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Best Practice Database
Customer Service » Call Centers » Corporate Profiles
Graphics, Detailed Process Map
Single User: Authorizes use by the person who places the order or for whom the order was placed.
Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.
Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.
This "best of the best" complilation from different Global Benchmarking Council meetings discusses various aspects of customer service and satisfaction best practices across industries. The 68-page document features the following case study three-page summaries with speaker profiles, quotes, select slides and key findings: