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25DB




Products & Services Customer Service Call Center Excellence

Complimentary Excerpt: Building a World-Class OTC Call Center: Complaint Management and Performance Metrics

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ID: MD-392


Features:

Metrics, Graphics


Pages/Slides: 4


Published: Pre-2017


Delivery Format: Online PDF Document


 

License Options:


Download FREE Excerpt

 

919-403-0251

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This excerpt includes research findings and metrics from document #5281 "Building a World-Class OTC Call Center: Complaint Management and Performance Metrics".

Industries Profiled:
Medical Device; Biotech; Health Care; Consumer Products; Pharmaceutical; Manufacturing


Companies Profiled:
Alcon; Colgate Palmolive; GSK Consumer; Merck Consumer; Nestle Health Care; Novartis Consumer; Pfizer Consumer; Procter & Gamble; Reckitt Benckiser

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