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Research Samples
Measuring and Communicating Organizational Value for the Quality Function
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Return to Quality Management Research and Consulting homepage
Best Practices, LLC has conducted extensive research in several areas of quality function structures, staffing and execution... (ID WP-40)
Industries Profiled: Market Research, Manufacturing, Medical Device, Pharmaceutical
Price: Free Download
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Supply Chain Optimization White Paper
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Best Practices, LLC has conducted extensive research in several areas of supply chain optimization... (ID WP-39)
Companies Profiled: Over 75 companies
Price: Free Download
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Developing Superior Customer and Business Value through Contact Centers
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Return to the Contact Center Research and Consulting Page
This white paper includes excerpts from recent research by Best Practices, LLC identifying actionable best practices and lessons learned that have enabled world-class companies to find the most effective balance between service and sales for multifunctional contact center representatives... (ID WP-36)
Industries Profiled: Market Research, Manufacturing, Medical Device, Pharmaceutical
Price: Free Download
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Sales Force Effectiveness Research Sample
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This document highlights research from four of Best Practices, LLC's Sales Force Effectiveness & Management initiatives... (ID WP-30)
Companies Profiled: GE Consumer Finance, Wells Fargo, Sprint, Intuit, more ...
Price: Free Download
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Best Practices Research Sample: Human Resources
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This document highlights research from three 2005 Best Practices, LLC human resources research initiatives... (ID WP-29)
Industries Profiled: Market Research, Manufacturing, Medical Device, Pharmaceutical
Price: Free Download
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Pharmaceutical Marketing: Re-Launch Excellence White Paper
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This white paper leverages the perspectives and experiences of 19 brand leaders from a class of 14 top pharmaceutical companies to deliver a comprehensive best practice guide to re-launching underperforming pharmaceutical and bio-tech products... (ID WP-26)
Companies Profiled: AstraZeneca, Sanofi-aventis, Baxter International, Bayer, more ...
Price: Free Download
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Communicating Clinical Study Results for Maximum Impact
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This white paper is an excerpt from research profiling top pharmaceutical companies that successfully communicate landmark clinical studies findings in ways that boost marketing efforts... (ID WP-14)
Companies Profiled: Abbott, Sanofi-aventis, AstraZeneca, Eli Lilly, more ...
Price: Free Download
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In-Licensing: Strategies for Success 
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Pharmaceutical companies rely on in-licensing to enhance their product pipeline and ultimate product portfolio at a reasonable price... (ID WP-25)
Companies Profiled: Aventis, Roche, Bristol-Myers Squibb, GlaxoSmithKline , more ...
Price: Free Download
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Process Excellence: Analyzing Black Belt Productivity & Contribution
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Once Six Sigma/Lean programs are implemented, companies often find a new challenge in identifying performance goals for Green and Black Belts... (ID WP-23)
Companies Profiled: Agilent Technologies; Allergan; Avaya; Bank of America; Baxter Healthcare; Boeing; Bombardier Aerospace; British Telecom; Consolidated Container Company; Dana Corporation; Dell Computer; Dow Corning; DSM; DuPont; Eastman Kodak; Eaton Corp; Eli Lilly; Ford Motor Company; General Electric; GE; Hewlett-Packard; Honeywell; Intuit; ITT Industries; Johnson Controls; Johnson & Johnson; JP Morgan Chase; Kodak; Korry Electronics; Medtronic; Motorola; NCR; Northrop Grumman; Pfizer; PSEG; Raytheon; Rockwell International; Saint-Gobain; Siemens; Sony; Telecom South Africa; US Army; Verizo
Price: Free Download
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Insights on Demand: Developing an Excellent Structure
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New and on-going primary research by Best Practices, LLC explores critical issues to help market research organizations increase their impact, influence and efficiency... (ID WP-20)
Companies Profiled: AstraZeneca, Zurich North American, Towers Perrin, Royal & SunAlliance, more ...
