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Single User: Authorizes use by the person who places the order or for whom the order was placed.
Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.
Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.
Processes benchmarked in this report include records maintenance, large-scale data updates, management of HR system tables, data audits, management of employee termination & employment verification, adjustment of employment service dates, and escalated customer service support.
This report is the result of client-driven primary research to determine how leading companies effectively manage HR Service Center operations.
1. Processes with the largest gap between the benchmark and high performers were employee termination management, award program management and employment verification.
2. Companies that are above the benchmark average across all processes are frequently high performer in each individual process -- this indicates that top performers tend to leverage best practices across all of HR.
3. Outsourcing is a major driver of productivity improvement. However, companies who wish to leverage outsourcing in HR Administration need to be cautious of how and where they implement it. Some companies with internal processes far outperformed those with outsourced processes.
Table of Contents
Key Findings & Metrics
About the Benchmark Class
HR Service Center Profiles
Efficiency and Quality of Work