Best Practices, LLC was founded in 1992 by a group of service professionals with roots at the Harvard Business School. Our founder and CEO, Christopher Bogan, is the author of the influential book Benchmarking for Best Practices: Winning through Innovative Adaptation, published by McGraw-Hill.
Our dedicated team of experts offers extensive experience in the application of continuous-improvement and best-practice benchmarking strategies across functions, industries and geographies.
Christopher Bogan is a recognized expert and thought leader in the
application of best practices for performance improvement. He has advised various Malcolm
Baldrige National Quality Award Winners and other industry leading corporations.
Mr. Bogan is a co-author of the highly acclaimed book, Benchmarking for Best Practices:
Winning Through Innovative Adaptation, which has been hailed as "the new benchmark"
for all those interested in benchmarking and best practice performance improvement.
Mr. Bogan's first book, The Baldrige: What It Is, How it's Won, How To Use It to Improve
Quality in Your Company, explores the quality systems of world-class companies.
He is an honors graduate of the Harvard Business School and Amherst College.
He sits on the boards of several corporations and is a Guest Lecturer at Northwestern
University's Kellogg School of Management.
Cameron Tew joined Best Practices, LLC, in early 2004, bringing a wealth of experience in research, analysis, field interviews and management/project leadership from 14 years in the media industry.
Since 2004, Mr. Tew has acquired extensive pharmaceutical product knowledge and is responsible for developing and maintaining advisory services and relations for Best Practices. He also serves an integral role in all aspects of new business development for the company and its clients. This places him in both the sales and delivery cycles for analytical project work integral to strategic planning and tactical execution for clients' commercial operations groups.
He has worked closely with pharmaceutical clients including Novartis, Shire, GSK, Sanofi-aventis, Roche, Merck, NovoNordisk , Genentech, Astellas, Abbott, Johnson & Johnson, AstraZeneca and others. In this role, Mr. Tew works directly with clients on existing initiatives and also contributes to the development of new services to help pharmaceutical companies improve their commercial operations.
Mr. Tew has been published and quoted in various industry and technology publications including Med Ad News, Pharma Focus, Product Management Today, Pharmaceutical Technology and Innovations in Pharma Technology. He has delivered industry presentations on a breadth of topics including new product planning, product launch, competitive intelligence, Medical Affairs, sales communication and talent management.
He holds a B.A. degree in journalism and mass communications from the University of North Carolina at Chapel Hill.
Mihir Shah leads Best Practices, LLC’s International business development operations from Mumbai, India. Having worked within the pharmaceutical industry for more than 5 years, Mr. Shah has worked extensively with clients spanning across three continents and more than ten countries. In addition to a rich business development background, Mr. Shah has worked across a number of areas in the generic pharmaceutical industry including: advertising, quality, licensing, packaging, manufacturing and finance. Mr. Shah graduated from the Mumbai University with a Bachelor’s degree in Commerce and earned his Masters of Business Administration – Marketing and Finance from Graduate School of Business, Fordham University, New York.
As head of Finance & Human Resources, Robin keeps Best Practices, LLC, humming. With more than 30 years of experience, she assists with contracting approval; interacts with clients and procurement to make sure paperwork is completed in a timely manner. As the HR Head, Robin oversees payroll, benefits and all company policies.
Outside of her normal activities, Robin also assists with membership retention and leads the company’s Fun Committee. Robin has applied these specialties to help Best Practices reach its numerous goals and milestones.
Robin attended school in upstate New York with a focus on business/accounting classes. When not working, Robin is an avid game player, loves to read and spending time with her family.
Based out of Best Practices, LLC’s Asia offices headquartered in Mumbai, Aakruti Saxena spearheads our company’s research and consulting operations for India. She has 8+ years’ research and consulting experience, from survey conceptualization to delivery/presentation, across pharmaceutical and allied industries.
Ms. Saxena has a prior experience in KPO, online advertising and retail industries. Aakruti holds a Bachelor of Science in Computer Science and a Master in Business Administration from DAVV University, India.
