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Metric-Based Presentations

These online survey-based studies are ideal for learning what other companies are doing, how they measure what they do, what resources they devote to activities, what they find effective, and other insights. These are useful for doing a gap analysis.

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May 2006 GBC Presentation: Using Customer Loyalty to Drive Long Term Growth 
Wachovia Corp... (ID GBC-Q22006CLG)
Companies Profiled: Wachovia
Price: $0.00


May 2006 GBC Presentation: Strategic Process Innovations for Business-to-Business Selling with a Global Sales Force 
Openwave Systems Inc... (ID GBC-Q22006SPI)
Companies Profiled: Openwave Systems
Price: $0.00


May 2006 GBC Presentation: Using Best Practices to Drive Growth in Decentralized Organizations and Cultures 
Jay Spach and Jeff Heard of Thomson Corp... (ID GBC-Q22006DGO)
Companies Profiled: Thomson
Price: $0.00


May 2006 GBC Presentation: Changing the Way the World Sees Packaging 
Sonoco Products Co... (ID GBC-Q22006CWP)
Companies Profiled: Sonoco
Price: $0.00


Driving Top Line Growth through Innovation in Sales and Marketing: Meeting Proceedings 
Study Overview As companies compete for customers and a larger share of the marketplace, driving top-line growth necessitates innovation and process improvements to ensure continued success... (ID GBCTLGQ206)
Companies Profiled: Pfizer, Johnson & Johnson Healthcare Systems, Openwave Systems, Sonoco, more ...
Price: $0.00


Feb 2006 GBC Presentation: HP Driving Exceptional Customer Experience in the B:B Environment 
Total Customer Experience and Quality Manager Marilyn Martiny shares Hewlett-Packard's strategy on how to drive exception customer experience... (ID GBC-Q12006DECE)
Companies Profiled: Hewlett-Packard
Price: $0.00


Feb 2006 GBC Presentation: Fujitsu Establishing a center of excellence surrounding call center services 
Fujitsu is a leading provider of customer-focused information technology and communications solutions for the global marketplace... (ID GBC-ECEQ12006)
Companies Profiled: Fujitsu
Price: $0.00


Feb 2006 GBC Presentation: The Customer Experience is the Strategy 
Vice President Tom Hammond of The Hartford discusses his company's strategy of how to better the customer experience... (ID GBC-Q12006CES)
Companies Profiled: Hartford
Price: $0.00


Feb 2006 GBC Presentation: eTalk Performance Optimization – The Continuing Evolution of Quality 
Mismanagement of time and skills are a leading factor in companies' inefficiencies... (ID GBC-Q12006CEQ)
Companies Profiled: eTalk
Price: $0.00


Feb 2006 GBC Presentation: Merrill Lynch Contact Center Revenue Opportunities 
Merrill Lynch is one of the world’s leading financial management and advisory companies, with offices in 36 countries and total client assets of approximately $1.6 trillion, at the end of 2004... (ID GBC-MRQ12006)
Companies Profiled: Merrill Lynch
Price: $0.00


Creating and Sustaining a Winning Customer Experience in the Call Center 
Dowload the GBC Meeting Report from the February 2006 Meeting "Creating and Sustaining a Winning Customer Experience in the Call Center" by clicking 'Add to Cart' on the right... (ID GBC-MRQ12006)
Companies Profiled: Merrill Lynch, Fujitsu, Hartford, Hewlett-Packard, more ...
Price: $0.00


Managing Global Teams and Projects in the Virtual Environment Presentations: Meeting Proceedings 
At the November 15th Global Benchmarking Council conference on Managing Global Teams and Projects in the Virtual Environment members, speakers and invited guests discussed how to optimize virtual teams... (ID GBC-MRQ42005)
Companies Profiled: IBM, Kenan-Flagler Business School, Cisco Systems
Price: $250.00


Managing Global Projects in the Virtual Environment 
... (ID GBC-PQ42005IBM)
Companies Profiled: IBM
Price: $0.00


Leading, Leveraging, and Managing Far-flung Teams 
Arvind Malhotra studied far-flung teams at 54 leading companies and documented their findings in "Deploying Far-Flung Teams: A Guidebook for Managers... (ID GBC-PQ42005KFB)
Companies Profiled: Agilent Technologies, Verizon, Motorola, Medtronic, more ...
Price: $0.00


Virtual Teaming in Virtual Organizations 
... (ID GBCPQ405CCO)
Companies Profiled: Cisco Systems
Price: $0.00


Pathways To Excellence: Current & Future Trends in Six Sigma, Lean, Productivity & Process Excellence 
Quality leaders must assess which management tools and approaches will lead to high performance... (ID GBC-082005BP)
Companies Profiled: Best Practices LLC
Price: $0.00


Is it Time to "Reboot” your Lean Six Sigma Initiative 
Just like those associated with your computer, there may be warning signs in your organization that you need to “reboot” your Lean Six Sigma initiative... (ID GBC-082005SUN)
Companies Profiled: Sun Microsystems
Price: $0.00


The Control Phase of Six Sigma in Call Centers 
Ilene will discuss how to leverage the tools of six sigma in a stealth manner without a top-down company-wide deployment... (ID GBC-082005NCC)
Companies Profiled: NCCI Holdings, Inc.
Price: $0.00


KNOWLEDGE BASED LEADERSHIP OR “SIX SIGMA LIGHT”: CAN GOVERNMENT COMPETE WITH THE PRIVATE SECTOR? 
Winner of the prestigious Sterling Award in Florida, The Department of Revenue will present details regarding its Knowledge-based Leadership (Six Sigma Light) initiative... (ID GBC-082005FLA)
Companies Profiled: Florida Department of Revenue
Price: $0.00


Using Xerox Lean Six Sigma to create real value 
Xerox rolled out Lean Six Sigma tools and methodologies in early 2003... (ID GBC-082005XRX)
Companies Profiled: Xerox
Price: $0.00


BMP Center of Excellence: A Source of Best Practice Innovation and Ideas 
The US Navy created the Best Manufacturing Practices Center of Excellence in the 1980s to promote sharing of best practices amongst its many suppliers... (ID GBC-082005BMP)
Companies Profiled: BMP
Price: $0.00


May 2005 GBC Presentation: CenterPoint Energy Case Study 
The presentation by Melinda Sutherland, Manager New Business Relations, highlights the best practice approach used by CNP Houston Gas to mine a mature market for new sales opportunities within the constraints of a heavily regulated business environment... (ID GBC-052005CPE)
Companies Profiled: CenterPoint Energy
Price: $0.00


May 2005 GBC Presentation: Leveraging Enterprise-Wide Customer Information Using Customer Segmentation for Revenue Generation 
Ron Swift of TeraData shared several case studies that show how well constructed CRM databases and knowledge management systems are integral to marketing development... (ID GBC-052005LEW)
Companies Profiled: Teradata
Price: $0.00


May 2005 GBC Presentation: Integrated Marketing at Eli Lilly and Company 
Lilly's presentation highlights the challenges Eli Lilly and other pharmaceutical companies face when advertising to consumers... (ID GBC-052005IME)
Companies Profiled: Eli Lilly and Company
Price: $0.00


May 2005 GBC Presentation: Building a Customer-Centric Telesales Strategy 
How do you handle 4 Million customer telephone calls every year, and yet make each customer feel like they are the only one to call today? That is the challenge faced by Intuit Corporation's, QuickBooks Business... (ID GBC-052005BCC)
Companies Profiled: Intuit
Price: $0.00


May 2005 GBC Presentation: Market and Industry Research - Bringing the Outside In 
This presentation delved into Hewlett-Packard’s strategy for managing market research... (ID GBC-052005MIR)
Companies Profiled: Hewlett-Packard
Price: $0.00


May 2005 GBC Presentation: The Evolution of Marketing Analytics 
This presentation will discuss why statistical modeling is no longer useful in today's business environment and how companies can integrate elements of Six Sigma into their market development programs... (ID GBC-052005EMA)
Companies Profiled: Longwoods International
Price: $0.00


May 2005 GBC Presentation: Xerox's One to One Marketing Lab 
Discover how Xerox interviewed over 200 marketing CEOs and executives to build a 1:1 Marketing Lab based on principles from Six Sigma and key variable drivers... (ID GBC-052005OTO)
Companies Profiled: Xerox
Price: $0.00


May 2005 Presentation: Leveraging Integrated Marketing to Drive Sales 
This study conducted by Best Practices, LLC reveals how leading companies develop the marketing-to-sales process... (ID GBC-052005LIM)
Companies Profiled: Best Practices LLC
Price: $0.00


Feb 2005 GBC Presentation: 3M Employment Brand Story 
... (ID GBC-P022005EBS)
Companies Profiled: 3M
Price: $0.00


Feb 2005 GBC Presentation: Linking Employee Engagement with Productivity and Customer Satisfaction at Verizon 
... (ID GBC-P022005LEE)
Companies Profiled: Verizon
Price: $0.00


Feb 2005 GBC Presentation: The Dark Side of Employee Engagement: Doing it Right to Keep from Going Very Wrong 
... (ID GBC-022005DSE)
Companies Profiled: Metrus Group
Price: $0.00


Feb 2005 GBC Presentation: Driving Continuous Customer Satisfaction Improvement 
... (ID GBC-P022005DCC)
Price: $0.00


Feb 2005 GBC Presentation: Cultural Health Index and Employee Engagement 
... (ID GBC-022005CHI)
Companies Profiled: Tennessee Valley Authority
Price: $0.00


Feb 2005 GBC Presentation: Parallel Processes for Employee Engagement and Customer Loyalty 
... (ID GBC-P022005PPE)
Price: $0.00


