Large employee populations create a challenging and complex scope of work for Human Resources organizations. Leading companies increasingly use shared services and outsourcing to provide mission-critical HR processes. But HR organizations must achieve optimal resourcing and staffing to effectively administer, coordinate and track these processes. Based on an in-depth survey of Human Resources executives at 19 companies, this research sought to identify top-down and bottom-up benchmarks for efficiency and productivity HR services. The 65-slide presentation captures staffing, structure, cost and productivity metrics for 10 critical HR Service Center processes at large companies.
Processes benchmarked in this report include records maintenance, large-scale data updates, management of HR system tables, data audits, management of employee termination & employment verification, adjustment of employment service dates, and escalated customer service support.
This report is the result of client-driven primary research to determine how leading companies effectively manage HR Service Center operations.