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Best Practice Database
Business Operations » Financial Management
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"Accelerating Online Adoption Rates Through Improved Internet Financial Services"
Online Services and E-Commerce have become an integral part of organizations today, especially for the Financial Services industry. Companies embrace it as an effective and necessary channel to increase productivity and sales, and simply stay competitive in a digital world.
This benchmarking study informs about the organizational structures, processes, and measures in place to increase online service adoption to grow the online channel. It also presents information about the operations necessary to manage projects or programs, development activities, or initiatives associated with the online service process. Leaders in the financial services sector can use this study to evaluate their online operations and learn strategies for boosting adoption rates.
Financial Services; Banking
GE Money; Wells Fargo; KeyBank; National City; Bank of America; BB&T; Jax Federal Credit Union; Discover