Benchmarking the Resources and Complexity of Benefits Administration

Study Overview:

Human Resource departments have the difficult task of providing quality employee benefits while keeping costs low. The structure and complexity of savings, pension, stock options and health & welfare administration have a significant impact on costs. Executives at large companies can use this 93-slide presentation to analyze how other companies design, build, and implement strategy for these benefit administration areas.

Key Topics and Metrics:

• Defined Contribution (Savings/401(k))
• Defined Benefit (Pension)
• Stock Options
• Health & Welfare
• Internal versus external vendor stage ownership
• Number of participants per FTE
• Cost per participant
• Plan provisions
• Participation levels
• Customer service efficiency

• Across all areas studied, benefit administration cost and staff resources are directly related to the complexity of payroll/HR management systems.
• Outsourcing is a key strategic of benefits administration for savings, pension and health and welfare across the benchmark class.

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