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Pharmaceutical Industry Study Examines Digital Patient Engagement Strategies that work Across Markets

CHAPEL HILL, N.C., Jan. 25, 2019 /PRNewswire/ -- Pharmaceutical companies recognize that digital technology is tied to the future success of their patient engagement programs.

That realization has pharma scrambling to operationally align its patient engagement programs with digital capabilities and activities. How many FTEs are needed? What budget will be required to make digital patient engagement programs effective? What digital activities are most effective? Complicating these questions is the fact that the answers can differ across global, developed and emerging markets.

To provide digital and marketing leaders with current benchmarks that answer these questions across all three markets, Best Practices, LLC has published a study, "
Connecting Pharma to Patients with Digital Patient Engagement Strategies in Global, Emerging, and Developed Markets." The report probes winning strategies, effective practices, and potential stumbling blocks encountered as a company shifts toward digital patient engagement in global, developed and emerging markets.

The key chapters in the 97-page report are:
  • Technology and Tools for Successful Engagement Programs
  • Staffing for Patient Engagement
  • Investment in Digital Engagement
  • Structure of Patient Engagement Groups
  • Processes and Vendors Used
  • Service Levels: Engagement Scope and Depth Delivered
  • Aligning Marketing with the Patient Journey
  • Performance Metrics
  • Lessons Learned from Qualitative Insights

Best Practices, LLC engaged 54 industry professionals from 34 companies through a benchmarking survey, focus group interviews and round-table discussion. Report insights are presented into three segments: Global Market Segment (19 respondents), Developed Market Segment (20 respondents) and Emerging Market Segment (15 respondents).

Download a complimentary report summary at:

This study is the result of research produced by Best Practices'
Digital Technology Consortium, a service that brings together executives from various leading companies around the world to tackle one question:

How do we manage and implement digital technology as an asset not a utility?

The Consortium hosts studies on digital transformation in pharma throughout the year and holds thought leader roundtables to discuss the findings. Consortium participants receive results of customized digital technology benchmark studies conducted among members throughout the service year; members will also participate in roundtable peer knowledge exchanges to share best practices in digital technology. Additionally, members will have access to analysis, intelligence and the Best Practices Database for Technology Leaders.

Please contact us with any questions regarding this study or
click this link to find out more about the Digital Technology Consortium.


Best Practices, LLC is a leading benchmarking, consulting and advisory services firm serving biopharmaceutical and medical device companies worldwide. Best Practices, LLC's clients include all the top 10 and 48 of the top 50 global healthcare companies. The operational insights, findings and analysis form the basis for our Benchmarking Reports, databases and advisory services to support executives in commercial and R&D operations.

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