Enhancing Medical Information and Call Center Efficiency: New Report Unveils Proven Biopharma Strategies
CHAPEL HILL, N.C., Oct. 25, 2024/ -- As biopharmaceutical companies face increasing demands for efficiency and stakeholder satisfaction, Best Practices, LLC has published an in-depth report detailing effective strategies for optimizing Medical Information and Call Center operations. Developed with insights from 22 industry-leading biopharma organizations, this report highlights innovative approaches that help streamline workflows, enhance compliance, and maximize resource allocation.
The report, titled "
Automating Medical Information: Using New Tools and Systems to Scale and Optimize Medical Info and Call Center Operations," explores how innovative tools and staffing solutions can meet growing demands while ensuring compliant, effective responses to medical inquiries.
Key findings from the study include:
- Companies employ 3.7 call center FTEs and 3.6 Med info FTEs per $1 billion supported.
- Over half of Medical Information Requests (MIRs) are resolved via phone or email, with alternative channels like MSLs and portals gaining traction.
The report’s focus areas include:
- Optimal Staffing Ratios: Benchmarked standards for staffing medical information teams, including ratios that support increased inquiry volumes and ensure scalability.
- System and Tool Recommendations: Insights into Medical Information Management (MIM) systems widely used in the industry, including automation tools that enhance efficiency and minimize response times.
- Automation Benefits: Best practices in deploying automation to handle routine inquiries, allowing skilled personnel to focus on more complex cases and ensuring compliant, efficient responses.
- Strategies for Handling Off-Label Inquiries: Effective procedures for managing off-label requests in line with regulatory guidelines.
Ready to dive deeper? Download the complimentary report summary here
https://www.best-in-class.com/rw402.htm
Pressed for time? A short video summary of the key insights is available to provide an overview of the report's main recommendations: