Best Practices, LLC was founded in 1992 by a group of service professionals with roots at the Harvard Business School. Our founder and CEO, Christopher Bogan, is the author of the influential book Benchmarking for Best Practices: Winning through Innovative Adaptation, published by McGraw-Hill.
Our dedicated team of experts offers extensive experience in the application of continuous-improvement and best-practice benchmarking strategies across functions, industries and geographies.
Christopher Bogan is a recognized expert and thought leader in the
application of best practices for performance improvement. He has advised various Malcolm
Baldrige National Quality Award Winners and other industry leading corporations.
Mr. Bogan is a co-author of the highly acclaimed book, Benchmarking for Best Practices:
Winning Through Innovative Adaptation, which has been hailed as "the new benchmark"
for all those interested in benchmarking and best practice performance improvement.
Mr. Bogan's first book, The Baldrige: What It Is, How it's Won, How To Use It to Improve
Quality in Your Company, explores the quality systems of world-class companies.
He is an honors graduate of the Harvard Business School and Amherst College.
He sits on the boards of several corporations and is a Guest Lecturer at Northwestern
University's Kellogg School of Management.
Matt leads business development and client services. He brings over 20 years of healthcare experience with him, including perspective from both the manufacturer and consultant side of the business. During Matt’s 15 years at AstraZeneca he was in Sales, Sales Management, and Commercial Operations. He then held customer facing, account leadership roles at Iqvia and TGaS. Matt earned a B.A. in Communications from Shippensburg University.
Mihir Shah leads Best Practices, LLC’s International business development operations from Mumbai, India. Having worked within the pharmaceutical industry for more than 5 years, Mr. Shah has worked extensively with clients spanning across three continents and more than ten countries. In addition to a rich business development background, Mr. Shah has worked across a number of areas in the generic pharmaceutical industry including: advertising, quality, licensing, packaging, manufacturing and finance. Mr. Shah graduated from the Mumbai University with a Bachelor’s degree in Commerce and earned his Masters of Business Administration – Marketing and Finance from Graduate School of Business, Fordham University, New York.
James oversees research teams and interviews executives and managers throughout the pharmaceutical, biotech, and medical device sectors. In his time with Best Practices, LLC, James has led research and consulting projects on behalf of leading global healthcare companies in the areas of Medical Affairs, Digital Technology, Market Research, and Business Continuity & Crisis Management.
James graduated from Amherst College with a bachelor’s degree in English.
As head of Finance & Human Resources, Robin keeps Best Practices, LLC, humming. With more than 30 years of experience, she assists with contracting approval; interacts with clients and procurement to make sure paperwork is completed in a timely manner. As the HR Head, Robin oversees payroll, benefits and all company policies.
Outside of her normal activities, Robin also assists with membership retention and leads the company’s Fun Committee. Robin has applied these specialties to help Best Practices reach its numerous goals and milestones.
Robin attended school in upstate New York with a focus on business/accounting classes. When not working, Robin is an avid game player, loves to read and spending time with her family.
With over 25 years of Life Sciences experience , Lou has In depth knowledge in Pharmaceutical Sales, Account Management and Sales Leadership, Clinical Trials and Managed Markets. Prior to joining Best Practices, Lou worked for Pfizer for 17 years and other healthcare vendors. Lou holds a B.A. degree in Journalism and Mass Communications from the University of Iowa. While not on duty at Best Practices, Lou currently also serves as a Chemical, Biological, Radiological and Nuclear (CBRN) officer in the United States Army National Guard.
David Guinn is a Client Services leader for our Best Practice Database and Research and Advisory Services memberships. David serves health sector clients from throughout the Pharma, Biotech and medical device sectors. David previously worked in the Clinical Trials Outsourcing industry for a CRO. David is a graduate of the Wharton School at the University of Pennsylvania.
Matt Dichard is a leader in business development and client services for Best Practices, LLC. Matt has 25 years of experience in sales, business development, operations and executive management in pharmaceuticals with Procter & Gamble and diagnostic imaging/medical devices with Insight Imaging (now RAYUS) and First MRI. His experiences include developing successful partnerships with hospital systems, clinical research organizations and payors. Matt has also acted as a consultant for healthcare investment firms on equity and merger & acquisition projects.
Nauruz Japakov joined Best Practices from Duke University after participating in our graduate and undergraduate student internship program. He is also the first member of Best Practices' Rotational Executive Development Program, which allows staff to experience different functional roles and work in different geographic offices. As a part of the program in our Mumbai office, Nauruz led a team of six to improve and streamline our customer databases, guided and trained associate researchers, and facilitated knowledge exchange between US headquarters and India operations.
Now back in the US HQ, Nauruz continues to lead the CDM team, supports advisory services and research operations. He works on multiple research fronts with an increasing focus on the company's Quality & Regulatory Practice.
Nauruz has 5+ years of managerial and consulting experience spanning across multiple industries. He holds a Master in Business Administration from Duke University with a concentration in health sector management.
Jacob specializes in bioscience business and has a background in agricultural biotech and value assessment. Jacob has consulted for Big Pharma clients and fast-growing biotechs. He has led projects on new product launch, technology-enablement of commercial and medical functions, and biopharma intelligence.
Jacob is a two-time graduate of N.C. State University, having earned a Master’s degree in Microbial Biotechnology and a Bachelor’s in Biological Sciences.
Kieu My Tucker
Kieu My helps establish and implement Critical Standards of Excellence in regards to serving our health care clients and seeking new business and growth opportunities for Best Practices, LLC.
Kieu My also helps lead partner engagements, project management, business development and internal training that improves Strategic Account Management.
Outside of her primary, client-facing duties, Kieu My leads the Best Practices Mentor Program and serves on the Fun Committee.
She holds a B.S. in Sociology from the University of North Carolina at Greensboro, as well as a Minor in Human Development and Family Studies.
Lara is devoted to delivering operational success to all clients in the Pharmaceutical and Biotech industries working with the Best Practices, LLC team. This includes supporting customers throughout the project to ensure their unique needs are addressed, as well as utilizing creative research tactics to gather information about cutting-edge industry trends. Prior to joining Best Practices, LLC, Lara completed dual Masters degrees in Microbial Biotechnology and Business Administration from NC State University. While Biopharmaceutical industry operations are her expertise, Lara brings additional experience consulting with global leaders in the Food, Agriculture, and CPG industries to adapt new technologies for commercial success.
Heena Maniyar is a Graphic, Web cum Multimedia Designer and a front-end Web Developer with over fifteen years of professional experience in the IT/ Design industry.
Heena actively handles Best Practices LLC Website design, Report Cover designs, Email Marketing web creation and Presentation style. She specializes in designing Corporate and E-commerce websites, Applications, Presentations, Brochures.
Heena owns a Bachelor of Commerce degree from SIES College of Commerce and Economics with Advanced Diploma in Web Designing and Multimedia from Arena Multimedia institute.
Priyanka Singh leads the marketing and publishing initiatives from India. She has utilized her varied skill set to successfully meet business objectives through innovative marketing communication strategies, content writing, social media marketing, lead generation strategies, and publishing reports, documents and white papers on the Best Practices, LLC website. Priyanka graduated from the University of Mumbai with a Bachelor of Science in Biotechnology and earned her Master of Management Studies – Marketing from the University of Mumbai.