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This report by Best Practices, LLC uncovers best practices in identifying and improving drivers that are proving most effective in engaging employees in their jobs, their companies and their work groups.
Specifically, this 79 page report links successful employee engagement to increased levels of productivity and examines through case studies what practices worked for companies who have turned employee indifference into successful engagement. Tactics described in this report will help your company achieve higher levels of engagement through effective performance management.
This research originated from survey results and speaker presentations introduced at the Global Benchmarking Council's meeting on Employee Engagement.
Manufacturing; Medical Device; Pharmaceutical; Consulting; Computer Software; High Tech; Professional Services; Utilities; Energy; Electronics; Telecommunications
3M; Freescale Semiconductors; BAI; Microsoft; Metrus Group; Star Gas Partners; L.P.; Tennessee Valley Authority; Texas Instruments; Verizon
In today's professional environment, effective employees are an invaluable asset. Many companies realize the importance of "engaged" employees as a first step toward increased productivity and customer satisfaction. However, companies face the challenge of understanding the link between employee engagement and productivity and customer satisfaction before they can capitalize on it. Human Resource specialists and Customer Support professionals must examine this relationship and find ways to quantify it.
This report surveys different strategies that companies use to engage employees -- through recognition and personal growth, through strategy and purpose, and through development of a sense of community -- and stresses the importance of managerial accountability in supporting increases in employee engagement. Additional case studies detail the importance of the customer-employee relationship in everyday communication and document successful systems that measure engagement and customer satisfaction.