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25DB




Products & Services Marketing Management Digital Marketing

Benchmarking Internet Self-help: Capabilities and Operations

DB Image

ID: 4322


Features:

Metrics, Graphics, Summary Matrix


Published: Pre-2013


Delivery Format: Online PDF Document


 

License Options:
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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
As the Internet becomes more pervasive, successful companies are developing advanced online search and self-help functions. Thirteen benchmarking companies were surveyed to identify how they measure and advance self-help functions. This presentation covers key findings in the following topics: self-help capabilities, vendors, measuring ROI, measuring search accuracy, and measuring customer satisfaction. This document also provides executive insights detailing successful ways to measure the effectiveness of Internet search functions. Further, a matrix with specific survey questions and the responses of each participating company is included.

Industries Profiled:
Energy; Electronics; Consumer Products; Financial Services; Banking; Consulting; High Tech; Manufacturing; Pharmaceutical; Shipping


Companies Profiled:
ALSTOM; SCI Systems; Electrolux Kelvinator Limited; Canada Life Financial Corporation; Bank of America; DataForce; Cisco Systems; Export Development Canada; Eli Lilly and Company; Mellon; FedEx; Honeywell; IBM


If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.