Feb 2005 GBC Presentation: Increasing Customer and Partner Satisfaction Step by Step 
... (ID GBC-P022005ICP)
Companies Profiled: Microsoft
Price: $0.00


Feb 2005 GBC Presentation: Connecting Employee Engagement with Customer Loyalty 
... (ID GBC-P022005CEE)
Companies Profiled: Star Gas Partners, L.P.
Price: $0.00


Feb 2005 GBC Presentation: Fostering High Productivity through Employee Engagement Excellence 
... (ID GBC-P022005FHP)
Companies Profiled: 3M, Air Products, Allstate Insurance, Autodesk, more ...
Price: $0.00


November 2004 GBC Presentation: Supply Chain Transformation (Dupont) 
Keith joined us virtually from Shanghai to discuss the evolution of Process Excellence at DuPont... (ID GBC-P112004DPT)
Companies Profiled: DuPont
Price: $0.00


November 2004 GBC Presentation: Sales & Service Integration (Nationwide Financial) 
No description available... (ID GBC-P112004NWD)
Companies Profiled: Nationwide Insurance
Price: $0.00


November 2004 GBC Presentation: Applying Lean Six Sigma to Increase Sales Productivity (Blinded) 
No description available... (ID GBC-P112004BLN)
Industries Profiled: Market Research, Manufacturing, Medical Device, Pharmaceutical
Price: $0.00


November 2004 GBC Presentation: Enterprise Process Framework: The Journey from Confusion to Structure (IBM) 
Steve joined us virtually from Connecticut where he works out of his home on a virtual IBM team dedicated to improving the process architecture at IBM... (ID GBC-P112004IBM)
Companies Profiled: IBM
Price: $0.00


November 2004 GBC Presentation: Business Process Management: Identification, Documentation & Organization (Best Practices, LLC) 
No description available... (ID GBC-P112004BPL)
Companies Profiled: Best Practices LLC
Price: $0.00


Aug 2004 GBC Presentation: Linking Performance to Profitability: Identifying the Key Drivers of Success (Cardinal Health) 
Mr... (ID GBC-P082004CBL)
Companies Profiled: Cardinal Health
Price: $0.00


Aug 2004 GBC Presentation: Holistic Performance Measurement Strategy at Thomson Corporation (Thomson Corporation) 
Jay will discuss the ongoing evolution of Thomson's holistic performance measurement process... (ID GBC-P082004TJH)
Companies Profiled: Thomson Corporation
Price: $0.00


Aug 2004 GBC Presentation: From Good to Great (Wells Fargo) 
In his 2003 Letter to Shareholders, Wells Fargo CEO, Richard Kovacevich, outlined Wells Fargo's plan to "Measure the Next Stage of Success... (ID GBC-P082004WJF)
Companies Profiled: Wells Fargo
Price: $0.00


Aug 2004 GBC Presentation: Resource Allocation Within a Transforming Organization: An Approach to Align the Right Resources at the Right Time (Northrop Grumman ) 
Lisa will discuss the genesis of the Resources Planning and Allocation Tool (RPAT) currently being developed for a major military organization by Northrop Grumman... (ID GBC-P082004NLR)
Companies Profiled: Northrop Grumman 
Price: $0.00


May 2004 GBC Presentation: Integrating Sales Into Contact Center Customer Service (Wachovia) 
Jill will present a broad corporate case study on Wachovia’s commitment to delivering outstanding customer service... (ID GBC-P052004WJI)
Companies Profiled: Wachovia
Price: $0.00


May 2004 GBC Presentation: Smart Service at Lands' End: Driving Sales through Customer Service (Lands' End) 
Lands’ End has long been recognized as a leader in customer service delivery... (ID GBC-P052004LVS)
Companies Profiled: Lands' End
Price: $0.00


May 2004 GBC Presentation: Driving Sales Through Customer Service: A Success Story (Sprint) 
Bob will share anecdotes from the last five years at Sprint changing the culture from one of service to sales... (ID GBC-P052004SBD)
Companies Profiled: Sprint
Price: $0.00


May 2004 GBC Presentation: New Performance Metrics to Drive Sales (Federated Department Stores) 
Bloomingdales’ and Macys’ have long been recognized as leaders in customer service... (ID GBC-P052004FKN)
Companies Profiled: Federated Department Stores
Price: $0.00


May 2004 GBC Presentation: Driving Sales through Service in the B to B Environment (Dow Corning) 
Organizations must continually seek and invest in ways to decrease costs, improve productivity, accelerate growth and increase profitability - it’s not optional, the marketplace and shareholders demand it... (ID GBC-P052004DMD)
Companies Profiled: Dow Corning
Price: $0.00


May 2004 GBC Presentation: Building Service that Sustains Sales (Best Practices, LLC) 
This presentation offers a unique opportunity to see how top companies such as Bank of America, Citigroup, Dell Computer, IBM, Lands’ End and Medtronic drive sales, increase customer loyalty and expand customer relationships by enabling service representatives to cross-sell and up-sell... (ID GBC-P052004BCB)
Companies Profiled: Best Practices, LLC
Price: $0.00


Feb 2004 GBC Presentation: American Express Gains Competitive Advantage through its Will to Win Initiative (American Express) 
The presentation will provide an overview of the transformation of Leadership Development and Succession Planning taking place at American Express... (ID GBC-P022004IDD)
Companies Profiled: American Express
Price: $0.00


Feb 2004 GBC Presentation: IBM Leadership Development for Excellence in M&A Integration, Diversity, and Key Client Relations (IBM) 
... (ID GBC-P022004IWI)
Companies Profiled: IBM
Price: $0.00


Feb 2004 GBC Presentation: Integrating Talent Management & Leadership Development (QUALCOMM) 
QUALCOMM has developed a talent management framework that integrates assessment, succession planning, and development... (ID GBC-P022004QAI)
Companies Profiled: QUALCOMM
Price: $0.00


Feb 2004 GBC Presentation: How The Home Depot Transformed It's Internal Audit Department Into a Talent Pipeline (Home Depot) 
In this session you will learn how a Fortune 20 company transformed its Internal Audit department into a pipeline of top talent... (ID GBC-P022004HCH)
Companies Profiled: Home Depot
Price: $0.00


Feb 2004 GBC Presentation: Leadership Development and Succession Planning Innovations at Thomson (Thomson Corporation) 
... (ID GBC-P022004TDL)
Companies Profiled: Thomson Corporation
Price: $0.00


Feb 2004 GBC Presentation: Connecting the Dots: Recruiting, Performance Management, Compensation and Succession Planning at Fidelity Investments (Fidelity) 
... (ID GBC-P022004FFC)
Companies Profiled: Fidelity
Price: $0.00


Nov 2003 GBC Presentation: Transforming Your Supply Chain into an Adaptive Enterprise (Hewlett Packard) 
Like every industry today, the world of manufacturing is facing increasing business pressures... (ID GBC-P112003HGT)
Companies Profiled: Hewlett Packard, 3M Company
Price: $0.00


Nov 2003 GBC Presentation: Operations Transformation @ UTC (United Technologies) 
UTC is on a journey to maximize the value that it delivers to its customers and investors... (ID GBC-P112003UTO)
Companies Profiled: United Technologies
Price: $0.00


Nov 2003 GBC Presentation: Best Practices in Outsourcing Real Estate Property Management (Trammell Crow) 
Trammell Crow is one of the top real estate management companies in the US, oversees more than 500 million sq... (ID GBC-P112003TSB)
Companies Profiled: Trammell Crow
Price: $0.00


Nov 2003 GBC Presentation: Applying Lean Principles to Increase Market Advantage (Productivity Press) 
In an increasingly competitive global marketplace, a growing number of companies are finding that applying the principles of lean production provides the edge they need to leap ahead... (ID GBC-P112003PRA)
Companies Profiled: Productivity Press
Price: $0.00


Nov 2003 GBC Presentation: Best Practices in Shared Services (Scott Madden & Associates) 
This presentation provided a high-level overview of Shared Services... (ID GBC-P112003SSB)
Companies Profiled: Scott Madden & Associates
Price: $0.00


Nov 2003 GBC Presentation: TI's Global Technical Support Outsourcing Initiatives (Texas Instruments) 
Doug discussed his Global Technical Support organization’s outsourcing initiatives offshore in India and China, throughout Asia--including TI’s newest location in Shanghai... (ID GBC-P112003TDT)
Companies Profiled: Texas Instruments
Price: $0.00


Aug 2003 GBC Presentation: Six Sigma & Scorecards Drive Improvements in Occupational Health Quality @ GE (GE) 
Since GE embraced six sigma in 1995, there is no GE product or process that has not been profoundly impacted... (ID GBC-P082003GVS)
Companies Profiled: GE
Price: $0.00


Aug 2003 GBC Presentation: Using Six Sigma in Banking (Bank of America) 
The Bank of America presenter will discuss the deployment of Six Sigma in the Finance/Transaction World... (ID GBC-P082003BBU)
Companies Profiled: Bank of America
Price: $0.00


Aug 2003 GBC Presentation: Integrating Process Tools for Enterprise-wide Improvement (Johnson & Johnson) 
Johnson & Johnson will discuss how they are establishing corporate processes, methods, and measures for process excellence... (ID GBC-P082003JSI)
Companies Profiled: Johnson & Johnson
Price: $0.00


Aug 2003 GBC Presentation: The Evolution of Six Sigma @ Medtronic (Medtronic) 
Hiring Black Belts is part of rolling out an effective Lean Sigma initiative... (ID GBC-P082003MPT)
Companies Profiled: Medtronic
Price: $0.00


