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Next-Generation Medical Information Call Centers: Key Challenges, Current Metrics & Leading Trends

Join us for a Webinar. Register your seats now by clicking a date below:

Tuesday, December 3, 2013
11:00 AM - 11:45 AM EST

Thursday, December 5, 2013
11:00 AM - 11:45 AM EST

Webinar Details:

"Next-Generation Medical Information Call Centers: Key Challenges, Current Metrics & Leading Trends" pulls together quantitative and qualitative insights from a recent benchmarking study, quotes from call center directors and managers, and exclusive analysis on leading trends.

Expect to learn:
  • Evolving existing technology platforms
  • Expanding communication channels
  • Leveraging social media
  • Adopting new tools to speed / personalize service
  • Managing globalization
  • Navigating complex, ever-changing compliance requirements

Cost: $199  
Speaker: Martha Haswell

Martha Haswell
Senior Research Consultant

Martha Haswell leads quantitative and qualitative research projects for Best Practices, LLC clients seeking to improve business operations through benchmarking. With 16 years’ research experience, including six in the pharmaceutical sector, Martha has successfully completed studies that helped clients build or improve structures and processes within sales, marketing, information services, shared services, and market research organizations.

Recent projects for clients identified best practices for developing high-performing district sales managers and highlighted market research methods that lead to better understanding of the needs of managed markets (payers). Martha holds a bachelor’s degree in journalism and a master’s degree in information science, both from the University of North Carolina at Chapel Hill.

After registering you will receive a confirmation email containing information about joining the Webinar.

System Requirements
PC-based attendees
Required: Windows® 7, Vista, XP or 2003 Server
Macintosh®-based attendees
Required: Mac OS® X 10.4.11 (Tiger®) or newer
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