1<!DOCTYPE html>
2
3Anonymous
4/bestp
5/bestp/domrep.nsf
681670BC93EC0207B85256D3C0053FC6B
8
9
10
11
12
13
140
15
16
17/bestp/domrep.nsf/products/benchmarking-corporate-libraries-information-center-operations?opendocument
18
19
20
21
22
23
24/bestp/domrep.nsf
25DB
Access. Intelligence. Excellence

| Advanced Search | 0
Research and Consulting Areas of Expertise

Benchmarking Reports Areas of Expertise Report Catalog FAQ
Best Practice Database Areas of Expertise New Research Benefits Types Of Research Current Members
Research and Advisory Services Areas of Expertise Digital Technology Consortium Medical Affairs Consortium White Papers Research Partners Partnership Benefits Contact Us
Excellence Services Pharma and Medical Device Quality New Product Planning Medical Affairs Pharmaceutical Launch Market Research Competitive Intelligence

Industries

Biotechnology Financial Services Healthcare Medical Device Manufacturing Pharmaceuticals Technology and Communications

Functions

Brand Management & Product Leadership Competitive & Business Intelligence Customer Service Clinical Operations Human Resources Medical Affairs Managed Care Market Research, Analytics & Forecasting

 

Marketing Management Patient Access, Support, Insights and Operations Product Launch Pull Through Pharma Launch Playbook Scenario Planning / War Gaming Sales Supply Chain
Corporate Overview About Benchmarking Benchmarking Books What is a Best Practice? Research Methodology

Our Clients Testimonials

Our Team Careers Best Practices Interns Work at Best Practices, LLC Help Set Research Agenda Blog
Follow Best Practices LLC linkedIn twitter slideshare youtube pinterest

Overview Press Releases Speaking Events Media Coverage Receive Research Updates Contact Us
Address/Email/Phone Schedule a Meeting
Report Catalog Blog
Database Member Home RAS Member Home

» Products & Services » » Business Operations » Corporate Libraries

Benchmarking Corporate Libraries: Information Center Operations

DB Image

ID: 4438

Features:

Metrics

Published: Pre-2016

Delivery Format: Online PDF Document

 

License Options:


Buy Now

 

919-403-0251
Schedule a Meeting

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
This 29-slide presentation reveals the services, resources, staffing and marketing practices of 53 corporate information centers. Based on survey results, it includes metrics and in four areas: 1) Benchmark Class Characteristics; 2) Services Provided Internally & through Outsourcing; III. Service Cost Recovery & Resources Provided; and IV. Marketing & Demonstrating Value. Specifically, metrics include percentages of companies serving various employee groups, percent offering, outsourcing and charging back for services, common charge back methods, making electronic content available to the desktop, actual users/library FTE, penetration rates (actual/potential users) and effective marketing tactics and activities. This research originated from Best Practices, LLC's Internet Benchmarking Exchange (IBE) survey service.

Industries Profiled:
Telecommunications; Financial Services; Banking; Consulting; High Tech; Manufacturing; Consumer Products; Biotech; Electronics; Internet; Energy; Aerospace; Publishing; Media; Health Care; Professional Services


Companies Profiled:
AT&T; Bank of America; Bell Canada; Boston Consulting Group; BT Group; Canada Life Financial Corporation; Capital One; Cisco Systems; Eastman Kodak; DSM; GE Capital; IBM; Intel; Progress Energy; PSEG; QUALCOMM; Raytheon; Telus Corp.; Thomson; Xerox

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.

RELATED RESEARCH