Aug 2003 GBC Presentation: Variability Reduction: The Aim for Six Sigma Methodology in Lilly Research Laboratories (Eli Lilly) 
With a focus on Quality, leaders in the Lilly Research Laboratories have determined that being more predictable with the outcome of all our key business processes will enable us to better deliver what our customer seek from us... (ID GBC-P082003ERV)
Companies Profiled: Eli Lilly
Price: $0.00


Aug 2003 GBC Presentation: A Pragmatic Approach to Six Sigma (Intuit) 
Companies take various approaches to introducing and deploying Six Sigma initiatives, from push versus pull, to top-down versus bottoms-up... (ID GBC-P082003IBA)
Companies Profiled: Intuit
Price: $0.00


Aug 2003 GBC Presentation: Kodak's Operating System (KOS) Integrates Lean & Six Sigma (Eastman Kodak) 
Kodak began both Six Sigma and Lean initiatives in the 1990’s... (ID GBC-P082003ERK)
Companies Profiled: Eastman Kodak
Price: $0.00


Aug 2003 GBC Presentation: DuPont's Six Sigma Journey- Projects to Process (DuPont) 
DuPont began its six sigma journey in March of 1999 and has been cited by Mikel Harry and others for one of the most aggressive six sigma deployments among major corporations... (ID GBC-P082003DKD)
Companies Profiled: DuPont
Price: $0.00


Aug 2003 GBC Presentation: PSE&G Integrates Six Sigma with Internal Best Practice Replication Process (PSE&G) 
PSEG launched Six Sigma to the senior leadership of the corporation in early 1999... (ID GBC-P082003PJP)
Companies Profiled: PSE&G
Price: $0.00


Aug 2003 GBC Presentation: Lessons From the Field: Past, Present, and Future (Human Capital Associates) 
Drawing on his more than 20 years of experience dealing with leadership, high-performance work, and major Six Sigma and Lean implementations, Robert Blaha shared lessons from the field as well as his thoughts on the past, present and future of Lean, Six Sigma and other productivity platforms... (ID GBC-P082003HRL)
Companies Profiled: Human Capital Associates
Price: $0.00


Aug 2003 GBC Presentation: Introduction and Agenda for Lean Six Sigma and TQM: Beyond Manufacturing (Best Practices, LLC) 
A quick introduction to the meeting topic and an overview of the meeting agenda... (ID GBC-P082003BCI)
Companies Profiled: Best Practices, LLC
Price: $0.00


Aug 2003 GBC Presentation: Best Practices LLC Research Findings: Implementing Lean, Six Sigma and Other Productivity Platforms (Best Practices, LLC) 
The purpose of this benchmarking exchange is to identify lessons learned and valuable insights regarding the implementation and management of lean and six sigma and other productivity approaches... (ID GBC-P082003BCB)
Companies Profiled: Best Practices, LLC
Price: $0.00


Aug 2003 GBC Presentation: Leveraging Technology for Global Performance Excellence: Six Sigma in the Entrepreneurial Culture (Microsoft) 
The vision of the Performance Xcellence team is simply to “take it up”—take the management system continuously up to a higher performance level that results in a better, repeatable customer experience, improved products, and overall improved operations... (ID GBC-P082003MML)
Companies Profiled: Microsoft
Price: $0.00


May 2003 GBC Presentation: The Post-accumulation Market Place (Yankelovich Partners, Inc.) 
The Yankelovich MONITOR, the premier tracking of consumer value and lifestyle trends, is finding more change in the consumer marketplace today than at any point since the early seventies... (ID GBC-P052003YWT)
Companies Profiled: Yankelovich Partners, Inc.
Price: $0.00


May 2003 GBC Presentation: How Wal-Mart Knows What Customers Want (Wal-Mart) 
This presentation will include a discussion of Wal-Mart’s customer focus in both the B:C and B:B environments... (ID GBC-P052003WSH)
Companies Profiled: Wal-Mart
Price: $0.00


May 2003 GBC Presentation: An Overview of HP's Total Customer Experience Program (Hewlett Packard) 
This presentation will share HP’s views its commitment to total customer experience (TCE) as a distinct competitive advantage... (ID GBC-P052003HMA)
Companies Profiled: Hewlett Packard
Price: $0.00


May 2003 GBC Presentation: Measuring Customer Insights: Present and Future Approaches (Nationwide & Sensory Logic) 
This presentation outlines the challenges of gathering customer insight in the Property and Casualty industry--a low-interest product category for customers, and offers a case-study of a new methodology that offers important new insight into connecting with customers... (ID GBC-P052003NPM)
Companies Profiled: Nationwide & Sensory Logic
Price: $0.00


May 2003 GBC Presentation: Synchronizing Commerce (UPS) 
This presentation will introduce how listening to customers informed UPS’ synchronization of commerce initiative... (ID GBC-P052003USS)
Companies Profiled: UPS
Price: $0.00


May 2003 GBC Presentation: Customer Intimacy at Siemens Enterprise Networks (Siemens) 
This presentation will discuss Siemens’ efforts to enhance communications with customers and to ensure that company processes and programs deliver the best possible value to customers... (ID GBC-P052003SMC)
Companies Profiled: Siemens
Price: $0.00


May 2003 GBC Presentation: Managing the Customer Experience at West (Thomson Corporation's West Group) 
This presentation will discuss how West’s Customer Experience group listens to customers and employees... (ID GBC-P052003TDM)
Companies Profiled: Thomson Corporation's West Group
Price: $0.00


May 2003 GBC Presentation: Outsourcing Offshore - Balancing the Equation (Concentra Solutions) 
This presentation will consider the importance of training personnel and monitoring quality in the outsourced contact center environment, an increasingly important yet mediated channel for capturing voice of the customer... (ID GBC-P052003CRO)
Companies Profiled: Concentra Solutions
Price: $0.00


May 2003 GBC Presentation: Benchmarking Roundtable (Best Practices, LLC) 
... (ID GBC-P052003BGB)
Companies Profiled: Best Practices, 3M Company, LLC
Price: $0.00


May 2003 GBC Presentation: Sense and Respond: Customer Insights Lead to New Market Paradigm @ Kodak (Closer Look presents a Kodak Case Study) 
This presentation will include a discussion of how Kodak’s focus on the customer has led to a new definition of its core market... (ID GBC-P052003CDS)
Companies Profiled: Closer Look presents a Kodak Case Study
Price: $0.00


Feb 2003 GBC Presentation: Innovation and Diversification: Challenges Implementing a Portfolio Management System in a Diverse R&D Organization (Los Alamos National Laboratory) 
Los Alamos National Laboratory (LANL) is a multi-discipline research laboratory operated by the University of California for the Department of Energy... (ID GBC-P022003LTI)
Companies Profiled: Los Alamos National Laboratory
Price: $0.00


Feb 2003 GBC Presentation: Customer Portfolio Management (Peppers & Rogers Group) 
This presentation explores the opportunity that traditional product based organizations can seize upon to build competitive advantage and shareholder value through shifting the financial lens from the product view to the customer view... (ID GBC-P022003PDC)
Companies Profiled: Peppers & Rogers Group
Price: $0.00


Feb 2003 GBC Presentation: One Brush Isn't Enough (Duke Energy) 
The speaker will discuss the role of brand management in the wake of our current crisis of business confidence... (ID GBC-P022003DAO)
Companies Profiled: Duke Energy
Price: $0.00


Feb 2003 GBC Presentation: Enhancing Portfolio Value by Integrating Related Products and Services (GlaxoSmithKline) 
Companies frequently adopt strategies to enhance revenue streams through expansion of existing markets or differentiation of products from their competition... (ID GBC-P022003GME)
Companies Profiled: GlaxoSmithKline
Price: $0.00


Feb 2003 GBC Presentation: Portfolio-driven M&A in Pharma (Pharmacia) 
The presentation reviews major legislation passed by Congress related to the Pharmaceutical Industry and reviews how it impacted industry dynamics resulting in the current wave of acquisitions... (ID GBC-P022003PNP)
Companies Profiled: Pharmacia
Price: $0.00


Feb 2003 GBC Presentation: Synchronizing Portfolios for Vertical Markets and Enterprise Solutions (Teradata, a division of NCR) 
... (ID GBC-P022003TRS)
Companies Profiled: Teradata, a division of NCR
Price: $0.00


Feb 2003 GBC Presentation: Balancing Competing Agendas: Integrating Advocacy Groups into Portfolio Marketing (Devonshire International) 
Examples of innovative partnerships with advocacy groups, that facilitated the delivery of value added services to the end consumer... (ID GBC-P022003DHB)
Companies Profiled: Devonshire International
Price: $0.00


Feb 2003 GBC Presentation: Portfolio and Project Management as a Core Competency (Implementation Edge) 
... (ID GBC-P022003ITP)
Companies Profiled: Implementation Edge
Price: $0.00


Feb 2003 GBC Presentation: Best Practices in Portfolio Management: Winning Support for Tough Decisions (Best Practices, LLC) 
... (ID GBC-P022003BCB)
Companies Profiled: Best Practices, Becton Dickinson, LLC
Price: $0.00


Nov 2002 GBC Presentation: Solutions at FedEx: Bridging Change (FedEx) 
Brent Meyers provided insight into FedEx’s recent acquisitions, its new strategy to "Operate Independently, Compete Collectively, " as well as the establishment and evolution of FedEx’s Solutions group... (ID GBC-P112002FBS)
Companies Profiled: FedEx
Price: $0.00


