Achieving Process Excellence: Benchmarking Productivity Measurement

Study Overview

This benchmarking survey seeks to compare methods used to measure productivity across industries. The results can be used to benchmark key aspects of productivity including:

• Primary Measures Used to Measure Productivity
• Use of Labor Metrics in Productivity Measurement
• Frequency and Pervasiveness of Productivity Measurement
• Application of Productivity Results
• Best Practices in Applying Productivity Results

Key Findings and Metrics

• Measures Used: Half of the benchmark class uses either employee headcount or employee full labor costs as a primary resource measure. For output measure, the largest segment of the benchmark respondents (42%) use outputs of some kind, such as amount of energy or number of projects. Costs of sales is used by over half of respondents (55%) to measure labor productivity.
• Productivity Level: Over half of benchmarked organizations measure productivity at more than one organizational level, with the company being the most frequent level chosen (by 56% of respondents).
• Frequency: Half of respondents measure productivity at more than one interval, with monthly being the mostly frequently chosen time period (by two-thirds of respondents.)

Methodology

This research originated from an Internet Benchmarking Survey commissioned through the Global Benchmarking Council (GBC). The GBC gives members the opportunity to get information "directly from the experts." With quarterly networking opportunities, members learn from executives from a cross section of leading Fortune 100 companies.

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