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Metric-Based Presentations

These online survey-based studies are ideal for learning what other companies are doing, how they measure what they do, what resources they devote to activities, what they find effective, and other insights. These are useful for doing a gap analysis.

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Market Research Excellence: Productivity Benchmarks for Proven Results 
New and on-going primary research by Best Practices, LLC explores such critical issues to help market research organizations increase their impact, influence and efficiency... (ID WP-24)
Companies Profiled: AstraZeneca, Zurich North American, Towers Perrin, Royal & SunAlliance, more ...
Price: FREE


Process Excellence: Analyzing Black Belt Productivity & Contribution 
Once Six Sigma/Lean programs are implemented, companies often find a new challenge in identifying performance goals for Green and Black Belts... (ID WP-23)
Companies Profiled: Agilent Technologies; Allergan; Avaya; Bank of America; Baxter Healthcare; Boeing; Bombardier Aerospace; British Telecom; Consolidated Container Company; Dana Corporation; Dell Computer; Dow Corning; DSM; DuPont; Eastman Kodak; Eaton Corp; Eli Lilly; Ford Motor Company; General Electric; GE; Hewlett-Packard; Honeywell; Intuit; ITT Industries; Johnson Controls; Johnson & Johnson; JP Morgan Chase; Kodak; Korry Electronics; Medtronic; Motorola; NCR; Northrop Grumman; Pfizer; PSEG; Raytheon; Rockwell International; Saint-Gobain; Siemens; Sony; Telecom South Africa; US Army; Verizo
Price: FREE


Market Research Excellence: Benchmarks that Fuel Successful Launches 
New and on-going primary research by Best Practices, LLC explores such critical issues to help market research organizations increase their impact, influence and efficiency... (ID WP-21)
Companies Profiled: AstraZeneca, Zurich North American, Towers Perrin, Royal & SunAlliance, more ...
Price: FREE


Insights on Demand: Developing an Excellent Structure 
New and on-going primary research by Best Practices, LLC explores critical issues to help market research organizations increase their impact, influence and efficiency... (ID WP-20)
Companies Profiled: AstraZeneca, Zurich North American, Towers Perrin, Royal & SunAlliance, more ...
Price: FREE


Implementing Six Sigma: Case Studies from the Front Line 
Lean and Six Sigma are now being implemented beyond the manufacturing and operations functions... (ID WP-19)
Companies Profiled: Agilent Technologies; Allergan; Avaya; Bank of America; Baxter Healthcare; Boeing; Bombardier Aerospace; British Telecom; Consolidated Container Company; Dana Corporation; Dell Computer; Dow Corning; DSM; DuPont; Eastman Kodak; Eaton Corp; Eli Lilly; Ford Motor Company; General Electric; GE; Hewlett-Packard; Honeywell; Intuit; ITT Industries; Johnson Controls; Johnson & Johnson; JP Morgan Chase; Kodak; Korry Electronics; Medtronic; Motorola; NCR; Northrop Grumman; Pfizer; PSEG; Raytheon; Rockwell International; Saint-Gobain; Siemens; Sony; Telecom South Africa; US Army; Verizo
Price: FREE


Insights on Demand: Market Research Staff Development & Your Competitive Advantage 
New and on-going primary research by Best Practices, LLC explores such critical issues to help market research organizations increase their impact, influence and efficiency... (ID WP-18)
Companies Profiled: AstraZeneca, Zurich North American, Towers Perrin, Royal & SunAlliance, more ...
Price: FREE


White Paper: Building Lasting Relationships with Multicultural Physicians 
This research sample benchmarks six how pharmaceutical companies work to build relationships with mulitcultural physicians... (ID BEB-07)
Companies Profiled: Eli Lilly, Sanofi-aventis, Pfizer, Roche
Price: FREE


Design your territory call route to enhance sales productivity and effectiveness -- Free Excerpt This document contains Graphics.
Best practitioner sales reps note that target identification and scheduling are just the first steps in optimizing their territory management effectiveness and productivity... (ID 1148)
Companies Profiled: Pfizer
Price: FREE


Optimizing Procurement Management: Structuring for Growth: An Executive Summary 
Best Practices undertook this research to compare current staffing levels, budgets, roles and responsibilities and performance measurements of leading procurement organizations... (ID 4172)
Companies Profiled: Allegheny Energy, Cogentrix, Entergy, Mirant, more ...
Price: FREE