Nov 2002 GBC Presentation: Supply Chain Process & Technology Innovation Cuts Cost and Increases Customer Satisfaction (BealSolutions, LLC Inc.) 
Larry Brown discussed how Dell’s culture of innovation, high-velocity, and commitment to sustainable development, led Mike Beal, a Dell finance operations manager, to develop a patented suite of products and services to reduce the waste and cost of packaging and freight... (ID GBC-P112002BLS)
Companies Profiled: BealSolutions, LLC Inc.
Price: $0.00


Nov 2002 GBC Presentation: CUSTOMIZE IT! Lands' End Changes The Way People Shop For Apparel (Lands' End) 
... (ID GBC-P112002LVC)
Companies Profiled: Lands' End
Price: $0.00


Nov 2002 GBC Presentation: Balanced Scorecard: Focused Value-creation for Customers, Employees and Shareholders (Texas Instruments) 
Doug Batts discussed how TI uses the Balanced Scorecard to cascade corporate objectives throughout the organization to ensure synergy and focus on what really matters—creating value for customers, employees, and shareholders... (ID GBC-P112002TDB)
Companies Profiled: Texas Instruments
Price: $0.00


Nov 2002 GBC Presentation: Deploying Enterprise Portals and Employee Self-Service (QUALCOMM) 
Nancy Hemry and Tom Bridges discussed to proliferation of employee portals and self-service in corporate America, pointing to the demonstrated cost savings, efficiency improvements, and cycle time reductions these new technologies provide... (ID GBC-P112002QND)
Companies Profiled: QUALCOMM
Price: $0.00


Nov 2002 GBC Presentation: Measure and Manage Customer Value for Superior Business Results: The Customer Value Scorecard & Customer Value Accounting (Gale Consulting) 
In this highly interactive talk, Joe Murdock introduced the audience to the concepts of customer value accounting and showed how Gale Consulting calculates customer value... (ID GBC-P112002GJM)
Companies Profiled: Gale Consulting
Price: $0.00


Nov 2002 GBC Presentation: Key Note Address: Instant Customer Value Just In Time All The Time (ZeroTime Labs, LLC) 
Dr... (ID GBC-P112002ZDK)
Companies Profiled: ZeroTime Labs, LLC
Price: $0.00


Nov 2002 GBC Presentation: Leveraging Technology to Optimize Workforce Productivity (Cisco Systems, Inc.) 
Jeanne Lyon outlined how Cisco is responding to the current market challenges as Cisco transitions from a start-up to a more mature company... (ID GBC-P112002CJL)
Companies Profiled: Cisco Systems, Inc.
Price: $0.00


Aug 2002 GBC Presentation: eBusiness @ IBM: Fusion of Business and IT (IBM) 
The fusion of IT and business releases the energy & creativity needed for e-business... (ID GBC-P082002ICE)
Companies Profiled: IBM
Price: $0.00


Aug 2002 GBC Presentation: Managing Change with Experiential Activities: Capturing the Hearts and Minds of Management and Employees (HP) 
Experiential activities are effective in securing stakeholder buy-in to change management initiatives... (ID GBC-P082002HJM)
Companies Profiled: HP
Price: $0.00


Aug 2002 GBC Presentation: Refocusing and Renewing Your Organization after Major Change (Intel) 
A practical guide for teams and individuals to survive and thrive in the midst of organizational change... (ID GBC-P082002IBR)
Companies Profiled: Intel
Price: $0.00


Aug 2002 GBC Presentation: Culture Shift Among Field Engineering Workforce Yields Efficiency Breakthrough (British Telecom) 
BT has developed an innovative ’contribution’ based approach to improving the effectiveness of (unionised) customer facing engineers - demonstrating a 13... (ID GBC-P082002BPC)
Companies Profiled: British Telecom
Price: $0.00


Aug 2002 GBC Presentation: Change Management at Raytheon (RAYTHEON) 
... (ID GBC-P082002RBC)
Companies Profiled: RAYTHEON
Price: $0.00


Aug 2002 GBC Presentation: How Benchmarking Prevents Being Ambushed by Unexpected Change (Best Practices, LLC) 
Aside from acts of God and outlaws, surprise threats to organizations usually result from changes in technologies, policies, products, services, laws, regulations, and/or other "playing field" altercations that come from customers, competitors, suppliers, and governments... (ID GBC-P082002BMH)
Companies Profiled: Best Practices, LLC
Price: $0.00


Aug 2002 GBC Presentation: GBC Roundtable: Lessons Learned in Managing Change (Best Practices, LLC) 
The Benchmarking Roundtable serves as a forum to encourage exchange among benchmarkers and managers of change as well as among different industries and functional areas... (ID GBC-P082002BVG)
Companies Profiled: Best Practices, LLC
Price: $0.00


Aug 2002 GBC Presentation: A Proactive Approach to Deregulation (PSE&G) 
PSEG is located in one of 23 states that has recently undergone energy deregulation, and this energy provider has developed unique approaches to become one of the global survivors left in its industry... (ID GBC-P082002PJA)
Companies Profiled: PSE&G
Price: $0.00


May 2002 GBC Presentation: The Role of Branding in Pharmaceutical Drug Development (Eli Lilly) 
Customers of pharmaceutical companies are no longer just physicians or pharmacists, but also include informed and demanding patients and ever expanding groups of payers... (ID GBC-P052002EDT)
Companies Profiled: Eli Lilly
Price: $0.00


May 2002 GBC Presentation: Pathways to Marketing Excellence: Building Brand Leadership (Best Practices, LLC) 
Drawing on a decade of consulting for pharmaceutical and other Fortune 500 clients, Alex will share insights, lessons learned, and emerging trends in marketing excellence and brand leadership, including: Influencing new product development and brand positioning Preparing and developing the marketing for rapid launch uptake, and Maximizing product value through lifecycle management... (ID GBC-P052002BAP)
Companies Profiled: Best Practices, LLC
Price: $0.00


May 2002 GBC Presentation: Online & Offline Branding (Eastman Kodak) 
Betty Noonan will discuss how Kodak’s focus on the total customer experience led them to streamline their brand communications... (ID GBC-P052002EEO)
Companies Profiled: Eastman Kodak
Price: $0.00


May 2002 GBC Presentation: The World's Most Valuable Brands (Interbrand) 
Brand Value Management: How to Create and Secure Future Earnings by Building Strong Brands  The financial significance of intangible assets today Brands relationships that create shareholder value Description and sample application of Interbrand’s Brand Valuation model How Brand Value Management can unleash the financial potential of your brand Cases Studies in Brand Management Excellence: cases across industries in which well-known brand owners have used Brand Value Management tools to create shareholder value... (ID GBC-P052002IST)
Companies Profiled: Interbrand
Price: $0.00


May 2002 GBC Presentation: Benchmarking Roundtable (Best Practices, LLC) 
By creating a well-defined career path, companies hope to raise the profile of the marketing department within the overall company structure... (ID GBC-P052002BGB)
Companies Profiled: Best Practices, LLC
Price: $0.00


May 2002 GBC Presentation: Tying Benchmarking to Corporate Strategy using the Six Sigma DMAIC Process (Bank of America) 
... (ID GBC-P052002BLT)
Companies Profiled: Bank of America
Price: $0.00


May 2002 GBC Presentation: Branding Partners in Tornado Markets (Cisco) 
Cisco’s unique approach to branding allows the technology giant to support new market requirements while maintaining brand equity and supporting the investment that Cisco partners make in these brands... (ID GBC-P052002CSB)
Companies Profiled: Cisco
Price: $0.00


May 2002 GBC Presentation: The Johnson & Johnson Name: How to Establish a Trustmark (Johnson & Johnson) 
For 116 years, Johnson & Johnson (J&J) has built its name and reputation as a manufacturer of the highest quality products and services... (ID GBC-P052002JNT)
Companies Profiled: Johnson & Johnson
Price: $0.00


May 2002 GBC Presentation: Branding from the Inside Out (Nationwide) 
Nationwide, a U... (ID GBC-P052002NJB)
Companies Profiled: Nationwide
Price: $0.00


May 2002 GBC Presentation: Branding During a Merger (Verizon) 
... (ID GBC-P052002VCB)
Companies Profiled: Verizon, 3M Company
Price: $0.00


Mar 2002 GBC Presentation: KM @ IBM (IBM) 
Managing knowledge in a large multinational firm requires a flexible and business-driven approach... (ID GBC-P032002IRK)
Companies Profiled: IBM
Price: $0.00


Mar 2002 GBC Presentation: Interpersonal Knowledge Sharing: The Low-tech, High-touch Side of KM (NCR Corporation) 
Mr... (ID GBC-P032002NDI)
Companies Profiled: NCR Corporation
Price: $0.00


Mar 2002 GBC Presentation: The Tangible Value of Valuing Intangibles (EDS) 
This session will approach answering the question "what’s in it for me?" The interactive discussion will engage the audience through a series of thought-provoking questions and possible answers... (ID GBC-P032002EGT)
Companies Profiled: EDS
Price: $0.00


Mar 2002 GBC Presentation: It's a Matter of Convenience: Centralizing Document Services to Save Time and Money (Lucent Technologies) 
As is typical in most large corporations, Lucent Technologies did not have an enterprise-wide or distributed offering of Output/Print Services architecturally, financially, or organizationally... (ID GBC-P032002LNI)
Companies Profiled: Lucent Technologies, 3M Company
Price: $0.00


Mar 2002 GBC Presentation: Benchmarking Your KM Communication Tools (Buckman Laboratories) 
The relatively easy part for Buckman’s benchmarking study of Knowledge Management tools, After Action Reviews (AAR) and storytelling methodology, was data collection... (ID GBC-P032002BSB)
Companies Profiled: Buckman Laboratories
Price: $0.00


