
Knowledge Management Personnel Strategies A leading computer hardware manufacturer
Customer Satisfaction Management Systems

Customer Retention / Churn Management

A top ten newspaper
Customer Satisfaction Management Systems

Selection and recruitment

A top rail transportation company
Education deployment systems

Information Technology Performance Measurement & Effectiveness Management

A top five oil company
Supply Chain Management

Supplier Certification Process

Telephone Help Desk Services / Call Center Management

A top manufacturing company
Malcolm Baldrige National Quality Award Application Process - Assisted the client plan, prepare, information gather & conduct its Baldrige assessment and write the Baldrige Application. Benchmarking played a role in this process in the areas of:
    • Benchmarking
    • Performance measurement
    • Customer satisfaction management
A top express delivery company
Reward & recognition systems

Role Model Leadership

Employee involvement strategies

A top financial services company
Performance Management

Marketing Core Competencies and Management

Manage Care Training and Development

People Systems (Including: Leadership, Employee Development, Teamwork, Reward and Recognition)

Recruitment & Selection of Scientists

Strategic Planning and Resource Allocation

Knowledge Management

Balanced Scorecard and Performance Measurement

Call Center Management and Customer Service

Technology Forecasting and New Product Development

Sales force Productivity

Supply Chain Management -- Supplier Partnerships and Certification

A top pharmaceutical company
Benchmarking Training

Call Center Management Practices

Performance Measurement and Service Assurance

(On an informal basis, we have provided benchmarking information to the Benchmarking & Reengineering implementation teams in areas concerning cycle time reduction techniques, knowledge management systems, suggestion systems, performance measurement systems, etc.)

A top five telephone company
Malcolm Baldrige National Quality Award Application Process - Assisted client plan, prepare, information gather & conduct its Baldrige assessment and write the Baldrige Application. Our Best Practice Research helped inform the application team and the application in areas of Leadership, Performance Measurement, Human Resources Management, Process Control, & Customer Satisfaction Management. (Best Practices, LLC work is cited as Source for the client's Baldrige Exhibit.) A top publishing subsidiary
Differentiated Service Levels: Strategic benchmarking in customer loyalty and retention, and marketing. Services included research, interviews, and site visits.

Wholesaling: Assisted client in expanding and improving its wholesale operations, focusing on managing reseller relationships, marketing and branding, and cost management. Consulting services included research, multi-industry interviews, and site visits.

A top telecommunications company
Service guarantee systems A top hotel chain
Customer Satisfaction Management Systems A top information services and equipment company
Complaint Resolution Management

Customer Satisfaction Management Systems

A top financial services company
Best Practices in Customer Statement Mail Processing, Printing, Collation, Quality Assurance & Distribution. A top financial services company
Newsprint Utilization

Call Center Management

Sales Force Automation

Real Estate Facilities Utilization

Self-managed teams

A top five newspaper company
Malcolm Baldrige National Quality Award Application Process

Performance Measurement Systems

Balanced Scorecard Development

Strategic Planning Process

Employee Involvement and Satisfaction

Quality Curriculum Development & Deployment

A top five consulting company
New product development / Speed to market

Organizational Structure

Customer Satisfaction Management

Incentive Systems to Promote Collaborative Behavior

A top newspaper company
Performance Measurement

TQM deployment

Service Guarantee design & deployment

Implementation Management Best Practices

A top five hotel and property management company
Customer Satisfaction Measurement Systems in health care A top hospital
Best Practices in Customer Statement Mail Processing, Printing, Collation, Quality Assurance & Distribution. A top five brokerage
Customer Satisfaction Management Systems

Customer Retention / Churn Management

A top newspaper company
Performance Measurement A top hospital
Best Practices in Sales

Customer satisfaction Management Systems

Role Model Behaviors Among Leadership

A top mortgage company
Sales Force Effectiveness Best Practices

Performance Measurement Systems (six sigma, cycle time, first pass yields, balanced score card, family of measures, etc)

Sales Force Recruitment & Selection Best Practices

Employee Recruitment and Selection

Suggestion Systems

Strategic Planning Process

TQM Deployment

Organizational Structure

A top life insurance and financial services company
Knowledge Management and Best Practice Sharing A top five newspaper
Best Practices in Customer Acquisition

Best Practices in Customer Retention & Churn Management

Database Marketing (i.e. One-to-One Relationship Marketing) Best Practices

Customer Service Organizational Structure

An industry trade organization
Customer Satisfaction Process

Employee Satisfaction

Executive Communications

A top five telecommunications company
Customer Satisfaction Systems

Speed to Market / New Product Development Process

A leading university
Sales Force Effectiveness

IS Strategy, Planning & Effectiveness Management

A top mail handling company
Customer Satisfaction Management Systems

Speed to Market / New Product Development Process

A top five tobacco company
Leadership Systems & Styles A top five financial services company
Best Practices in Customer Statement Mail Processing, Printing, Collation, Quality Assurance & Distribution. A top five financial services company
Customer Service & Fulfillment
    • Hiring Process
    • Compensation Systems
    • Reward & Recognition Systems
    • Technology Application
A top pharmaceutical company
Customer Satisfaction Management Systems A top pharmaceutical company
New Product Development / Speed to Market

Cycle-Time Reduction Systems

Logistics & Distribution

Reengineering

Customer Satisfaction Management Systems

Creating a Customer Driven Organization

Managing the regulatory process & regulatory agencies

A top pharmaceutical company
Competitive Benchmarking in Industrial Automation
    • Research & Development Process
    • Sales Force Structure & Productivity
    • Manufacturing strategy
    • Supplier Partnerships & Management systems
    • Work Force Effectiveness
    • New Product Development Strategy
A top five manufacturing company
Employee Involvement Systems

Customer Satisfaction Systems

A top ten rail company
Customer Satisfaction Management

Employee Involvement

A top food wholesale distributor
Cycle-Time Reduction in Information Transfer

Strategic Planning Process

Education & Learning Process

Customer Satisfaction Management Systems

A top five retirement planning company

 
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