 | Brand Management and Product Leadership |
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| GBC Conferences |
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| Market Research, Analytics and Forecasting |
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 | Samples and Free Reports |
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| Process Excellence: Analyzing Black Belt Productivity & Contribution
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Once Six Sigma/Lean programs are implemented, companies often find a new challenge in identifying performance goals for Green and Black Belts... (ID WP-23)
Companies Profiled: Agilent Technologies; Allergan; Avaya; Bank of America; Baxter Healthcare; Boeing; Bombardier Aerospace; British Telecom; Consolidated Container Company; Dana Corporation; Dell Computer; Dow Corning; DSM; DuPont; Eastman Kodak; Eaton Corp; Eli Lilly; Ford Motor Company; General Electric; GE; Hewlett-Packard; Honeywell; Intuit; ITT Industries; Johnson Controls; Johnson & Johnson; JP Morgan Chase; Kodak; Korry Electronics; Medtronic; Motorola; NCR; Northrop Grumman; Pfizer; PSEG; Raytheon; Rockwell International; Saint-Gobain; Siemens; Sony; Telecom South Africa; US Army; Verizo
Price: FREE
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| Insights on Demand: Developing an Excellent Structure
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New and on-going primary research by Best Practices, LLC explores critical issues to help market research organizations increase their impact, influence and efficiency... (ID WP-20)
Companies Profiled: AstraZeneca, Zurich North American, Towers Perrin, Royal & SunAlliance, more ...
Price: FREE
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| Implementing Six Sigma: Case Studies from the Front Line
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Lean and Six Sigma are now being implemented beyond the manufacturing and operations functions... (ID WP-19)
Companies Profiled: Agilent Technologies; Allergan; Avaya; Bank of America; Baxter Healthcare; Boeing; Bombardier Aerospace; British Telecom; Consolidated Container Company; Dana Corporation; Dell Computer; Dow Corning; DSM; DuPont; Eastman Kodak; Eaton Corp; Eli Lilly; Ford Motor Company; General Electric; GE; Hewlett-Packard; Honeywell; Intuit; ITT Industries; Johnson Controls; Johnson & Johnson; JP Morgan Chase; Kodak; Korry Electronics; Medtronic; Motorola; NCR; Northrop Grumman; Pfizer; PSEG; Raytheon; Rockwell International; Saint-Gobain; Siemens; Sony; Telecom South Africa; US Army; Verizo
Price: FREE
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| Managing the Part-time Professional -- Free Excerpt
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Project Background
Best Practices, LLC undertook this benchmarking project to identify the
effective and innovative practices that top-performing companies have used to
manage part-time or alternate workforces and integrate flexible work
arrangements into their corporate cultures... (ID 3478)
Companies Profiled: Snyder Communications, PDI, Innovex, GlaxoSmithKline, more ...
Price: FREE
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| Developing Human Resources Performance Measures -- Free Excerpt
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Purpose
This best practice study was developed from various sources, including Best
Practices, LLC’s own proprietary databases, other public and private databases,
literature reviews, on-line data searches, conference proceedings, professional
journals and books, academic research, and analysis of past Best Practices, LLC
consulting assignments... (ID 3296)
Companies Profiled: over 20
Price: FREE
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| Top Line Findings -- Customer Service Excellence Key -- Free Excerpt
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An executive summary of a study Best Practices, LLC undertook to help clients and partners
study and learn from an elite group of companies which excel in delivering
customer service through high performing call centers... (ID 2946)
Companies Profiled: Saturn, American Express, FedEx, T. Rowe Price, more ...
Price: FREE
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| Marketing Communications -- An Executive Summary 
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Project Background
Best Practices, LLC undertook this benchmarking project focusing on marketing
communication, including marketing methods, tools, channels, volume, timing,
subject matter and organizational structure, in support of benchmark partner’s
communications teams... (ID 3679)
Companies Profiled: Hewlett-Packard, Ford, IBM, General Motors, more ...
Price: FREE
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| Best Practices in Sales Collateral Organizations -- Free Excerpt
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Project Background
For this project, Best Practices, LLC has performed a multi-industry benchmark
study on sales collateral organizations across an elite group of
multi-divisional service companies... (ID 3661)
Companies Profiled: A Leading Service Company
Price: FREE
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| Growing Market Success through Consumer Marketing -- Free Excerpt
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Project Background
Best Practices, LLC undertook this benchmarking project focusing on Consumer
Marketing with the goal of enabling participants to design a comprehensive
consumer marketing strategy, build strategic consumer marketing teams, develop
optimal marketing budgets and measure the success of their consumer marketing
plans... (ID 3645)
Companies Profiled: A Leading Pharmaceutical Company
Price: FREE
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