Mar 2002 GBC Presentation: Valuing Knowledge Behaviors (Microsoft) 
Developing a business value statement for KM behaviors in a large multinational firm requires flexibility and a strong linkage to business objectives... (ID GBC-P032002MSV)
Companies Profiled: Microsoft
Price: $0.00


Mar 2002 GBC Presentation: Value Creation through Knowledge Sharing (Xerox Connect) 
Using Xerox’s Knowledge Sharing Initiatives (past and present), the audience will learn about key concepts and economic drivers for Knowledge Sharing at Xerox... (ID GBC-P032002XSV)
Companies Profiled: Xerox Connect
Price: $0.00


Aug 2001 GBC Presentation: Applying Six Sigma Tools to the Balanced Scorecard (NCR) 
Many companies have implemented Six Sigma, and many companies have implemented a Balanced Scorecard... (ID GBC-P082001NMA)
Companies Profiled: NCR
Price: $0.00


Aug 2001 GBC Presentation: Building a Culture of Performance Excellence in a Shared Services Organization (DuPont) 
Participants will have the opportunity to see how benchmarking contributed to the success of a Fortune 500 company that transitioned their legacy services organizations to a new $1... (ID GBC-P082001DBB)
Companies Profiled: DuPont
Price: $0.00


Aug 2001 GBC Presentation: Optimizing Lean and Six Sigma- Keeping Momentum in Place After Integration Has Occurred (Motorola) 
... (ID GBC-P082001MJO)
Companies Profiled: Motorola
Price: $0.00


Aug 2001 GBC Presentation: Implementing a Corporate Balanced Scorecard (Eastman Kodak) 
This presentation focuses on the four key deliverables of Kodak’s Integrated Performance Management: 1... (ID GBC-P082001ECI)
Companies Profiled: Eastman Kodak
Price: $0.00


Aug 2001 GBC Presentation: Utilizing Strategy Maps and the Balanced Scorecard to Build Commitment for Performance Measurement (The Boeing Company) 
The Boeing Company is in its second year of implementing the Balanced Scorecard within Customer Aviation Services... (ID GBC-P082001TWU)
Companies Profiled: The Boeing Company
Price: $0.00


Aug 2001 GBC Presentation: Knowledge Transfer in Raytheon Six Sigma (Raytheon Company) 
This session introduces the Raytheon Six Sigma process and how it is designed to share knowledge across a 90,000-employee company and generate the case for massive change... (ID GBC-P082001RBK)
Companies Profiled: Raytheon Company
Price: $0.00


May 2001 GBC Presentation: Impact of Human Resources during Mergers and Acquisitions (IBM Corporation) 
This session will provide insight into how HR can be an asset for merger success while building employee trust during due diligence and the transition... (ID GBC-P052001ICI)
Companies Profiled: IBM Corporation
Price: $0.00


May 2001 GBC Presentation: Outsourced Recruiting: Can it Really Work' (Kellogg Company) 
Even in this time of intense competition for talent, there remains an emphasis on speed, quality and efficiency... (ID GBC-P052001KCO)
Companies Profiled: Kellogg Company
Price: $0.00


May 2001 GBC Presentation: Recruiting for Retention at FedEx (FedEx Corporation) 
FedEx delivers absolutely positively on time... (ID GBC-P052001FDR)
Companies Profiled: FedEx Corporation
Price: $0.00


May 2001 GBC Presentation: Retaining the Knowledge Worker (Motorola) 
Even during an economic slowdown, your best employees always have other job offers... (ID GBC-P052001MRR)
Companies Profiled: Motorola
Price: $0.00


May 2001 GBC Presentation: Retention Comes Before Recruitment (Nationwide) 
Nationwide is one of the largest diversified financial and insurance services providers in the United States - with over $115 billion in assets, more than 35,000 employees, and a market presence in 37 countries... (ID GBC-P052001NPR)
Companies Profiled: Nationwide
Price: $0.00


May 2001 GBC Presentation: Auditing Best Practices (Texas Instruments) 
This case study of Texas Instruments’ benchmarking and best practice experience will help attendees: Understand the need for an audit of best practices... (ID GBC-P052001TSA)
Companies Profiled: Texas Instruments
Price: $0.00


May 2001 GBC Presentation: First You Changed My Company - Now You Want Me To Change' (Pacific Gas & Electric Company) 
Pacific Gas & Electric has been through many changes in the last ten years... (ID GBC-P052001PGF)
Companies Profiled: Pacific Gas & Electric Company
Price: $0.00


Recruitment and Retention Management Systems: Meeting Proceedings 
This document is the summary of findings and presentations from the GBC Meeting focused on Recruitment and Retention Management Systems... (ID GBC-MR052001)
Companies Profiled: FedEx, Motorola, IBM, Nationwide Insurance, more ...
Price: $0.00


Cultivating Customer Relationships Through Technology: Meeting Proceedings 
This document provides a detailed overview of the January 2001 Global Benchmarking Council conference... (ID GBC-MR022001)
Companies Profiled: Ben & Jerry's, Dow Chemical, Gateway, Medtronic, more ...
Price: $0.00


Feb 2001 GBC Presentation: Cashing in on Customer Retention: Developing a Loyal Customer Following (Ben & Jerry's) 
When a customer contacts your company with a complaint, or compliment, that customer is asking the company to engage in a dialogue... (ID GBC-P022001BGC)
Companies Profiled: Ben & Jerry's
Price: $0.00


Feb 2001 GBC Presentation: Profiting from the Development of a Customer Loyalty Mode (Dow Chemical Company) 
A comprehensive customer loyalty model is required if you wish to link customer measures to financial results... (ID GBC-P022001DRP)
Companies Profiled: Dow Chemical Company
Price: $0.00


Feb 2001 GBC Presentation: Customer Value: The Foundation of Loyalty (Nortel Networks) 
Customer Allegiance does not come easy, nor does it come free... (ID GBC-P022001NKC)
Companies Profiled: Nortel Networks
Price: $0.00


Feb 2001 GBC Presentation: GBC Member Roundtables: CRM Tools and Applications, Strategies for Creating Customer Loyalty and Benchmarking for Results (GBC) 
As always, GBC members and guests will participate in lively roundtable discussions that focus on timely business topics and pressing member projects... (ID GBC-P022001GMG)
Companies Profiled: GBC
Price: $0.00


Feb 2001 GBC Presentation: Power Benchmarking Sharing Session (GBC) 
Last quarter’s Power Benchmarking session was so well received that we’re going to do it again! Join fellow members and guests to discuss benchmarking “how-tos” and current benchmarking projects... (ID GBC-P022001GMP)
Companies Profiled: GBC
Price: $0.00


Feb 2001 GBC Presentation: Laying a Foundation for Successful CRM (Sprint Canada) 
Businesses are under intense pressure to jump aboard the CRM bandwagon, but a data warehousing initiative must be well designed to meet specific needs or a lot of time and money will be wasted... (ID GBC-P022001SJL)
Companies Profiled: Sprint Canada
Price: $0.00


Welcome to the GBC: Meeting Proceedings 
Meeting Kickoff... (ID GBC-P022001BCW)
Companies Profiled: Best Practices, LLC
Price: $0.00


Feb 2001 GBC Presentation: Developing A 360 Degree View of Customers (Gateway) 
Gateway conducts business through telesales, the Web and its Country Stores while integrating data and processes across each line of business... (ID GBC-P022001GGD)
Companies Profiled: Gateway
Price: $0.00


Feb 2001 GBC Presentation: Accelerating Customer Relationships Using CRM and Relationship Technologies for High Retention and Profitability (NCR Corporation) 
The high-value, loyal customer is the No... (ID GBC-P022001NRA)
Companies Profiled: NCR Corporation
Price: $0.00


Nov 2000 GBC Presentation: Enhancing the Customer Experience in an Internet World (Dell Computer Corporation) 
Dell Computer Corporation, leveraging the internet prowess that now drives $40 million in revenue daily for the company, is now shipping Resolution Assistant - an internet-based E-support tool that speeds resolution of Dell customer issues... (ID GBC-P112000DBE)
Companies Profiled: Dell Computer Corporation
Price: $0.00


Nov 2000 GBC Presentation: TI's New KnowledgeBase: A Case Study (Texas Instruments) 
Texas Instruments' new KnowledgeBase Management System was designed to be a robust Web-enabled technical support database that features an efficient natural language search engine... (ID GBC-P112000TDT)
Companies Profiled: Texas Instruments
Price: $0.00


Nov 2000 GBC Presentation: Turning HR into HR E-Business (IBM) 
Learn the history of the IBM Human Resources Service Center, what it is are doing with e-business and where its strategy taking it... (ID GBC-P112000ILT)
Companies Profiled: IBM
Price: $0.00


Nov 2000 GBC Presentation: Tomorrow's HR: Leveraging the Power of the Internet (Fidelity Investments) 
The Internet economy is real... (ID GBC-P112000FMT)
Companies Profiled: Fidelity Investments
Price: $0.00


Nov 2000 GBC Presentation: The Future of E-Marketing (Cisco Systems) 
... (ID GBC-P112000CJT)
Companies Profiled: Cisco Systems
Price: $0.00


Nov 2000 GBC Presentation: Transforming Brick and Mortar into Clicks and Mortar: A DuPont Case Study (DuPont) 
... (ID GBC-P112000DJT)
Companies Profiled: DuPont
Price: $0.00


