Patient Access, Support, Insights and Operations

Patients are the cornerstone of healthcare. Yet, at times, regulatory and clinical requirements have risen in priority above Patient needs and perspectives. That is changing rapidly in an era of high-priced biologics, gene therapies and other specialty care treatments. In response to changes in the current health care environment, biopharma and medical device companies are investing in patient-centric initiatives – designed to improve the value and benefits of treatments for patients.

Best Practices’ research, consulting and advisory services reach broadly and deeply into Patient Access, Patient Reimbursement, Patient Support, Patient Adherence, Patient Education, Patient Advocacy, Patient Outcomes and Patient Experience. Efforts are being coordinated to listen to, learn from, and collaborate with patients to engage them as active participants in the development and effective use of existing and new therapies. In this environment, Research & Development, Medical Affairs, Marketing, Market Access, Market Research, and Commercial product teams are working cross-functionally to capture the patients' perspectives in order to integrate the voice of the patient into every level of business operations.

With an extensive library of patient-centric operational research, analysis and findings, Best Practices offers valuable services, research and tools to biopharma leaders seeking to transform their companies and therapeutic units to become more patient-centric.

Patient Access, Support, Insights and Operations

Visit Patient Operations Research & Consulting

Our custom research services can improve your organization's Patient Operations performance by assessing and analyzing the winning practices of leading corporations

View Patient Operations Benchmarking Reports

Our in-depth benchmarking reports contain detailed analyses, performance metrics, process insights and best practices from primary research conducted across leading Patient Operations organizations

Access Patient Operations Best Practice Database

Our Best Practice Database provides instant access to critical Patient Operations benchmarks, tactics, trends, process maps and case studies

View Patient Operations Advisory Services

Our members-only benchmarking research and networking service allows you to stay a step ahead of competition and align, staff and fund your Patient Operations function to drive organizational success