Benchmarking Corporate Intranets: Increasing Employee Productivity and Effectiveness Through Best-in-Class Intranet Systems

Study Overview:
Companies are investing increasingly in efficient ways to share knowledge internally. This 44-slide presentation identifies performance metrics for improving employee self-reliance and productivity through the use of Corporate Intranets. It provides key benchmarks that will enable organizations to assess the cost and performance of their Intranets.

Key Topics:

• Performance Measures
• Intranet Budget
• Information Intranet User Groups
• Service Levels Offered
• User Interface and Intranet Content
• Intranet Administration

Note: Segmentation is available for this research study. Best Practices, LLC can segment data by industries featured in the research (e.g. Financial Services) or by other company-specific determinants (e.g. Intranet user volume). Please contact Anna Buhr at abuhr@best-in-class.com to inquire about service levels and rates.

Key Metrics:

• Metrics used to track employee productivity & intranet effectiveness
• Intranet Operating Budget
• Intranet Usability Testing Methods
• User Segmentation Approaches
• Intranet Interface Consistency
• Intranet Administration Models
• Data used for User Authentication, Authorization and Personalization
• Cost per Intranet User

Intranet Performance Measurement:

• Most companies employ usage – reflected through the ‘number of Intranet transactions’ -- to track the effectiveness of their Intranets.
• All benchmarked companies with Intranets that serve larger employee populations (equal or greater than 10,000 users) track employee productivity & Intranet effectiveness.

Methodology:
This research was conducted by Best Practices, LLC through a large Research and Consulting project based on an in-depth survey of twenty-two companies across ten industries.

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