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25DB




Products & Services Customer Service Call Center Excellence

Complimentary Excerpt: Building a World-Class Call Center: Complaint Management and Performance Metrics

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ID: MD-377


Features:

7 Info Graphics

19 Data Graphics

140+ Metrics

2 Narratives


Pages/Slides: 4


Published: Pre-2014


Delivery Format: Online PDF Document


 

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This excerpt includes research findings and metrics from document #5264 "Building a World-Class Call Center: Complaint Management and Performance Metrics".

Industries Profiled:
Health Care; Pharmaceutical; Diagnostic; Manufacturing; Medical Device; Biotech; Science; Consumer Products; Distribution


Companies Profiled:
Abbott; ASP; Alcon; Biosense Webster; Alexion Pharmaceuticals; Colgate; Amgen; Cordis; Astellas; Baxter International; Biogen Idec; Boehringer Ingelheim; Daiichi Sankyo; Endo Pharmaceuticals; Ethicon; Johnson & Johnson; Genzyme; GlaxoSmithKline ; Janssen; McKessonHBOC; Medtronic; Merck; Nestle; Novartis; Ortho-Clinical Diagnostics; Pfizer; Procter & Gamble; RECKITT BENCKISER; Roche; Shionogi Inc.; Shire; Sunovion; Takeda Pharmaceuticals; Teva Pharmaceutical Industries Ltd; UCB Pharma; United Therapeutics

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