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25BMR




Products & Services Business Operations Corporate Libraries

2015 Library Services Benchmarks: Corporate Library Services in the Pharmaceutical & Medical Device Industries

ID: POP-258


Features:

15 Info Graphics

27 Data Graphics

400+ Metrics


Pages: 52


Published: 2015


Delivery Format: Shipped


 

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.

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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • STUDY SNAPSHOT
  • KEY FINDINGS
  • VIEW TOC AND LIST OF EXHIBITS
Corporate libraries within biopharmaceutical organizations provide valuable services that are critical to business operations. However, faced with the twin pressures of shrinking business resources and increasing internal service requests, corporate libraries and information centers are struggling to effectively provide research and reference based support to their stakeholders.

Best Practices, LLC recently undertook a mini-benchmarking study in collaboration with the Pharmaceutical & Health Technology (PHT) Division of SLA to develop 2015 benchmarks for selected services and resources provided by libraries and information centers within the biopharmaceutical industry. The study also identifies the key areas of innovation and service strategies that can be adopted by corporate libraries to deliver quality services within tight budgets.

Research findings in the study will help library and information center leaders compare the scope, volume, cost, and delivery of library services at their companies with those at other leading organizations within the biopharmaceutical industry.


Industries Profiled:
Pharmaceutical; Consulting; Market Research; Chemical; Medical Device; Communications; Science; Biotech; Diversified; Health Care; Laboratories; Orthopaedics


Companies Profiled:
Abbvie; Bain and Company; Astellas; Evidera; Boehringer Ingelheim; Lubrizol; Baxter Healthcare; Prescott Medical Communications Group; Boston Scientific; US Pharmacopeial Convention; Celgene; William Hosler Health System; Daiichi Sankyo; W.L. Gore and Associates; Eisai; Ferring Pharmaceuticals; Gilead Sciences; Ipsen; Johnson & Johnson; Lilly; Novo Nordisk; OTSUKA; Pacific Northwest; Purdue Pharma; Sanofi Pasteur; Shire; Takeda Pharmaceuticals; Thermo Fisher Scientific; Zimmer


Study Snapshot

Twenty-nine companies participated in this benchmarking study. Among the participants, 17 represented pharmaceutical companies, five were medical devices libraries, and seven represented health science libraries in other industries. Data is presented for the total benchmark class and for the pharma segment.

Key Findings

Cost Recovery: One third of participating libraries do not recover costs for the services and resources they provide, while others used more than one method. The most common cost recovery method is asking heavy user groups to chip in to pay for specialized resources.

Core Services: All of the libraries in the study provide a core group of three services including research (more than one hour), resource assistance/ad hoc end user training, evaluation/selection/ acquisition of electronic resources.

Table of Contents

Study Overview
Key Findings
Library Profile
Library Services
Financial Resources
Human Resources
Library Innovation
Service Strategies

List of Charts & Exhibits

Library User Base – Potential & Actual Users
User Base Penetration
Core Library Services Provided By Benchmark Participants
Reference & Research Services Provided By Benchmark Class
Print/Physical Collection Services Provided By Benchmarked Libraries
Electronic Resource Management At Participating Libraries
Info Tech/Web & KM Services Provided By Benchmarked Libraries
Other Services Provided by Benchmark Participants
Total Library Organization Cost
Cost per Potential & Actual User
Cost Recovery Methods Used by Benchmark Participants
Labor Distribution/FTE Hours Allocation At Participating Libraries
Average Number of FTEs At Participating Libraries
Location of FTEs Providing Library Services
Professional Credentials among Library Staff
Key Areas of Innovation
Key Strategy Areas