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25DB




Products & Services Human Resources Employee Development and Training Formal Training Evaluation

Align Training Measures with Business Results

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ID: 3311


Features:


Words: 423


Published: Pre-2014


Delivery Format: Online


 

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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KPMG Peat Marwick
KPMG Peat Marwick recently reengineered its audit services process to
clients. The reengineering of this core process required retraining for all
line managers and associates. This enabled KPMG to review the return
associated with total training deployed on the updated audit process against
improvements observable in the new audit process. (Improvements could be
viewed in terms of cycle time reduction of audits and total fees generated.)
These improvements were then compared to a baseline of the pre reengineered
audit process cycle times and revenue levels.

In addition to the above example, KPMG and others employ the following methods
to link training to business results:
To derive an aggregate training measure, companies perform a payback
analysis on total invested training resources and total project and improvement
activity savings ...

Industries Profiled:
Financial Services; Shipping; Professional Services


Companies Profiled:
KPMG Peat Marwick; FedEx

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