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Home > Products & Services > Best Practice Database > Business Operations > Corporate Libraries
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Benchmarking Corporate Libraries: Information Center Operations


Features:
 Metrics

Delivery Format: Online PDF Document






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ID: 4438

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

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Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.

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This 29-slide presentation reveals the services, resources, staffing and marketing practices of 53 corporate information centers. Based on survey results, it includes metrics and in four areas: 1) Benchmark Class Characteristics; 2) Services Provided Internally & through Outsourcing; III. Service Cost Recovery & Resources Provided; and IV. Marketing & Demonstrating Value. Specifically, metrics include percentages of companies serving various employee groups, percent offering, outsourcing and charging back for services, common charge back methods, making electronic content available to the desktop, actual users/library FTE, penetration rates (actual/potential users) and effective marketing tactics and activities. This research originated from Best Practices, LLC's Internet Benchmarking Exchange (IBE) survey service.

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Industries Profiled:
Telecommunications; Financial Services; Banking; Consulting; High Tech; Manufacturing; Consumer Products; Biotech; Electronics; Internet; Energy; Aerospace; Publishing; Media; Health Care; Professional Services

Companies Profiled:
AT&T; Bank of America; Bell Canada; Boston Consulting Group; BT Group; Canada Life Financial Corporation; Capital One; Cisco Systems; Eastman Kodak; DSM; GE Capital; IBM; Intel; Progress Energy; PSEG; QUALCOMM; Raytheon; Telus Corp.; Thomson; Xerox

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If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call Benjamin Gregory at 919-767-9160 if you have any questions.

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