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» Products & Services » » Customer Service » Customer Relationship Management » CRM Strategy

Complimentary Excerpt: Countdown to Customer Focus: A Step-By-Step Guide to CRM Implementation

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Excerpt in Cart

ID: MD-260


Features:

Metrics, Summary Matrix


Pages/Slides: 4


Published: Pre-2018


Delivery Format: Online PDF Document


 

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919-403-0251

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This excerpt includes research findings and metrics from document #5173 "Countdown to Customer Focus: A Step-By-Step Guide to CRM Implementation"

Industries Profiled:
Financial Services; Service; Pharmaceutical; Manufacturing; Telecommunications; Aerospace; Banking; Retail; Government; High Tech


Companies Profiled:
AAA; Sanofi-aventis; AAR Corp.; AT&T; Boeing; Corning; Eli Lilly; Harris Corporation; JD Edwards; Lands' End; Merrill Lynch; PSEG; Raytheon; Skandia; USAA; U.S. Department of Veteran's Affairs; Vistakon; Xerox

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