Heena Maniyar is a Graphic, Web cum Multimedia Designer and a front-end Web Developer with over fifteen years of professional experience in the design industry.
Heena actively handles Best Practices LLC Website design, Report Cover designs, Email Marketing web creation and Presentation style. She specializes in designing Corporate and E-commerce websites, Applications, Presentations, Brochures.
Heena owns a Bachelor of Commerce degree from SIES College of Commerce and Economics with Advanced Diploma in Web Designing and Multimedia from Arena Multimedia institute.
Nauruz Japakov joined Best Practices from Duke University after participating in our graduate and undergraduate student internship program. He is also the first member of Best Practices' Rotational Executive Development Program, which allows staff to experience different functional roles and work in different geographic offices. As a part of the program in our Mumbai office, Nauruz led a team of six to improve and streamline our customer databases, guided and trained associate researchers, and facilitated knowledge exchange between US headquarters and India operations.
Now back in the US HQ, Nauruz continues to lead the CDM team, supports advisory services and research operations. He works on multiple research fronts with an increasing focus on the company's Quality & Regulatory Practice.
Nauruz has 5+ years of managerial and consulting experience spanning across multiple industries. He holds a Master in Business Administration from Duke University with a concentration in health sector management.
Priyanka Singh leads the marketing and publishing initiatives from India. She has utilized her varied skill set to successfully meet business objectives through innovative marketing communication strategies, content writing, social media marketing, lead generation strategies, and publishing reports, documents and white papers on the Best Practices, LLC website. Priyanka graduated from the University of Mumbai with a Bachelor of Science in Biotechnology and earned her Master of Management Studies – Marketing from the University of Mumbai.
James joined Best Practices, LLC in 2009, and currently serves as Digital Technology Channel Leader and Senior Marketing Manager. Over the course of his tenure, James has served as a senior researcher on biopharma benchmarking research supporting Market Research, Competitive Intelligence, Launch, Brand Marketing, New Product Planning, and Franchise Management clients. Based in Boston, James specializes in the area of healthcare digital marketing and technology, managing the firms’ Digital Marketing Consortium from 2012 through 2017.
James graduated from Amherst College with a bachelor’s degree in English.
David joined Best Practices, LLC in 2006 and currently is responsible for member retention, training, growth and innovation of our database channel. David’s passion for serving clients and his many innovative enhancements have helped make the database our company’s largest channel and have helped our clients better integrate benchmarking research ROI.
David brings experience from the Clinical Research, Medical Device and Pharmaceutical Industries. He graduated from the Wharton School of the University of Pennsylvania with a bachelor’s degree in Management.
Kieu My Tucker
Kieu My is the Director of Strategic Accounts Management. In this role, Kieu My helps establish and implement Critical Standards of Excellence in regards to serving our health care clients and seeking new business and growth opportunities for Best Practices, LLC.
Kieu My also helps lead partner engagements, project management, business development and internal training that improves Strategic Account Management.
Outside of her primary, client-facing duties, Kieu My leads the Best Practices Mentor Program and serves on the Fun Committee.
She holds a B.S. in Sociology from the University of North Carolina at Greensboro, as well as a Minor in Human Development and Family Studies.
Dr. Scott Brown is a research leader with a passion for uncovering key insights to drive growth. Dr. Brown has extensive experience within the biotech-pharmaceutical industry. He has lead projects to assist clients in making decisions in product planning and launch, marketing strategy, digital innovation, patient engagement, medication adherence, and sales/marketing training.
Jacob Vasser specializes in bioscience business and has a background in agricultural biotech and value assessment. Jacob has consulted for several fast-growing biotechs in the Raleigh-Durham area and has conducted business development and exploratory studies in the natural products industry. More importantly, he is the loving father of a 2 year old Lhasa Apso named Drax the Destroyer (not pictured).
Jacob is a two-time graduate of NC State University, having earned a Master’s degree in Microbial Biotechnology and a Bachelor’s in Biological Sciences.