Nov 2000 GBC Presentation: Benchmarking at Dell Computer (Dell Computer Corporation) 
Dell Learning has incorporated benchmarking into its Business Process Improvement (BPI) efforts... (ID GBC-P112000DWB)
Companies Profiled: Dell Computer Corporation
Price: $0.00


Nov 2000 GBC Presentation: GBC Member Roundtables: e-CRM, Self-Service e-HR Systems, e-Marketing and Benchmarking Nuts & Bolts (GBC) 
As always, GBC members and guests will participate in lively roundtable discussions that focus on timely business topics and pressing member projects... (ID GBC-P112000GMG)
Companies Profiled: GBC
Price: $0.00


Nov 2000 GBC Presentation: Welcome: Harnessing the Internet for Growth and Productivity (Best Practices, LLC) 
Meeting Kickoff... (ID GBC-P112000BCW)
Companies Profiled: Best Practices, LLC
Price: $0.00


Nov 2000 GBC Presentation: E-Sales, E-Marketing, E-Service Findings Presentation (Best Practices, LLC) 
According to a recent study by the University of Texas and Cisco Systems, the Internet Economy set a record in 1999, hitting $523... (ID GBC-P112000BCE)
Companies Profiled: Best Practices, LLC
Price: $0.00


E-Customer Relationship Management and Support: Meeting Proceedings 
This product is a summary of the findings and presentations of the GBC Meeting on Managing and Supporting E-Customers... (ID GBC-MR112000)
Companies Profiled: Cisco Systems, Dell Computer, DuPont, Fidelity Investments, more ...
Price: $0.00


Aug 2000 GBC Presentation: The Emerging Agenda for Knowledge Management at Intel (Intel) 
Intel uses a multi-layer strategy in its approach to knowledge management... (ID GBC-P082000IST)
Companies Profiled: Intel
Price: $0.00


Aug 2000 GBC Presentation: Optimizing Human Potential Across the Organization (Motorola) 
A rapidly changing business environment creates the potential for new threats as well as opportunities... (ID GBC-P082000MKO)
Companies Profiled: Motorola
Price: $0.00


Aug 2000 GBC Presentation: Proven Practices, Proven Process, Proven Results (Ford Motor Company) 
This presentation provides an insider's view of one of the first knowledge management applications to be licensed as intellectual property... (ID GBC-P082000FSP)
Companies Profiled: Ford Motor Company
Price: $0.00


Aug 2000 GBC Presentation: Managing Knowledge: A Practical Approach to Building a Knowledge Architecture (J.D. Edwards & Company) 
In 1996 J... (ID GBC-P082000JRM)
Companies Profiled: J.D. Edwards & Company
Price: $0.00


Aug 2000 GBC Presentation: Scenario-Based Strategic Planning: Renal Division Case Study (Baxter Healthcare) 
Baxter's Renal Division with over $1... (ID GBC-P082000BMS)
Companies Profiled: Baxter Healthcare
Price: $0.00


Aug 2000 GBC Presentation: Benchmarking: A Tool for Sharing and Cooperation (Boeing) 
Kennedy Space Center developed a consortium approach to benchmarking in response to NASA's challenge to "work better, faster and cheaper" while maintaining quality and safety... (ID GBC-P082000BDB)
Companies Profiled: Boeing
Price: $0.00


Aug 2000 GBC Presentation: GBC Member Roundtables: Knowledge Management, Executing Knowledge, Benchmarking for Results (GBC) 
As always, GBC members and guests will participate in lively roundtable discussions that focus on timely business topics and pressing member projects... (ID GBC-P082000GMG)
Companies Profiled: GBC
Price: $0.00


Maximizing Competitive Advantage Through Knowledge Management: Meeting Proceedings 
This document is the summary of findings and presentations from the GBC Meeting focusing on Maximizing Competitive Advantage Through Knowledge Management... (ID GBC-MR082000)
Companies Profiled: Boeing, Ford, Intel, Baxter Healthcare, more ...
Price: $0.00


May 2000 GBC Presentation: Deploying a "Strategy for People" Vision: A Case Study on Georgia-Pacific Packaging Division's Retention Strategy and Initiatives (Georgia-Pacific) 
Georgia-Pacific – a two-pronged manufacturer and distributor of building and paper products and pulp with over 400 facilities in North America – will describe their Packaging division's approach to retaining high performers... (ID GBC-P052000GJD)
Companies Profiled: Georgia-Pacific
Price: $0.00


May 2000 GBC Presentation: SAS's Business Model for Retaining Technical Talent (SAS Institute) 
SAS Institute is regularly in Fortune's 100 Best Places to Work... (ID GBC-P052000SAS)
Companies Profiled: SAS Institute
Price: $0.00


May 2000 GBC Presentation: Six Sigma the GE Way: How to Implement a Successful Six Sigma Program (General Electric) 
General Electric's Mark Mazar, Manager of Six Sigma, will discuss the sophisticated quality improvement discipline designed to improve a company’s bottom-line results... (ID GBC-P052000GMS)
Companies Profiled: General Electric
Price: $0.00


May 2000 GBC Presentation: Energy System Management: Decreasing Costs through Technology Initiatives (Johnson Controls) 
Johnson Controls, one of the "World’s 100 Best Managed Companies" according to Industry Week Magazine, manages a technology-enabled Energy System Management (ESM) program to reduce clients’ energy spending... (ID GBC-P052000JGE)
Companies Profiled: Johnson Controls
Price: $0.00


May 2000 GBC Presentation: GBC Member Roundtables: Talent Retention, Productivity Improvements, Six Sigma, Benchmarking Golden Nuggets (GBC) 
As always, GBC members and guests will participate in lively roundtable discussions that focus on timely business topics and pressing member projects... (ID GBC-P052000GMG)
Companies Profiled: GBC
Price: $0.00


May 2000 GBC Presentation: Benchmarking IT Services: The Evolution of JD Edward's Benchmarking Program (JD Edwards & Company) 
This quarter several GBC members will share their company’s benchmarking "Golden Nuggets" in an effort to learn from each others’ successes and lessons learned... (ID GBC-P052000JFB)
Companies Profiled: JD Edwards & Company, 3M Company
Price: $0.00


May 2000 GBC Presentation: PSE&G's Asset Management Study (PSE&G) 
This quarter several GBC members will share their company’s benchmarking "Golden Nuggets" in an effort to learn from each others’ successes and lessons learned... (ID GBC-P052000PJP)
Companies Profiled: PSE&G
Price: $0.00


May 2000 GBC Presentation: Using a Quality Improvement Team to Empower and Engage Employees (GTE Directories) 
This quarter several GBC members will share their company’s benchmarking "Golden Nuggets" in an effort to learn from each others’ successes and lessons learned... (ID GBC-P052000GBU)
Companies Profiled: GTE Directories
Price: $0.00


May 2000 GBC Presentation: Nortel Network's Benchmarking Process (Nortel Networks) 
This quarter several GBC members will share their company’s benchmarking "Golden Nuggets" in an effort to learn from each others’ successes and lessons learned... (ID GBC-P052000NPN)
Companies Profiled: Nortel Networks
Price: $0.00


May 2000 GBC Presentation: Best Practices, LLC Consortia Studies 2000 (Best Practices, LLC) 
E-Business, Knowledge Alliances and Customer Relationship Excellence... (ID GBC-P052000BCB)
Companies Profiled: Best Practices, LLC
Price: $0.00


Retaining Top Talent in a Competitive Marketplace: Meeting Proceedings 
This document summarizes the findings and presentations of the GBC Meeting on Retaining Top Talent... (ID GBC-MR052000)
Companies Profiled: GTE, Georgia-Pacific, General Electric, Johnson Controls, more ...
Price: $0.00


Creating Profit with Cutting-Edge Sales Technology: Meeting Proceedings 
This document is the product of the GBC Meeting on Creating Profit with Advanced Sales Technology... (ID GBC-MR032000)
Companies Profiled: Boeing, GTE, General Motors, Georgia-Pacific, more ...
Price: $0.00


Mar 2000 GBC Presentation: Sales Excellence (GTE) 
Sales executives at GTE continue to implement advanced initiatives intended to maintain the sales force’s competitive edge and sales continue to rise at GTE... (ID GBC-P032000GNS)
Companies Profiled: GTE
Price: $0.00


Mar 2000 GBC Presentation: Integration of IT, Sales and Marketing on a United Product Front (Hewlett-Packard) 
This presentation will address how IT, sales and marketing work together to create branding and customer loyalty... (ID GBC-P032000HBI)
Companies Profiled: Hewlett-Packard
Price: $0.00


Mar 2000 GBC Presentation: Corporate Messages to Drive Customer Interaction and Service (Boeing) 
... (ID GBC-P032000BNC)
Companies Profiled: Boeing
Price: $0.00


Mar 2000 GBC Presentation: Driving Profits with Customer Relationship Management (Lucent Technologies) 
Embedded in every great sales and marketing strategy is a systematic approach to managing the customer relationship... (ID GBC-P032000LGD)
Companies Profiled: Lucent Technologies
Price: $0.00


Mar 2000 GBC Presentation: GBC Member Roundtables (GBC) 
As always, GBC members and guests will participate in roundtable discussions that focus on timely business topics and pressing member projects... (ID GBC-P032000GMG)
Companies Profiled: GBC
Price: $0.00


Mar 2000 GBC Presentation: Benchmarking Lessons Learned (Georgia-Pacific) 
... (ID GBC-P032000GSB)
Companies Profiled: Georgia-Pacific
Price: $0.00


