1<!DOCTYPE html>
2
3Anonymous
4/bestp
5/bestp/domrep.nsf
6E39EFAF606905B2E00258AA0002E8F43
8
9
10
11
12
13
140
15
16
17/bestp/domrep.nsf/products/benchmarking-library-knowledge-management-services-biopharma-industry
18
19
2044.192.48.196
21
22
23www.best-in-class.com
24/bestp/domrep.nsf
25BMR




Products & Services Business Operations Corporate Libraries

Benchmarking Library and Knowledge Management Services in the Biopharma Industry

ID: POP-379


Features:

7 Info Graphics

38 Data Graphics

480+ Metrics

4 Narratives


Pages: 55


Published: 2024


Delivery Format: Shipped


 

License Options:


Buy Now

 

919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • STUDY SNAPSHOT
  • KEY FINDINGS
  • VIEW TOC AND LIST OF EXHIBITS
Biopharma corporate libraries are constantly evolving. The best-in-class corporate libraries are marked by the relentless pursuit of innovation to empower rapid decision-making. As technology advances and organizational structures evolve, libraries grapple with improving user engagement, optimizing resource allocation, and elevating customer outreach.

Best Practices, LLC conducted benchmarking research to address critical facets of biopharma corporate libraries, spanning organizational structure, service offerings, activity levels, human resources involvement, data usage metrics, financial resourcing, and the complexities associated with corporate size. The report's detailed findings will help library and information center leaders compare scope, volume, cost, and delivery of library services at their organizations with those at other top biopharma and medical device organizations.

Industries Profiled:
Pharmaceutical; Biotech; Chemical; Consulting; Health Care; Medical Device; Biopharmaceutical; Research; Communications; Non-Profit; Clinical Research; Laboratories; Diversified


Companies Profiled:
AbbVie; Amgen; Astellas; AstraZeneca; BASF Corporation; CSL Behring; Daiichi Sankyo; Grifols; Health Advances; Integra LifeSciences; Ionis Pharmaceuticals; Merck; National Institutes of Health; Novavax; Novo Nordisk; Prescott Medical Communications Group; RTI International; Sage Therapeutics; Sanofi; W.L. Gore and Associates

Study Snapshot

Best Practices, LLC engaged 21 leaders from 20 world-class pharmaceutical and life science companies through a benchmarking survey instrument. Research participants include Directors, Managers, Heads, VPs, Senior Librarians, and Analysts/Specialists.

Key topics covered in this report include:

  • Library Services Organizational Structure
  • Services Offered by the Library or Information Center
  • Human Resources and their Involvement Level
  • Data Usage Metrics and Adoption of Library Service Strategies
  • Financial Resourcing and Cost Recovery
  • Corporate Size and Complexities

Key Findings

Select key insights uncovered from this report are noted below. Detailed findings are available in the full report.

  • Successful Management Strategies: Libraries with above-average usage reported higher adoption of strategic activities AND higher effectiveness of those activities.
    • Successful strategies include:
      • Increasing partnerships and outreach with internal stakeholders (100% “highly effective”)
      • Providing new services (data/text mining, alerts, newsletters) (100% “highly effective”)
      • Establishing a therapeutic area focus (100% “highly effective”)
Table of Contents

Sr. No.
Topic
Slide No.
I.
Executive Summary & Key FindingsPg. 3-8
II.
Library ProfilePg. 9-12
III.
Library ServicesPg. 13-27
IV.
Library ManagementPg. 28-33
V.
Human ResourcesPg. 34-38
VI.
Financial ResourcesPg. 39-52
VII.
Participant DemographicsPg. 53-54
VIII.
About Best Practices, LLCPg. 55

    List of Charts & Exhibits

    I. Executive Summary & Key Findings

    • Research objectives and methodology
    • Benchmark study partners
    • Key findings
    II. Library Profile

    • Scope of services and resources offered by biopharma libraries
    • Structure of library services organization
    • Reporting relationships within the library services organization

    III. Library Services

    • Library user base penetration – Total benchmark class
    • Library user base penetration – Large vs. Small / Mid-sized pharma
    • Adoption of strategies for library service improvement and outreach
    • Effectiveness of adopted strategies for service improvement and outreach
    • Availability of library services, measured in hours
    • Provider of reference and research library services
    • Provider of reference and research library services – Categorized by value added research, intellectual property, and market intelligence
    • Provider of reference and research library services – Categorized by support activities and technical assistance
    • Provider of print/physical collection library services
    • Provider of electronic resources management library services
    • Provider of IT/website development and management library services
    • Provider of knowledge management and internal documents library services
    • Role of Supplier Management/Procurement group in site license negotiation for library resources
    • Anticipated corporate library innovations for the future

    IV. Library Management

    • Library usage metric totals
    • Strategies employed or planned to improve library service delivery
    • Effectiveness of adopted strategies
    • Effectiveness vs. adoption of strategies to improve library service delivery or expand outreach
    • Effective strategies for large and mid-sized / small pharma companies to enhance library service delivery or expand outreach

    V. Human Resources

    • Total number of full-time equivalent employees (FTEs) providing library services for benchmark organizations; Percentage breakdown of internal/corporate staff and external/contractor staff engaged in library services
    • Professional credentials held by biopharma corporate library FTEs
    • Percentage of total library FTE hours dedicated to specific labor categories
    • Future training and development programs aimed at enhancing the skills of new staff members

    VI. Financial Resources

    • Total cost of providing library services and resources
    • Breakdown of library costs
    • Biopharma corporate library budget breakout
    • Methods used by libraries to recover costs for their services and resources
    • Chargebacks for library services or resources
    • Budget specifics for electronic content managed by the library
    • Benchmark organizations' total revenue for the most recently completed data year
    • Value of company size: Company revenue vs. Library organization cost
    • Cost of engagement: Library user base penetration vs. Library organization cost
    • Impact of company size: Company revenue vs. Library budget as a percentage of organization revenue
    • Funding and access: Library user base penetration vs. Library budget as a percentage of organization revenue
    • Engagement cost: Library user base penetration vs. Number of FTEs employed
    • Library spend benchmarks: Average library spend per FTE; Average library spend per user

    VII. Participant Demographics

    • Industries represented by benchmark corporate libraries