"Best of the Best" Compilation of Scorecard Benchmarks and Strategic Planning Case Studies: Meeting Proceedings

This 81-page compilation of scorecard benchmarks and strategic planning case studies contains the "best of the best" from different Global Benchmarking Council Meetings features the following case study three-page summaries with speaker profiles, quotes, charts, select slides and key findings:

• Boeing: Evolving Toward a Strategy-Focused Organization Using the Balanced Scorecard
• Eastman Kodak: Managing with a Balanced Scorecard
• Texas Instruments: Achieving Balance in Creating Customer, Emloyee, and Shareholder Value
• Bank of America: Tying Benchmarking to Corporate Strategy Using the Six Sigma DMAIC Process
• Thomson: Holistic Performance Measurement Strategy
• Zero Time Labs: Instant Customer Value Every Time All the Time
• Gale Consulting: Measure and Manage Customer Value for Superior Business Results
• Cardinal Health: Linking Performance and Profitability
• Wells Fargo: Performance Measurement: Going from Good to Great
• Johnson & Johnson: Cascading Scorecards
• Star Gas Partners: Connecting Employee Engagement with Customer Loyalty
• Freescale: Parallel Process for Employee Engagement and Customer Loyalty
• Tennessee Valley Authority: Cultural Health Index and Employee Engagement
• Texas Instruments: Driving Continuous Improvement
• Metrus Group: The Dark Side of Employee Engagement: The Importance of Alignment
• Verizon: Linking Employee Engagement with Productivity and Customer Satisfaction
• GE Consumer Finance: Improving Operational Efficiency

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