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Products & Services Customer Service Call Centers Corporate Profiles

"Best of the Best" Compilation of Customer Satisfaction Case Studies: Meeting Proceedings

DB Image

ID: 4842


Features:

Graphics, Detailed Process Map


Pages/Slides: 68


Published: Pre-2013


Delivery Format: Online PDF Document


 

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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919-403-0251

  • STUDY OVERVIEW
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Non-Members: To download a complimentary excerpt of this study, click here.

This "best of the best" complilation from different Global Benchmarking Council meetings discusses various aspects of customer service and satisfaction best practices across industries. The 68-page document features the following case study three-page summaries with speaker profiles, quotes, select slides and key findings:

  • Dow Chemical: Customer Loyalty --An Integrated Approach to Providing Value to Customers
  • Ben & Jerry's: Give Me What I Want and I Will Stay with You Forever
  • Gale Consulting: Managing Customer Value for Superior Business Results
  • Thomson Company's West Group: Managing the Customer Experience
  • Sprint: Driving Sales through Customer Service: A Success Story
  • Wachovia: Integrating Sales into Contact Center Customer Service
  • Bank of America: Test and Learn as a Tool to Optimize Call Center Performance
  • TeraData: Using Customer Knowledge and Analysis to Drive Profitability
  • Star Gas Partners: Connecting Employee Engagement with Customer Loyalty
  • Texas Instruments: Driving Continuous Customer Satisfaction Improvement

Also included is research from Best Practices, LLC on "Capturing the Voice of the Customer."

Industries Profiled:
Chemical; Consumer Products; Electronics; Consulting; Retail; Publishing; Media; Health Care; Professional Services; Telecommunications; Financial Services; Banking; Computer Software; Utilities


Companies Profiled:
Dow Chemical; Ben & Jerry's; Texas Instruments; Gale Consulting; Wal-Mart; Thomson; Embarq (formerly Sprint); Wachovia; Bank of America; Teradata; Star Gas Partners; L.P.


If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.