Mar 2000 GBC Presentation: Call Center & Help-Desk "Birds-of-a-Feather" Benchmarking Session (Lucent Technologies) 
Prior to the Spring meeting of the Global Benchmarking Council, a group of leading companies met to discuss call center and help-desk best practices during a "Birds-of-a-Feather" benchmarking session... (ID GBC-P032000LMC)
Companies Profiled: Lucent Technologies
Price: $0.00


Mar 2000 GBC Presentation: Benchmarking Case Studies from the Customer Service Excellence Forum (Best Practices, LLC) 
... (ID GBC-P032000BJB)
Companies Profiled: Best Practices, LLC
Price: $0.00


Mar 2000 GBC Presentation: GBC Website (Best Practices, LLC) 
Overview... (ID GBC-P032000BKG)
Companies Profiled: Best Practices, LLC
Price: $0.00


Mar 2000 GBC Presentation: Call Center & Help-Desk "Birds-of-a-Feather" Benchmarking Session (Lucent Technologies) 
Prior to the Spring meeting of the Global Benchmarking Council, a group of leading companies met to discuss call center and help-desk best practices during a "Birds-of-a-Feather" benchmarking session... (ID GBC-P032000LMC)
Companies Profiled: Lucent Technologies
Price: $0.00


Mar 2000 GBC Presentation: Prudential's LaunchPad Program: Launching Our Sales Force into the New Millennium (Prudential) 
Prudential embarked on a $100-million laptop initiative for their 12,000 field associates... (ID GBC-P032000PCP)
Companies Profiled: Prudential
Price: $0.00


Performance-Based Compensation: Meeting Proceedings 
This document is the product of the GBC Meeting on Performance-Based Compensation... (ID GBC-MR121999)
Companies Profiled: Cisco Systems, Corning, Saturn, Texas Instruments, more ...
Price: $0.00


Dec 1999 GBC Presentation: The Saturn Risk/Reward Program (Saturn Corporation) 
Saturn Corporation's Risk/Reward Compensation Program is based on the philosophy that people want to share in the success of their efforts, and that Saturn is one team striving toward common goals... (ID GBC-P121999SPT)
Companies Profiled: Saturn Corporation
Price: $0.00


Dec 1999 GBC Presentation: Transitioning to a Pay for Competency System (Transamerica Life Companies) 
To further Transamerica Life Companies success in the highly competitive financial services industry, the company launched a new business strategy that required the workforce to gain new competencies, skills and knowledge... (ID GBC-P121999TMT)
Companies Profiled: Transamerica Life Companies
Price: $0.00


Dec 1999 GBC Presentation: An Evolving Team Pay Strategy (Trigon Healthcare, Inc.) 
Trigon Healthcare instituted a team pay system in the early 1990s to promote higher levels of service to customers, increase efficiency and encourage creative problem solving... (ID GBC-P121999TJA)
Companies Profiled: Trigon Healthcare, Inc.
Price: $0.00


Dec 1999 GBC Presentation: Optimizing ERP For Manufacturers: Enabling The Supply Chain (Corning) 
With the vast differences in operations and markets, the concept of common processes on which ERP depends is elusive, and in many cases, impossible... (ID GBC-P121999CRO)
Companies Profiled: Corning
Price: $0.00


Dec 1999 GBC Presentation: Leveraging Technologies to Capitalize on Call Center Operations (Texas Instruments) 
Through the use of technology, call centers can provide personalized one-to-one service across all modes of customer contact (Customer self-service, web-centric call center, call segmentation, ACD, CTI)... (ID GBC-P121999TJL)
Companies Profiled: Texas Instruments
Price: $0.00


Dec 1999 GBC Presentation: Cisco Systems' E-Learning Strategy (Cisco Systems) 
Cisco Systems believes in the power of learning – electronically, of course... (ID GBC-P121999CLC)
Companies Profiled: Cisco Systems
Price: $0.00


Dec 1999 GBC Presentation: GBC Member Roundtables: Pay-for-Performance, Using Technology to Enhance Customer Service and Avoiding Benchmarking Pitfalls (GBC) 
As always, GBC members and guests will participate in roundtable discussions that focus on timely business topics and pressing member projects... (ID GBC-P121999GMG)
Companies Profiled: GBC
Price: $0.00


Dec 1999 GBC Presentation: Benchmarking: Problems and Pitfalls (Xerox Corporation) 
Like all quality processes, Benchmarking is not perfect! Have you ever been involved in a study where recommendations were not implemented, and improvements were not realized? This presentation shares the results of a survey study to identify and characterize unsuccessful benchmarking projects... (ID GBC-P121999XJB)
Companies Profiled: Xerox Corporation
Price: $0.00


Dec 1999 GBC Presentation: Pay for Performance (Best Practices, LLC) 
... (ID GBC-P121999BCP)
Companies Profiled: Best Practices, LLC
Price: $0.00


Sep 1999 GBC Presentation: The Synergy of Action and Knowledge to Manage the Customer Relationship (GTE Telephone Operations) 
Customer relationship management, at its core, begins with action and opportunities that focus business needs... (ID GBC-P091999GMT)
Companies Profiled: GTE Telephone Operations
Price: $0.00


Sep 1999 GBC Presentation: How Marketing Leverages the Customer Database of Knowledge (NCR Corporation) 
Companies focused on customer relationship management are searching for ways to better target, track and market to customers... (ID GBC-P091999NRH)
Companies Profiled: NCR Corporation
Price: $0.00


Sep 1999 GBC Presentation: Extending the Direct-to-Consumer Model Through the Internet (Dell Computer Corporation) 
Managing customers has certainly changed over the years... (ID GBC-P091999DTE)
Companies Profiled: Dell Computer Corporation
Price: $0.00


Sep 1999 GBC Presentation: How GE Capital Plans for Future Leaders (GE Capital) 
GE Capital’s succession planning process blends the company’s decentralized corporate culture with the succession planning vision of its parent company General Electric... (ID GBC-P091999GCH)
Companies Profiled: GE Capital
Price: $0.00


Sep 1999 GBC Presentation: Identifying and Developing Tomorrow's Executives (Bell Atlantic) 
Bell Atlantic has had a 7-year journey to get its succession planning process where it is today... (ID GBC-P091999BYI)
Companies Profiled: Bell Atlantic
Price: $0.00


Sep 1999 GBC Presentation: The Strategy of Identifying Future Leadership Talent (Glaxo Wellcome) 
Glaxo Wellcome’s succession planning process matches the company’s corporate culture with the need to retain top talent in an extraordinarily competitive industry... (ID GBC-P091999GJT)
Companies Profiled: Glaxo Wellcome
Price: $0.00


Sep 1999 GBC Presentation: GBC Member Roundtables: Customer Relationship Management, Succession Planning, Sharing Best Practices, Integration Excellence (GBC) 
As always, GBC members and guests will participate in roundtable discussions that focus on timely business topics and pressing member projects... (ID GBC-P091999GMG)
Companies Profiled: GBC
Price: $0.00


Sep 1999 GBC Presentation: Avoiding the Pitfalls of Benchmarking to Gain Knowledge (Best Practices, LLC) 
Anyone who has ever conducted a benchmarking study knows that the process used to gather knowledge is crucial... (ID GBC-P091999BJA)
Companies Profiled: Best Practices, LLC
Price: $0.00


Sep 1999 GBC Presentation: The Nuts and Bolts of Benchmarking: An Expert Roundtable Discussion (GBC) 
At each Global Benchmarking Council meeting, members and guests learn about innovative practices in the benchmarking field... (ID GBC-P091999GMT)
Companies Profiled: GBC
Price: $0.00


Sep 1999 GBC Presentation: Current Trends and Future Directions of Benchmarking (Best Practices, LLC) 
... (ID GBC-P091999BCC)
Companies Profiled: Best Practices, LLC
Price: $0.00


May 1999 GBC Presentation: A Brief Introduction to the Mergers and Acquisitions Integration Environment (Best Practices, LLC) 
... (ID GBC-P051999BCA)
Companies Profiled: Best Practices, LLC
Price: $0.00


May 1999 GBC Presentation: Mergers and Acquisitions HR Integration (Lucent Technologies) 
... (ID GBC-P051999LBM)
Companies Profiled: Lucent Technologies
Price: $0.00


May 1999 GBC Presentation: The Balanced Scorecard: Roadmap for Achieving Business Performance Excellence (Boeing) 
... (ID GBC-P051999BRT)
Companies Profiled: Boeing
Price: $0.00


May 1999 GBC Presentation: The Impact of Technology on the Balanced Scorecard (SAS Institute) 
... (ID GBC-P051999SRT)
Companies Profiled: SAS Institute
Price: $0.00


May 1999 GBC Presentation: Measuring What Matters: The Balanced Scorecard at Wainwright Industries (Wainwright Industries) 
... (ID GBC-P051999WMM)
Companies Profiled: Wainwright Industries
Price: $0.00


May 1999 GBC Presentation: The Balanced Scorecard at BellSouth (BellSouth Telecommunications) 
... (ID GBC-P051999BST)
Companies Profiled: BellSouth Telecommunications
Price: $0.00


May 1999 GBC Presentation: Study on Best Practices and Lessons Learned on Balancing Measures (U.S. Department of Veterans Affairs) 
... (ID GBC-P051999USS)
Companies Profiled: U.S. Department of Veterans Affairs
Price: $0.00


May 1999 GBC Presentation: Assessment for Improvement of Business Performance (Kenan-Flagler Business School, UNC-Chapel Hill) 
... (ID GBC-P051999KJA)
Companies Profiled: Kenan-Flagler Business School, UNC-Chapel Hill
Price: $0.00


May 1999 GBC Presentation: Interactive Communities of Practice (GBC) 
... (ID GBC-P051999GMI)
Companies Profiled: GBC
Price: $0.00


