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» Products & Services » » Customer Service » Call Center Excellence

Complimentary Excerpt: Building a World-Class Call Center: Structure, Activities and Operations

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ID: MD-376


Features:

12 Info Graphics

16 Data Graphics

100+ Metrics

4 Narratives


Pages/Slides: 4


Published: Pre-2019


Delivery Format: Online PDF Document


 

License Options:


Download FREE Excerpt

 

919-403-0251

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This excerpt includes research findings and metrics from document #5263 "Building a World-Class Call Center: Structure, Activities and Operations".

Industries Profiled:
Health Care; Pharmaceutical; Diagnostic; Manufacturing; Medical Device; Biotech; Science; Consumer Products; Distribution


Companies Profiled:
Abbott; ASP; Alcon; Biosense Webster; Alexion Pharmaceuticals; Colgate; Amgen; Cordis; Astellas; Baxter International; Biogen Idec; Boehringer Ingelheim; Daiichi Sankyo; Endo Pharmaceuticals; Ethicon; Johnson & Johnson; Genzyme; GlaxoSmithKline ; Janssen; McKessonHBOC; Medtronic; Merck; Nestle; Novartis; Ortho-Clinical Diagnostics; Pfizer; Procter & Gamble; RECKITT BENCKISER; Roche; Shionogi Inc.; Shire; Sunovion; Takeda Pharmaceuticals; Teva Pharmaceutical Industries Ltd; UCB Pharma; United Therapeutics

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