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» Products & Services » » Customer Service » Customer Relationship Management » CRM Management

Benchmarking Effective Escalated Complaint Processes

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ID: 4401

Features:

Metrics, Graphics, Summary Matrix

Published: Pre-2019

Delivery Format: Online PDF Document

 

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This document contains an analysis of how world-class organizations handle the escalated complaint process. Escalated complaints are defined as events in which a customer solicits the attention of public officials, executives, members of the media or any other authorities.
This slide presentation features 14 benchmark companies from a wide range of industries. Three key findings in the presentation relate to the types of processes companies use and how they measure company and employee-specific success. This document also includes a matrix with specific survey questions and the responses of each participating company.

Industries Profiled:
Shipping; Consulting; Manufacturing; Electronics; Retail; Utilities; Biotech; Health Care; Transportation; Pharmaceutical


Companies Profiled:
FedEx; GMD; AAA Fair Credit Foundation; AGCC; Texas Instruments; Appleseeds; Inc.; PG&E; Biogen; Florida Power & Light; Blue Cross Blue Shield of Mass.; Bombardier Aerospace; BYWL Logistics Company; Gap Inc. Direct; Ian-Janssen Pharmaceutical Ltd.

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.

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