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May 2013 Research Alert

This month we added three new studies to the Best Practice Database. All of the new studies focus on the quality function in the medical device sector. These studies probe different aspects of the quality function, including spending and staffing, factors that increase or decrease quality spend and outsourcing and offshoring in low-wage markets.

The new Best Practices, LLC studies listed below under Newly Added Research explore how leading companies have made their operations more effective across these different areas.

If you are not a member of the Best Practice Database but would still like to receive a monthly Research Alert via email, just sign-up here.

Newly Added Research

Note that study report and document purchases can be credited toward a membership in the Best Practice Database (, where our latest research as well as hundreds of additional concise research documents and presentations can be accessed on-demand.

Best Practice Database Documents

  • Benchmarking Medical Device Quality: Spending and Staffing Trends and Ratios (ID 5246)
  • Benchmarking Medical Device Quality: Factors that Increase/Decrease Quality Spend and Managing Acquisitions (ID 5247)
  • Benchmarking Medical Device Quality: Using Offshoring and Outsourcing in Low-Wage Markets and Top Challenges for Quality (ID 5248)

Current Surveys

view and participate in our current research studies, click or paste the following URL into your browser: to access the "Benchmark Studies" page. You can also access the studies below.
  • Study Title: Building a World-Class Call Center: Performance Metrics, Operations, Structures & Trends

    Link to the Survey

    In today's market, call center productivity and performance are critical. Low-performing contact centers can damage customer relationships, increase compliance risks, and leave companies at a competitive disadvantage. This study is designed to provide participants with critical insights, reliable metrics, and trends data they can use to assess their operations and shape strategic direction.

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