Merger and Acquisition Integration: Meeting Proceedings 
This document is the product of the GBC meeting in Chapel Hill, May 1999... (ID GBC-MR051999)
Companies Profiled: Boeing, Bell South, Lucent Technologies, SAS Institute, more ...
Price: $0.00


Mar 1999 GBC Presentation: Corporate Psychology: Transitioning to an E-Business Model (Not available.) 
Your organization was established scores of years ago and you’ve proven your abilities to deliver product and service in an off-line environment... (ID GBC-P031999NNC)
Companies Profiled: Not available.
Price: $0.00


Mar 1999 GBC Presentation: Protecting Global Investment (NASDAQ) 
Charged with protecting billions of investment dollars and ensuring global market stability, NASDAQ has developed one of the world's most comprehensive Y2K solutions... (ID GBC-P031999NMP)
Companies Profiled: NASDAQ
Price: $0.00


Mar 1999 GBC Presentation: Preventing Exposure: Preparing for the Year 2000 (Ingram Micro) 
All organizations and individuals are readying their systems for the Year 2000, but world-class organizations are planning beyond the IT department... (ID GBC-P031999ILP)
Companies Profiled: Ingram Micro
Price: $0.00


Mar 1999 GBC Presentation: Benchmarking and Process Management:♪◙How Deutsche Telekom Identifies ♪◙Key Performance Indicators and Sets Realistic Targets (Deutsche Telekom) 
Learn how Deutsche Telekom links performance management activities to benchmarking initiatives... (ID GBC-P031999DHB)
Companies Profiled: Deutsche Telekom
Price: $0.00


Mar 1999 GBC Presentation: CALL: The Center of Army Lessons Learned (Center of Army Lessons Learned) 
"The old saying ‘Live and Learn’ must be reversed in war, for there we ‘Learn and Live’; otherwise, we die... (ID GBC-P031999CAC)
Companies Profiled: Center of Army Lessons Learned
Price: $0.00


E-Commerce Presentations: Meeting Proceedings 
This document is the product of the GBC meeting in New Orleans during March 1999... (ID GBC-MR031999)
Companies Profiled: Deutsche Telekom, Ingram Micro Canada
Price: $0.00


Dec 1998 GBC Presentation: A New Way of Doing Business: An Overview of the Internet (Best Practices, LLC) 
... (ID GBC-P121998BDA)
Companies Profiled: Best Practices, LLC
Price: $0.00


Dec 1998 GBC Presentation: Leading the Internet Charge: The Cisco Story (Cisco Systems) 
... (ID GBC-P121998CML)
Companies Profiled: Cisco Systems
Price: $0.00


Dec 1998 GBC Presentation: Spotlight on Internet Strategies: An Interactive Panel Discussion (Various) 
Featuring David Eisner (AOL), Allen Greenberg (Compaq) and Mary Hecht-Kissel (Cisco)... (ID GBC-P121998VGS)
Companies Profiled: Various
Price: $0.00


Dec 1998 GBC Presentation: Managing Knowledge through Intranet Technologies (Sprint) 
... (ID GBC-P121998SRM)
Companies Profiled: Sprint
Price: $0.00


Dec 1998 GBC Presentation: Healthcare Connectivity for Competitive Advantages: Getting Information to Internal & External Customers (Glaxo Wellcome) 
... (ID GBC-P121998GPH)
Companies Profiled: Glaxo Wellcome
Price: $0.00


Dec 1998 GBC Presentation: Implementing Hoshin Methodology: Strategic Planning at Hewlett-Packard (Hewlett-Packard) 
... (ID GBC-P121998HMI)
Companies Profiled: Hewlett-Packard
Price: $0.00


Dec 1998 GBC Presentation: Implementing Power Hitters: Transforming Ideas Into Great Results (Best Practices, LLC) 
... (ID GBC-P121998BCI)
Companies Profiled: Best Practices, LLC
Price: $0.00


Dec 1998 GBC Presentation: Daily Implementation: Our Members Speak Out (GBC) 
Featuring Jan Howard (Mutual of New York), Kathy Mallette (AT&T Laboratories), Sally Thelen (General Motors) and BJ Danylchuk (Thomson Corp)... (ID GBC-P121998GMD)
Companies Profiled: GBC
Price: $0.00


Dec 1998 GBC Presentation: Capturing the Consumer Internet Momentum: Lessons for the Corporate Sector (AOL) 
... (ID GBC-P121998ADC)
Companies Profiled: AOL
Price: $0.00


Internet Success Stories Presentations: Meeting Proceedings 
This is the product of the GBC meeting in Orlando during May 2004... (ID GBC-MR121998)
Companies Profiled: Best Practices, Cisco Systems, Glaxo Wellcome, Hewlett-Packard, more ...
Price: $0.00


Sep 1998 GBC Presentation: Innovations in Employee Development and Performance Management (Lucent Technologies) 
... (ID GBC-P091998LCI)
Companies Profiled: Lucent Technologies
Price: $0.00


Sep 1998 GBC Presentation: Life Themes: Recruitment, Retention, & Career Management at Ritz Carlton (Ritz Carlton) 
... (ID GBC-P091998RPL)
Companies Profiled: Ritz Carlton
Price: $0.00


Sep 1998 GBC Presentation: Continuing Success: Performance Management at GE Capital (GE Capital) 
... (ID GBC-P091998GDC)
Companies Profiled: GE Capital
Price: $0.00


Sep 1998 GBC Presentation: Best Practices in Employee Retention (Various) 
Featuring Cindy Larkin (GE Capital), Jerry Gass (USAA), Wendy Schmitt (Four Seasons) and Nancy Wells (Sprint)... (ID GBC-P091998VGB)
Companies Profiled: Various
Price: $0.00


Sep 1998 GBC Presentation: Reinventing Government: Using Benchmarking to Spur Public Sector Excellence (U.S. Department of Energy) 
... (ID GBC-P091998UJR)
Companies Profiled: U.S. Department of Energy
Price: $0.00


Sep 1998 GBC Presentation: Aligning Strategic Planning and Customer Workflows (Thomson Corporation) 
... (ID GBC-P091998TRA)
Companies Profiled: Thomson Corporation
Price: $0.00


Sep 1998 GBC Presentation: Best Practices in Resource Optimization: Making the Most of What You Have (Best Practices, LLC) 
... (ID GBC-P091998BKB)
Companies Profiled: Best Practices, LLC
Price: $0.00


Sep 1998 GBC Presentation: Using Benchmarking to Reset Corporate Strategy (GTE Wireless) 
... (ID GBC-P091998GBU)
Companies Profiled: GTE Wireless
Price: $0.00


Sep 1998 GBC Presentation: Benchmarking and the Baldrige Award: A Judge's Perspective (Medtronic) 
... (ID GBC-P091998MGB)
Companies Profiled: Medtronic
Price: $0.00


Winning Through People: Performance Management, Recruitment and Retention Presentations; Meeting Proceedings 
This is the product of the GBC Meeting in Atlanta during September 1998... (ID GBC-MR091998)
Companies Profiled: Best Practices, GTE Wireless, GE Capital, Lucent Technologies, more ...
Price: $0.00


Customer Service and Call Center Excellence: Meeting Proceedings 
This is the product of the GBC meeting in Dallas during May 1998... (ID GBC-MR051998)
Companies Profiled: AT&T, BroadVision, Best Practices, DuPont, more ...
Price: $0.00


May 1998 GBC Presentation: Developing a Plan for World Class Service through Call Center Benchmarking (The New York Times Company) 
... (ID GBC-P051998TRD)
Companies Profiled: The New York Times Company
Price: $0.00


May 1998 GBC Presentation: The Future of Customer Service: A Panel Discussion (Various) 
Featuring Eileen Shiman (Baxter Healthcare Corp... (ID GBC-P051998VGT)
Companies Profiled: Various
Price: $0.00


May 1998 GBC Presentation: Using Benchmarking to Set the Industry Agenda: A Service Excellence Case Study (Newspaper Association of America) 
... (ID GBC-P051998NMU)
Companies Profiled: Newspaper Association of America
Price: $0.00


May 1998 GBC Presentation: Perspectives from the CKO's Office: A Knowledge Management Case Study (Wyeth-Ayerst Laboratories) 
... (ID GBC-P051998WMP)
Price: $0.00


May 1998 GBC Presentation: Tools for Assessing Innovation (Research Triangle Institute) 
... (ID GBC-P051998RRT)
Companies Profiled: Research Triangle Institute
Price: $0.00


May 1998 GBC Presentation: Knowledge Management Solutions: A Demonstration (Broad Vision Inc.) 
... (ID GBC-P051998BGK)
Companies Profiled: Broad Vision Inc.
Price: $0.00


May 1998 GBC Presentation: Using Benchmarking for Advanced Technology Forecasting (Best Practices, LLC) 
... (ID GBC-P051998BCU)
Companies Profiled: Best Practices, LLC
Price: $0.00


May 1998 GBC Presentation: Benchmarking Inside the Firewall: Using Intranets for Benchmarking (E.I. Dupont De Nemours) 
... (ID GBC-P051998EBB)
Companies Profiled: E.I. Dupont De Nemours
Price: $0.00


May 1998 GBC Presentation: Benchcasing: An Overview (AT&T Laboratories) 
... (ID GBC-P051998AAB)
Companies Profiled: AT&T Laboratories
Price: $0.00


GBC Benefits: Meeting Proceedings 
Overview... (ID GBC-P051998BCG)
Companies Profiled: Best Practices, LLC
Price: $0.00


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