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> Our Expertise > Digital Technologies / AI

Digital Technologies / AI

New digital technologies are transforming all dimensions of pharmaceutical and medical device operations. For two decades, Best Practices has been conducting field research into the most effective uses of digital technologies to raise productivity across Medical, Sales, Marketing, Quality, and Commercial operations. Research and advisory teams work with clients to identify the most effective digital and AI technologies for field and functional operations.


Specifically, Medical, Marketing and Commercial leaders use our consulting and benchmarking services to:


  • Establish which business systems benefit most from digital and AI technologies
  • Evaluate how to apply digital technologies into field medical, sales and account operations
  • Set operating budget for maximum effectiveness
  • Identify tactics for measuring performance and increasing digital deployment value and impact
  • Identify how digital technologies raise reach, frequency and impact during new product launch
  • Optimize structures for deploying and supporting digital and AI transformation
  • Evaluate which technology vendors and solutions are most highly recommended by biopharma customers




To help executives understand how leading organizations drive Digital Excellence, Best Practices, LLC provides valuable consulting services, benchmarks and best practices across key areas such as:


Scott Brown

Scott Brown

Vice President, Research & Consulting

Scott is a research leader with a passion for uncovering key insights to drive growth. He has 30-years’ experience helping clients make informed decisions through research.

Phone: (919)-767-9164

Schedule a Meeting


To help executives understand how leading intelligence organizations drive organizational performance, Best Practices, LLC provides valuable consulting services, benchmarks and best practices across key areas such as:

DigitalTechnologies/ AI



  • Digital Services and Capabilities

  • Roles and Reporting in Digital Groups

  • Key Trends and Emerging Digital Issues

  • AI Opportunities for Different Functions