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Products & Services R and AS Conferences 2002 Aug 2002: Business Transformation and Managing Change

Aug 2002 GBC Presentation: How Benchmarking Prevents Being Ambushed by Unexpected Change (Best Practices, LLC)

ID: GBC-P082002BMH


Published: Pre-2013


Delivery Format: PowerPoint


 

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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • PRESENTER INFO
Aside from acts of God and outlaws, surprise threats to organizations usually result from changes in technologies, policies, products, services, laws, regulations, and/or other "playing field" altercations that come from customers, competitors, suppliers, and governments. Usually but not always, the root cause is insufficient intelligence to have anticipated what was inevitable and predictable.The ongoing study and adoption of best practices not only arms and equips organizations to better anticipate and manage change, it fills a toolkit with instruments, mechanisms, and research. Organizations who study and use such toolkits have antennas out that give them access into the world’s stockpile of knowledge. This enables them to unveil and see puzzling, diversionary, misleading, dishonest, and breakthrough changes for what they really are.This presentation shows how the "new toolkit" enables organizations to live outside the confines of their own culture and paradigms in a new "context" that keeps them from being ambushed or bushwhacked into losing instead of winning. Examples from case studies will be discussed along with a run down of the new tools found in the 2002 toolkit for best practices study and adoption.

Industries Profiled:
Consulting


Companies Profiled:
Best Practices; LLC

Michael J. English
Author, Quality and Service Consultant, and Former Director of Quality Positioning at GTE

Best Practices, LLC