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25DB




Products & Services Customer Service Call Center Excellence

Document Excerpt: Building a World-Class Call Center: Technology Use & Future Trends

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ID: MD-378


Features:

7 Info Graphics

18 Data Graphics

80+ Metrics

25 Narratives


Pages/Slides: 4


Published: 2013


Delivery Format: Online PDF Document


 

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This excerpt includes research findings and metrics from document #5265: Building a World-Class Call Center: Technology Use & Future Trends."

Industries Profiled:
Health Care; Pharmaceutical; Diagnostic; Manufacturing; Medical Device; Biotech; Science; Consumer Products; Distribution


Companies Profiled:
Abbott; ASP; Alcon; Biosense Webster; Alexion Pharmaceuticals; Colgate; Amgen; Cordis; Astellas; Baxter International; Biogen Idec; Boehringer Ingelheim; Daiichi Sankyo; Endo Pharmaceuticals; Ethicon; Johnson & Johnson; Genzyme; GlaxoSmithKline ; Janssen; McKessonHBOC; Medtronic; Merck; Nestle; Novartis; Ortho-Clinical Diagnostics; Pfizer; Procter & Gamble; RECKITT BENCKISER; Roche; Shionogi Inc.; Shire; Sunovion; Takeda Pharmaceuticals; Teva Pharmaceutical Industries Ltd; UCB Pharma; United Therapeutics


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