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» Products & Services » » Customer Service » Call Center Excellence

Complimentary Excerpt: Building a World-Class OTC Call Center: Structure, Activities and Operations

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ID: MD-391


Features:

12 Info Graphics

15 Data Graphics

100 Metrics

1 Narratives


Pages/Slides: 4


Published: Pre-2020


Delivery Format: Online PDF Document


 

License Options:


Download FREE Excerpt

 

919-403-0251

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This excerpt includes research findings and metrics from document #5280 "Building a World-Class OTC Call Center: Structure, Activities and Operations".

Industries Profiled:
Medical Device; Biotech; Health Care; Consumer Products; Pharmaceutical; Manufacturing


Companies Profiled:
Alcon; Colgate Palmolive; GSK Consumer; Merck Consumer; Nestle Health Care; Novartis Consumer; Pfizer Consumer; Procter & Gamble; Reckitt Benckiser

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