Optimizing Facilities Services: Managing Staffing, Roles and Budgets -- Free Excerpt This document contains Graphics and a practice summary Matrix.This document contains Graphics and a practice summary Matrix.
Best Practices undertook this research to compare current staffing levels, budgets, roles and responsibilities and performance measurements of leading facilities services organizations... (ID 4138)
Companies Profiled: AEP, Scholastic, Mirant, Reliant Energy, more ...
Price: FREE


Genetics Technologies and Productivity Benchmarking -- Free Excerpt (1997) This document contains Graphics.
The information in this report was gathered in 1997 through an expert opinion benchmarking exchange among leading scientists heading 45 DNA labs... (ID 3873)
Companies Profiled: over 40 companies profiled
Price: FREE


Managing the Part-time Professional -- Free Excerpt 
Project Background Best Practices, LLC undertook this benchmarking project to identify the effective and innovative practices that top-performing companies have used to manage part-time or alternate workforces and integrate flexible work arrangements into their corporate cultures... (ID 3478)
Companies Profiled: Snyder Communications, PDI, Innovex, GlaxoSmithKline, more ...
Price: FREE


Developing Human Resources Performance Measures -- Free Excerpt 
Purpose This best practice study was developed from various sources, including Best Practices, LLC’s own proprietary databases, other public and private databases, literature reviews, on-line data searches, conference proceedings, professional journals and books, academic research, and analysis of past Best Practices, LLC consulting assignments... (ID 3296)
Companies Profiled: over 20
Price: FREE


Building Brand Identity through the Internet -- Free Excerpt This document contains Graphics.
Project Background In this project, Best Practices, LLC has performed a Website and Internet Presence Assessment of 14 top companies in the pharmaceutical industry... (ID 3590)
Companies Profiled: over 20 companies profiled
Price: FREE


Top Line Findings -- Customer Service Excellence Key -- Free Excerpt 
An executive summary of a study Best Practices, LLC undertook to help clients and partners study and learn from an elite group of companies which excel in delivering customer service through high performing call centers... (ID 2946)
Companies Profiled: Saturn, American Express, FedEx, T. Rowe Price, more ...
Price: FREE


Evaluating Infrastructure, Service, and Support Costs of an Organization -- Free Excerpt 
Mission Statement The Telecommunications Performance Benchmark Exchange provides participating members with comparative measures by which to evaluate and improve each organization's relative performance levels regarding cost management, productivity, asset management, and service... (ID 3631)
Companies Profiled: Bell Atlantic
Price: FREE


Growing High-Impact Relationships Through Speaker Program Administration -- Free Excerpt 
To view, click pdf attachment below... (ID 3849)
Companies Profiled: Pharmaceutical Companies, 3M Company
Price: FREE


Sales Force Automation: Case Studies and Vendor Profiles -- Free Excerpt 
Project Background Best Practices, LLC undertook this project in support of our sponsor’s Sales Force Automation Team... (ID 3728)
Companies Profiled: over 30
Price: FREE


Marketing Communications -- An Executive Summary This document contains Graphics.
Project Background Best Practices, LLC undertook this benchmarking project focusing on marketing communication, including marketing methods, tools, channels, volume, timing, subject matter and organizational structure, in support of benchmark partner’s communications teams... (ID 3679)
Companies Profiled: Hewlett-Packard, Ford, IBM, General Motors, more ...
Price: FREE


Best Practices in Sales Collateral Organizations -- Free Excerpt This document contains Graphics.
Project Background For this project, Best Practices, LLC has performed a multi-industry benchmark study on sales collateral organizations across an elite group of multi-divisional service companies... (ID 3661)
Companies Profiled: A Leading Service Company
Price: FREE


Growing Market Success through Consumer Marketing -- Free Excerpt This document contains Graphics.
Project Background Best Practices, LLC undertook this benchmarking project focusing on Consumer Marketing with the goal of enabling participants to design a comprehensive consumer marketing strategy, build strategic consumer marketing teams, develop optimal marketing budgets and measure the success of their consumer marketing plans... (ID 3645)
Companies Profiled: A Leading Pharmaceutical Company
Price: FREE


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