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Meeting Reports & Case Studies
These studies, which typically refer to companies explicitly by name, include success stories on how company leaders were able to improve their business processes. Meeting proceedings include several two-three page case study summaries of company presentations from the Global Benchmarking Council meetings. The listed research here includes topics from 2003 and forward.
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| "Best of the Best" Compilation of Scorecard Benchmarks and Strategic Planning Case Studies: Meeting Proceedings 
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Non-members: Click here to sign-up for a complimentary tour of
"Best of the Best" Compilation of Scorecard Benchmarks and Strategic Planning Case
Studies: Meeting Proceedings
This 81-page compilation of scorecard benchmarks and strategic planning case studies contains the "best of the best" from different Global Benchmarking Council Meetings features the following case study three-page summaries with speaker profiles, quotes, charts, select slides and key findings:
Boeing: Evolving Toward a Strategy-Focused Organization Using the Balanced Scorecard
Eastman Kodak: Managing with a Balanced Scorecard
Texas Instruments: Achieving Balance in Creating Customer, Emloyee, and Shareholder Value
Bank of America: Tying Benchmarking to Corporate Strategy Using the Six Sigma DMAIC Process
Thomson: Holistic Performance Measurement Strategy
Zero Time Labs: Instant Customer Value Every Time All the Time
Gale Consulting: Measure and Manage Customer Value for Superior Business Results
Cardinal Health: Linking Performance and Profitability
Wells Fargo: Performance Measurement: Going from Good to Great
Johnson & Johnson: Cascading Scorecards
Star Gas Partners: Connecting Employee Engagement with Customer Loyalty
Freescale: Parallel Process for Employee Engagement and Customer Loyalty
Tennessee Valley Authority: Cultural Health Index and Employee Engagement
Texas Instruments: Driving Continuous Improvement
Metrus Group: The Dark Side of Employee Engagement: The Importance of Alignment
Verizon: Linking Employee Engagement with Productivity and Customer Satisfaction
GE Consumer Finance: Improving Operational Efficiency
Also included is research from a summary of a member roundtable discussion, "From Metrics and Scorecards to Budgets & Strategy" and a Best Practices, LLC presentation on the Service Profit Chain... (ID 4847)
Companies Profiled: Boeing, Zero Time Labs, LLC, Eastman Kodak, more ...
Price: $2494.00
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| Trends in Lean, Six Sigma & Process Excellence: Meeting Proceedings 
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Non-members: Click here to download a complimentary excerpt of "Trends in Lean, Six Sigma & Process Excellence: Meeting Proceedings"
At the August 2005 Global Benchmarking Council conference on Trends in Lean, Six Sigma & Process Excellence: From Early Adopters to Agile Innovators, members, speakers and invited guests discussed how to restore balance in their Six Sigma deployment systems... (ID 4839)
Companies Profiled: GE Money (formerly GE Consumer Finance), Fuller, Jones & Associates, Best Manufacturing Practices Center of Excellence, more ...
Price: $500.00
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| Trends in Process Excellence: Meeting Proceedings
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NonMembers: Download a complimentary excerpt of this document by clicking on the following link: http://www... (ID 4781)
Companies Profiled: DuPont, Nationwide Insurance, Intrado, IBM
Price: $569.95
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| Quality and Cost-cutting Breakthroughs: Meeting Proceedings
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Non-members: Click here to download a complimentary excerpt of "Quality and Cost-cutting Breakthroughs: Meeting Proceedings"
This document provides a detailed overview of the November 2003 Global Benchmarking Council meeting, Quality and Cost-cutting Breakthroughs: Case Studies in Operational Excellence... (ID 4844)
Companies Profiled: Hewlett-Packard, Texas Instruments, Titan, Productivity Press, more ...
Price: $569.95
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| Quality, Compliance and Regulatory |
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