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Products & Services ╗ Business OperationsCorporate Libraries

Corporate Library Services: Resource and Volume Levels

ID: 5125


Features:

5 Info Graphics

28 Data Graphics

150 Metrics


Pages/Slides: 45


Published: Pre-2013


Delivery Format: Online PDF Document,


 

License Options:
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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
Non-members: Click here to review a complimentary excerpt from "Corporate Library Services: Resource and Volume Levels"


STUDY OVERVIEW

In today’s environment of shrinking business resources, corporate libraries and information centers can find themselves under increasing pressure to justify their expenses and demonstrate their value to the companies that employ them. To respond successfully, library leaders need to know whether their resource and service volumes are in line with other corporate libraries and whether they are spending in the areas that have the greatest impact for their customers.

Best Practices, LLC conducted this research to identify quantitative benchmarks that libraries can use to compare their cost, staffing, and volume with those provided at leading U.S. and multinational companies.


KEY TOPICS

  • Library Budget Levels
  • Distribution of Funds Across Various Budget Categories
  • Cost Recovery Approaches
  • Sources of E-Content Budget
  • Number, Category and Functional Distribution of FTEs
  • Allocation of Hours by Services
  • Library Service Volumes
  • Services Costs per User, FTE,
  • Users per Library FTE


KEY METRICS
  • Average Annual Cost of Operation
  • Average Annual Cost by Category
  • Range of Cost by Category
  • Services that Utilize Charge-backs
  • Average Number of FTEs
  • Total Daily Hours of Service Availability
  • Percentage of Company Population Served
  • Productivity Metrics for information requests, document delivery, circulation, cataloging, web page requests, end user training and copyright activities


SAMPLE KEY FINDINGS
  • Labor-Intensive Services: Reference and research are the most labor-intensive services, using about 40% of total FTE hours across the benchmark class. Overall, 17% of FTE hours went to managing electronic resources, compared with about 10% for managing the print/physical collection. Other service categories required 7-10% of FTE time.


METHODOLOGY

This benchmarking research employed an online survey instrument that was designed to capture both quantitative and qualitative data. In all, 43 library leaders at 41 leading U.S. and multinational companies across nine different industries participated in the survey.


Industries Profiled:
Consulting; Health Care; Pharmaceutical; Diagnostic; Electronics; Technology; Telecommunications; Medical Device; Aerospace; Banking; Energy; Manufacturing; Chemical; Utilities; Automobile; Computer Hardware; Computers; High Tech; Internet; Service; Professional Services; Defense; Computer Software; Financial Services; Consumer Products


Companies Profiled:
Booz & Company; Abbott; Boston Consulting Group; AstraZeneca; Bose; Becton Dickinson; Nera Consulting; Boeing; British Petroleum; British Telecom; Caterpillar; DuPont; Eaton Corp; First Energy; Ford Motor Company; General Motors; Halliburton; Hewlett-Packard; Intel; InterContinental Hotels Group; John Deere & Company; KPMG; Lockheed Martin; MedImmune; Medtronic; Microsoft; Motorola; PPG Industries; PricewaterhouseCoopers; Procter & Gamble; Progress Energy; Purdue Pharma; QUALCOMM; Raytheon; Teva Pharmaceutical Industries Ltd; Verizon; Vodacom; Westinghouse; Xerox


If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.