Price: Free Download
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Implementing Six Sigma: Case Studies from the Front Line
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Lean and Six Sigma are now being implemented beyond the manufacturing and operations functions... (ID WP-19)
Companies Profiled: Agilent Technologies; Allergan; Avaya; Bank of America; Baxter Healthcare; Boeing; Bombardier Aerospace; British Telecom; Consolidated Container Company; Dana Corporation; Dell Computer; Dow Corning; DSM; DuPont; Eastman Kodak; Eaton Corp; Eli Lilly; Ford Motor Company; General Electric; GE; Hewlett-Packard; Honeywell; Intuit; ITT Industries; Johnson Controls; Johnson & Johnson; JP Morgan Chase; Kodak; Korry Electronics; Medtronic; Motorola; NCR; Northrop Grumman; Pfizer; PSEG; Raytheon; Rockwell International; Saint-Gobain; Siemens; Sony; Telecom South Africa; US Army; Verizo
Price: Free Download
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Market Research Excellence White Paper
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This white paper is drawn from a comprehensive study examining how dozens of companies have created exceptional market research operations... (ID WP-16)
Companies Profiled: AstraZeneca, 3M Company, Sanofi-aventis, Zurich North American, more ...
Price: Free Download
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E-Service: Using Technology to Build Customer Loyalty
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A rapidly growing number of companies are employing web-based service technologies to increase service levels, reduce service costs and shrink customer response times... (ID WP-15)
Companies Profiled: 3M Pharmaceuticals, Sanofi-aventis, AstraZeneca, Eli Lilly, more ...
Price: Free Download
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Recruiting and Retaining High-Quality Clinical Investigators
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Best Practices, LLC conducted this benchmarking study to understand how leading pharmaceutical and biotechnology companies and Clinical Research Organizations develop and execute strategies for identifying, selecting and recruiting top investigators for their clinical trials... (ID WP-10)
Industries Profiled: Market Research, Manufacturing, Medical Device, Pharmaceutical
Price: Free Download
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Merger & Acquisition: Managing Cultural Integration
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This white paper is an excerpt from the research profiling a class of companies that demonstrate successful practices in merger and acquisition integration... (ID WP-09)
Companies Profiled: Abitibi-Price, Sanofi-aventis, ABB, AlliedSignal, more ...
Price: Free Download
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Human Resources White Paper
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Best Practices, LLC undertook this research to assist a fast-growing pharmaceutical company seeking to understand how top companies create succession planning systems... (ID WP-06)
Companies Profiled: AT&T, Clorox, BP Amoco, GE Capital, more ...
Price: Free Download
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Thought Leader White Paper
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Senior executives at every pharmaceutical company would do well to consider what are the marketing, sales and investment implications for their own portfolios as a result of these new mega-brands... (ID WP-05)
Companies Profiled: Leading Pharmaceutical Companies
Price: Free Download
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Patient Flow Mapping White Paper
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Best Practices, LLC undertook this research to assist a pharmaceutical company in creating hospital-based initiatives that improve emergency care for psychiatric patients while potentially enhancing market share for psychiatric drug treatments... (ID WP-04)
Industries Profiled: Market Research, Manufacturing, Medical Device, Pharmaceutical
Price: Free Download
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Sales Force Excellence White Paper
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Our field research profiles an extensive set of sales best practices currently used by top pharmaceutical sales representatives and leading sales forces... (ID WP-03)
Companies Profiled: Leading Pharmaceutical Companies
Price: Free Download
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Supply Chain White Paper
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This white paper is an excerpt from research profiling a class of companies that demonstrate successful practices in managing supply chains... (ID WP-02)
Companies Profiled: Over 75 Companies
Price: Free Download
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Manufacturing White Paper & Research Capabilities
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Best Practices, LLC conducted this research for a client company seeking to improve and enhance its manufacturing operations in the face of increased regulatory scrutiny... (ID WP-01)
Companies Profiled: Alcon, Johnson & Johnson, Abbott, Medtronic, more ...
Price: Free Download
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