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With coverage of benchmarking in private and public sectors as well as detailed definitions to executive exercises, practical applications and valuable case examples of leading innovators such as AT&T, Federal Express, Johnson & Johnson, Microsoft and General Electric, this book serves as a comprehensive toolkit for benchmarking.
From best practice identification to innovative adaptation and successful implementation, "Benchmarking for Best Practices: Winning Through Innovative Adaptation" takes a holistic, detailed and systematic approach toward benchmarking. Specifically, this book enables executives to:
About the Book
Chapters from Benchmarking for Best Practices: Winning Through Innovative Adaptation