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Effectively Staffing the Managed Care Function is Vital for Results-Oriented Pharmaceutical Industry

CHAPEL HILL, N.C., Oct. 10, 2014 /PRNewswire/ -- For the pharmaceutical industry, marketplace success is tied to how successful organizations are in dealing with managed care. As the influence of managed care has grown, so too have the activities that biopharma companies carry out as part of interacting with the managed care sector.

To help biopharma managed care groups more effectively conduct the many activities related to managed care interactions, Best Practices, LLC conducted a study to provide important benchmarks on the optimal size of U.S. managed care groups.

Specifically, "Resource Benchmarks for U.S. Pharmaceutical Managed Care Operations" provides managed care leaders with important benchmarks on the optimal size of U.S. managed care groups linked to activities performed to allow managed care leaders to assess their efficiency level relative to peers.

Staffing data (FTE), outsourcing, budget and efficiency metrics were gathered for the following activities performed by managed care groups:
  • Account Management
  • Customer Marketing Strategy (sets contract strategy, liaison to brand teams)
  • Contract Management (back office support)
  • Customer Market Research (specific to managed care customers)
  • Customer Program Management (e.g., disease management or value-added programs)
  • Pharmacy Relations
  • Public payer Pricing (Implementation of rebates/chargebacks for Medicare/Medicaid/DoD/VA)

Key Topics covered in this report include:
  • Structure, Revenue and Brand Oversight
  • Staffing Profiles for U.S. Managed Care
  • Budget Allocation By Activity for U.S. Managed Care
  • Efficiency Ratios

Leaders of the managed care function at biopharma companies can use this study to assess their efficiency levels by comparing their staffing benchmarks with those of peer organizations.

To learn more about this report, download a complimentary report excerpt at For related research, visit our Best Practices, LLC Web site at


Best Practices, LLC is a leading benchmarking, consulting and advisory services firm serving biopharmaceutical and medical device companies worldwide. Best Practices, LLC's clients include all the top 10 and 48 of the top 50 global healthcare companies. The firm conducts primary research and consulting using its comprehensive proprietary benchmarking tools and analysis. The operational insights, findings and analysis form the basis for our Benchmarking Reports, databases and advisory services to support executives in commercial and R&D operations. For more information about Best Practices, LLC visit our Web site at

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